Feb 18, 2015, 8:16 pm
ARCHIVE: Sticker / 500-mile Electronic Upgrades Protocols / Questions (2009-2014)
Mar 7, 2011, 9:27 pm
#181
Join Date: Sep 2004
Location: NYC
Programs: AA Explat / UA Silver
Posts: 600
I requested 500-mile upgrades for MIA-AUA-MIA for a trip in a couple of weeks, and the system took the request...
Just another data point!
Just another data point!
Mar 7, 2011, 10:04 pm
#182
Join Date: Jun 2010
Location: PSP
Programs: AA Executive Platinum, United
Posts: 1,081
We flew BGI-MIA 2 weeks ago and both of us were upgraded using 500 mile stickers. Can't see AA treating Aruba different than Barbados.
Mar 7, 2011, 10:09 pm
#183
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
Within the definition of Caribbean, I thought Curacao and Aruba were included, but apparently not as per phone CSR (regular desk as I think EXP desk was closed when I called). Are they classified as South American then? Has anyone had any experience with using 500 mile stickers on these routes? Do you have to use miles+copay or eVIP to upgrade flights to CUR and/or AUA, although I can't imagine anyone using a eVIP on these routes...
Apr 19, 2011, 11:31 pm
#184
Join Date: Jan 2005
Location: LAX_AMS_MNL
Programs: AS MVP, AA EXP - 1MM, BAEC BRZ, BVY GLD, Hilton DIA, Hyatt GLB
Posts: 749
I have the same issue. Tix are ticketed but cant click 500 mile upgrade for mia-cur segment.
Is cur not longer considered Carribbean?
Is cur not longer considered Carribbean?
Regarding destinations you can use 500 miles stickers for, AA.com states:
•Upgrades may be used on American Airlines, American Eagle or AmericanConnection marketed and operated flights offering a First or Business Class cabin within and between the 50 United States, Canada, Mexico, the Caribbean, The Bahamas, Bermuda, as well as between the United States and Central America (Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua or Panama).
Within the definition of Caribbean, I thought Curacao and Aruba were included, but apparently not as per phone CSR (regular desk as I think EXP desk was closed when I called). Are they classified as South American then? Has anyone had any experience with using 500 mile stickers on these routes? Do you have to use miles+copay or eVIP to upgrade flights to CUR and/or AUA, although I can't imagine anyone using a eVIP on these routes...
•Upgrades may be used on American Airlines, American Eagle or AmericanConnection marketed and operated flights offering a First or Business Class cabin within and between the 50 United States, Canada, Mexico, the Caribbean, The Bahamas, Bermuda, as well as between the United States and Central America (Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua or Panama).
Within the definition of Caribbean, I thought Curacao and Aruba were included, but apparently not as per phone CSR (regular desk as I think EXP desk was closed when I called). Are they classified as South American then? Has anyone had any experience with using 500 mile stickers on these routes? Do you have to use miles+copay or eVIP to upgrade flights to CUR and/or AUA, although I can't imagine anyone using a eVIP on these routes...
Apr 26, 2011, 2:20 pm
#185
Join Date: Nov 2005
Location: MIA
Programs: AA EXP 1MM+, A3 GLD
Posts: 214
Well, FWIW this seems to be a glitch in the website. My CUR reservation shows N/A for the sticker requests, even though I did submit them when I booked it. Similar reservations for AUA shows the upgrade box as usual (available just like a domestic route). When called, AA reassured me that the sticker request was submitted alright at booking, and was still pending, everything was OK, the agent had no idea why the website would not show it.
if the website error persists, others might have luck calling in the upg request.
if the website error persists, others might have luck calling in the upg request.
May 25, 2011, 3:11 pm
#186
Join Date: Apr 2003
Location: New York, NY
Programs: AA EXP; SPG Gold; Hyatt Platinum; Amex Platinum; Meaningless to Everyone Else
Posts: 253
I am not opening a new thread for this question/observation, but am curious if anyone else has noticed what I noticed today. Got the notification this morning that me and my GF have been UG'd on JFK-FLL this weekend. Of course, system split us up. So I went in and changed the seats. When viewing my reservation on AA.com I noticed that in the Upgrade Reservation where it says 'Request Upgrade?' it says 'Requested' underneath. I seem to recall that in the past once you were confirmed up front this went from 'Requested' to 'Confirmed.' Anyone else notice this? I can't think of any reason to be concerned because everything looks fine, but am curious if anyone else noticed.
May 25, 2011, 3:17 pm
#187
Join Date: Nov 2010
Location: DFW
Programs: AA PLT; SPG PLT
Posts: 326
I am not opening a new thread for this question/observation, but am curious if anyone else has noticed what I noticed today. Got the notification this morning that me and my GF have been UG'd on JFK-FLL this weekend. Of course, system split us up. So I went in and changed the seats. When viewing my reservation on AA.com I noticed that in the Upgrade Reservation where it says 'Request Upgrade?' it says 'Requested' underneath. I seem to recall that in the past once you were confirmed up front this went from 'Requested' to 'Confirmed.' Anyone else notice this? I can't think of any reason to be concerned because everything looks fine, but am curious if anyone else noticed.
May 25, 2011, 3:20 pm
#188
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Got the notification this morning that me and my GF have been UG'd on JFK-FLL this weekend. Of course, system split us up. So I went in and changed the seats. When viewing my reservation on AA.com I noticed that in the Upgrade Reservation where it says 'Request Upgrade?' it says 'Requested' underneath.
