ARCHIVE: Concierge Key AA Premium Service
#271
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
#272
Original Member
Join Date: May 1998
Location: Hellsea - NY, NY, USA
Programs: AA EXP, UA 1K, Marriott LT Titanium
Posts: 1,994
Then again, CK and Premium Services must have a way of pulling the list of CKs passing through a station, so maybe there is a way to pull the similar list for AC members. But I'm not 100% sure.
#273
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Well, you generally view the pax lists by flight. And they would know which flights are experiencing IRROPS. Alternatively, I can't remember for sure, but there is an entry to list the flights departing from a station, but I don't think you can pull passenger lists that way.
#275
Join Date: Feb 2010
Programs: Concierge Key, EXP, Gold Hilton, Titanium Elite Marriott
Posts: 17
Going back to the Concierge Key perks:
-I had never been able to get a MIA-BOS upgrade confirmed until 24 hours before the flight and sometimes almost at departure time, but now I get confirmed at the 100 hours prior. (I am also EXP)
- I had a connection with a 4 hour lay over. The CK rep was waiting for me at the door of the plane to take me to the AC lounge. I mentioned that i had become aware of an earlier flight which was departing in 40 minutes. She took me to that gate, got behind the counter and printed me a boarding pass on First. (Under "normal" -non CK status- circumstances, I would have had to ask the agent for the change, she would have placed me on stand by, and then called me after most people had boarded)
So I guess, this is a good start. Bing article is hilarious btw.
-I had never been able to get a MIA-BOS upgrade confirmed until 24 hours before the flight and sometimes almost at departure time, but now I get confirmed at the 100 hours prior. (I am also EXP)
- I had a connection with a 4 hour lay over. The CK rep was waiting for me at the door of the plane to take me to the AC lounge. I mentioned that i had become aware of an earlier flight which was departing in 40 minutes. She took me to that gate, got behind the counter and printed me a boarding pass on First. (Under "normal" -non CK status- circumstances, I would have had to ask the agent for the change, she would have placed me on stand by, and then called me after most people had boarded)
So I guess, this is a good start. Bing article is hilarious btw.
#276
Join Date: Jun 2008
Location: US
Programs: AA EXP 1MM, Starwood Gold, Hyatt Diamond
Posts: 1,020
Would anyone mind posting a picture of his/her card? (with the private info redacted of course)
#277
Join Date: Feb 2009
Location: LA/NYC
Programs: AA (LT Plat, ex-ConciergeKey), SPG (Plat), DL (Diamond), Marquis Jet Card
Posts: 77
I got a package from AA with Concierge Key a few months ago, thought it was just marketing junk and tossed it.
I needed to change my flight schedule while traveling last week and when I called the AA Gold number, the agent told me "You are CK, our best service, you should call them". I sort of shrugged as I had no idea what she was talking about and said ok, what is the number, and called them.
Can any CK members tell me if there was anything useful in the welcome package? Should I call and ask for another one?
ps: I am AA Gold (1MM) and have never been EXP and rarely PLT, not sure why they offered it to me. Though I go back to 1981 and have an all-numeral AA number I am proud of. :-)
I needed to change my flight schedule while traveling last week and when I called the AA Gold number, the agent told me "You are CK, our best service, you should call them". I sort of shrugged as I had no idea what she was talking about and said ok, what is the number, and called them.
Can any CK members tell me if there was anything useful in the welcome package? Should I call and ask for another one?
ps: I am AA Gold (1MM) and have never been EXP and rarely PLT, not sure why they offered it to me. Though I go back to 1981 and have an all-numeral AA number I am proud of. :-)
#278
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
#279
Join Date: Jan 2008
Location: Rio de Janeiro, Miami, Nice
Programs: Marriott Titanium, AA Concierge Key, Delta, United, Emorates, and others
Posts: 4,694
I have been a member since May 1981 too and have been TOP before Platinum then EXP when they started that. I'm curious about CK, but I've never been offered anything like that, maybe because I do my best to keep their yield down, but still requalify for EXP every year. I did have Swissair Travel Club in 1970's when they met me at ever plane, carried and placed my onboard baggage for me, then brought me to the gate at the last minute. They also cleared all flights everywhere and were great support in then-difficult places like PEK (remember 1978, that one). If CK is anything like the old Swissair Travel Club I'd pay for it happily and begin flying more with AA, which would bring me to about 250,000 or so flight miles per year. Anybody know if CK is actually worth it?
#280
Join Date: Oct 2007
Location: Los Angeles
Programs: AA EXP, AS MVPGold, DL Gold Medallion, Avis Presidential, Marriott Gold, Hilton Gold
Posts: 192
Even if you'd like to "pay for it happily," you cannot. AA has to decide you're worthy of CK and bestow a membership upon you. That's it. If you switched all your 250,000 miles/year flying to AA, there's no way of knowing whether AA would make you CK. AA assigns CK memberships based on their own formula. (To get a sense of what kind of flying/purchasing habits might make you eligible, browse this thread.)
#281
Join Date: Oct 2009
Programs: AA EXP 2.5 MM, AA Concierge Key
Posts: 320
I got a package from AA with Concierge Key a few months ago, thought it was just marketing junk and tossed it.
I needed to change my flight schedule while traveling last week and when I called the AA Gold number, the agent told me "You are CK, our best service, you should call them". I sort of shrugged as I had no idea what she was talking about and said ok, what is the number, and called them.
Can any CK members tell me if there was anything useful in the welcome package? Should I call and ask for another one?
ps: I am AA Gold (1MM) and have never been EXP and rarely PLT, not sure why they offered it to me. Though I go back to 1981 and have an all-numeral AA number I am proud of. :-)
I needed to change my flight schedule while traveling last week and when I called the AA Gold number, the agent told me "You are CK, our best service, you should call them". I sort of shrugged as I had no idea what she was talking about and said ok, what is the number, and called them.
Can any CK members tell me if there was anything useful in the welcome package? Should I call and ask for another one?
ps: I am AA Gold (1MM) and have never been EXP and rarely PLT, not sure why they offered it to me. Though I go back to 1981 and have an all-numeral AA number I am proud of. :-)
#282
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
Apparently, the CK desk is located at the Raleigh call center and staffed by dedicated EXP agents. During overnight hours when Raleigh is closed, the Dallas call center fields the calls.
#283
Join Date: Mar 2004
Location: OKC/DFW
Programs: AA EXP/2 MM
Posts: 9,999
More importantly, if IRROPs occur overnight or while I am abroad, or if I am unaware of the situation, I am still protected and proactively cared for...not the case with EXP desk or AC AAngels (don't get me wrong...both are great, but CK does have a demonstrable value above and beyond these programs.) Indeed, a day or two prior to my departure, CK desk is already monitoring my flights and itinerary, and if troubles arise, they act to contact me, remedy these, or provide me with options -- that is priceless.
#284
FlyerTalk Evangelist
Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
Programs: AA EXP 1.7 M, Hilton Gold, Hertz 5*, AARP Sophomore, 14-time Croix de Candlestick
Posts: 18,669
I noticed a likely CK passenger being tended to at an ORD gate a couple of weeks ago, He seemed a bit embarrassed by the way the CK agent was fussing over him (apparently he walked to the gate, and the agent came to the gate to see him off). She walked him onto the plane about two minutes before F boarding was announced (just ahead of me, actually).
#285
Join Date: Feb 2010
Programs: Concierge Key, EXP, Gold Hilton, Titanium Elite Marriott
Posts: 17
CK service is another reason why AA can count on my loyalty, even more, from now on