Originally Posted by
modern
I got a package from AA with Concierge Key a few months ago, thought it was just marketing junk and tossed it.
I needed to change my flight schedule while traveling last week and when I called the AA Gold number, the agent told me "You are CK, our best service, you should call them". I sort of shrugged as I had no idea what she was talking about and said ok, what is the number, and called them.
Can any CK members tell me if there was anything useful in the welcome package? Should I call and ask for another one?
ps: I am AA Gold (1MM) and have never been EXP and rarely PLT, not sure why they offered it to me. Though I go back to 1981 and have an all-numeral AA number I am proud of. :-)
The package is really just a vehicle for the card. There's a form letter telling you that you've been selected and then a brochure that unfolds to reveal your card. The card is what you want to get your hands on, although there is a little useful info in the brochure (e.g. a list of airports with CK staff). Just call the CK desk at 1-888-847-7291 (you'll have to give you AAdvantage number to get to an agent) and they should be able to get you a new card. (Or you could just wait. I got the package three times when I was first given membership - perhaps that glitch will repeat
).