May 26, 2011, 6:14 am
#189
Join Date: Nov 2005
Location: MIA
Programs: AA EXP 1MM+, A3 GLD
Posts: 214
Well, FWIW this seems to be a glitch in the website. My CUR reservation shows N/A for the sticker requests, even though I did submit them when I booked it. Similar reservations for AUA shows the upgrade box as usual (available just like a domestic route). When called, AA reassured me that the sticker request was submitted alright at booking, and was still pending, everything was OK, the agent had no idea why the website would not show it.
if the website error persists, others might have luck calling in the upg request.
if the website error persists, others might have luck calling in the upg request.
Jun 3, 2011, 4:45 am
#190
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
upgrades not clearing automatically?
Has anyone else experienced recent difficulty with upgrades clearing automatically?
My wife (PLT) was flying LAX-JFK last week and had requested an upgrade about 4 months prior. At 72hrs the J cabin was showing less than half full and remained relatively empty (with 11 open seats at 24hrs out) - while not a perfect indicator of loads still a pretty good sign. Right at 24hrs while I was asleep I received an EF alert of R inventory. When I logged onto AA.com 7 hours later her upgrade still hadn't cleared even though EF was showing R5. Calling AA the automated upgrade system said it was unable to clear the upgrade but an agent was able to immediately process her upgrade into R.
While I understand AA clears upgrades in a batch process, I've never seen it take 7+ hours when well within the 24hr window.
Also odd, her 500 mile upgrades still haven't been pulled from her account a week after the flight. As an EXP it's been a while, thankfully, since I've needed stickers but I seem to recall them getting pulled within a day or two.
-FlyerBeek
My wife (PLT) was flying LAX-JFK last week and had requested an upgrade about 4 months prior. At 72hrs the J cabin was showing less than half full and remained relatively empty (with 11 open seats at 24hrs out) - while not a perfect indicator of loads still a pretty good sign. Right at 24hrs while I was asleep I received an EF alert of R inventory. When I logged onto AA.com 7 hours later her upgrade still hadn't cleared even though EF was showing R5. Calling AA the automated upgrade system said it was unable to clear the upgrade but an agent was able to immediately process her upgrade into R.
While I understand AA clears upgrades in a batch process, I've never seen it take 7+ hours when well within the 24hr window.
Also odd, her 500 mile upgrades still haven't been pulled from her account a week after the flight. As an EXP it's been a while, thankfully, since I've needed stickers but I seem to recall them getting pulled within a day or two.
-FlyerBeek
Jun 3, 2011, 11:08 am
#191
Join Date: Jun 2010
Location: PSP
Programs: AA Executive Platinum, United
Posts: 1,081
HOW CAN A NON EXP BE UG'D AHEAD of AN EXP?
I have reviewed this thread and the Wiki and thought I understood the AA UG process (EXP's UG's process before PLT or GOLD)until my flight last Wednesday.
Facts:...Purchased Ticket LAX-MIA 4/15/11 and requested UG
....No UG prior to OLCI so requested that I be put on Airport List
....I'm #1 on monitor at gate but plane was down sized from 763 to a 757 so my chances are slim.(# of UG seats reduced from 30 to 22)
...I board early and overhear a pax arguing with GA that "He paid $300 for UG and will not give up his and SO's F seats"
...Seat mate arrives 10 minutes later and talks of guy arguing with GA then points him out a few minutes later when he and SO sit in 9B and 9C. It's the same guy I had seen
If this guy had to pay with stickers for the 2 of them and $300 is the correct amount for the 2342 miles LAX-MIA (5 stickers x $30 x2=$300)then he had to be a PLT or Gold. How did his UG's process before mine and then AA put him into row 9 vs 18A for me. Has AA changed the UG process?
Facts:...Purchased Ticket LAX-MIA 4/15/11 and requested UG
....No UG prior to OLCI so requested that I be put on Airport List
....I'm #1 on monitor at gate but plane was down sized from 763 to a 757 so my chances are slim.(# of UG seats reduced from 30 to 22)
...I board early and overhear a pax arguing with GA that "He paid $300 for UG and will not give up his and SO's F seats"
...Seat mate arrives 10 minutes later and talks of guy arguing with GA then points him out a few minutes later when he and SO sit in 9B and 9C. It's the same guy I had seen
If this guy had to pay with stickers for the 2 of them and $300 is the correct amount for the 2342 miles LAX-MIA (5 stickers x $30 x2=$300)then he had to be a PLT or Gold. How did his UG's process before mine and then AA put him into row 9 vs 18A for me. Has AA changed the UG process?
Jun 3, 2011, 11:18 am
#192
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
If this guy had to pay with stickers for the 2 of them and $300 is the correct amount for the 2342 miles LAX-MIA (5 stickers x $30 x2=$300)then he had to be a PLT or Gold. How did his UG's process before mine and then AA put him into row 9 vs 18A for me. Has AA changed the UG process?
), maybe this was a miles+copay upgrade that had already been cleared? I would think that an already-cleared upgrade would have priority over one that had not cleared.Cheers.
Jun 3, 2011, 11:40 am
#193
Join Date: Jun 2010
Location: PSP
Programs: AA Executive Platinum, United
Posts: 1,081
I too figured it must be Miles and co-pay situation but that is only $50 plus 15,000 miles for continental US so he would have been arguing about $100 not $300.
Jun 3, 2011, 12:09 pm
#194
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Cheers.
Jun 3, 2011, 12:16 pm
#195
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
Copays for domestic upgrades are $75, not $50--doesn't explain the difference, but I wanted to clarify. OTOH, copays are $150 each for flights to Colombia, Ecuador, Peru or Venezuela... It's a long shot, but it's possible that person was connecting to or from a flight to one of those countries.