Originally Posted by
modern
ps: I am AA Gold (1MM) and have never been EXP and rarely PLT, not sure why they offered it to me. Though I go back to 1981 and have an all-numeral AA number I am proud of. :-)
Through a friend of a friend, just ran across another CK member who is also a lowly Gold. However this individual is a CFO of a Fortune 500 company, and his employment contract allows him to travel in the highest class of service offered on a given flight. He also has an original AAdvantage number.
Apparently, the CK desk is located at the Raleigh call center and staffed by dedicated EXP agents. During overnight hours when Raleigh is closed, the Dallas call center fields the calls.