ARCHIVE: Guide to, and listing of, compensation (2012)
Apr 26, 2012, 2:44 pm
#166
Join Date: Jun 2010
Location: PSP
Programs: AA Executive Platinum, United
Posts: 1,081
Status: EXP
April 23....AA #1203 YYZ-DFW went MX after boarding. Problem with a light during checklist. Sat over 90 minutes while repairs were attempted. #1203 CX'd Arrived home 4 1/2 hours late.
Was re-routed YYZ-ORD-DEN-PSP. Last leg on United.
I emailed CR asking for ORC specifically for the EQM's. Within 6 hours got a response with 10,000 miles into account and forward ORC request to CS. Will report if it arrives.
April 23....AA #1203 YYZ-DFW went MX after boarding. Problem with a light during checklist. Sat over 90 minutes while repairs were attempted. #1203 CX'd Arrived home 4 1/2 hours late.
Was re-routed YYZ-ORD-DEN-PSP. Last leg on United.
I emailed CR asking for ORC specifically for the EQM's. Within 6 hours got a response with 10,000 miles into account and forward ORC request to CS. Will report if it arrives.
May 2, 2012, 4:23 pm
#167
Join Date: Jan 2011
Location: CMH
Programs: AA EXP, EBS GLD, A|Club PLT, CC Silver, HH GLD
Posts: 782
Date: May 02, 2012
AAdvantage Status: PLAT
Fare Class: O - Upgraded via Miles + Copay to D/A
What Happened: AA 36 DFW-MAD
Flight diverted to JFK and cancelled based on broken lavatories.
Compensation Offer: 20,000 miles
Spoke with the Executive Office (because all of Customer Relations were busy) and they would not offer additional compensation.
AAdvantage Status: PLAT
Fare Class: O - Upgraded via Miles + Copay to D/A
What Happened: AA 36 DFW-MAD
Flight diverted to JFK and cancelled based on broken lavatories.
Compensation Offer: 20,000 miles
Spoke with the Executive Office (because all of Customer Relations were busy) and they would not offer additional compensation.
May 2, 2012, 4:59 pm
#168
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Date: May 02, 2012
AAdvantage Status: PLAT
Fare Class: O - Upgraded via Miles + Copay to D/A
What Happened: AA 36 DFW-MAD
Flight diverted to JFK and cancelled based on broken lavatories.
Compensation Offer: 20,000 miles
Spoke with the Executive Office (because all of Customer Relations were busy) and they would not offer additional compensation.
AAdvantage Status: PLAT
Fare Class: O - Upgraded via Miles + Copay to D/A
What Happened: AA 36 DFW-MAD
Flight diverted to JFK and cancelled based on broken lavatories.
Compensation Offer: 20,000 miles
Spoke with the Executive Office (because all of Customer Relations were busy) and they would not offer additional compensation.
May 2, 2012, 9:31 pm
#169
Join Date: Jan 2011
Location: CMH
Programs: AA EXP, EBS GLD, A|Club PLT, CC Silver, HH GLD
Posts: 782
May 2, 2012, 9:44 pm
#170
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
May 3, 2012, 3:18 am
#171
Join Date: Jun 2010
Location: PSP
Programs: AA Executive Platinum, United
Posts: 1,081
Status: EXP
April 23....AA #1203 YYZ-DFW went MX after boarding. Problem with a light during checklist. Sat over 90 minutes while repairs were attempted. #1203 CX'd Arrived home 4 1/2 hours late.
Was re-routed YYZ-ORD-DEN-PSP. Last leg on United.
I emailed CR asking for ORC specifically for the EQM's. Within 6 hours got a response with 10,000 miles into account and forward ORC request to CS. Will report if it arrives.
April 23....AA #1203 YYZ-DFW went MX after boarding. Problem with a light during checklist. Sat over 90 minutes while repairs were attempted. #1203 CX'd Arrived home 4 1/2 hours late.
Was re-routed YYZ-ORD-DEN-PSP. Last leg on United.
I emailed CR asking for ORC specifically for the EQM's. Within 6 hours got a response with 10,000 miles into account and forward ORC request to CS. Will report if it arrives.
May 3, 2012, 5:46 am
#172
Join Date: May 2012
Posts: 1
Quick question... I had a flight scheduled at 7:50 PM yesterday from AMA to DFW and there was a mechanical problem on the plane. We were deplaned, and told we were stuck here for a night. Myself and the other passengers were given vouchers for a hotel room (had to wait over an hour for the hotel shuttle to arrive) and they gave me a dinner voucher for 12 dollars, a breakfast voucher for 7, and a lunch voucher for 12 dollars. They pushed me three flights (to 12:50 pm today) and told me that "my ticket type would not allow me to stand by without paying an additional $75 fee."
This seems kind of ridiculous. (And frankly, I didn't really want the hotel voucher anyhow... Not to mention the almost entire day that I lost in the process...)
What's the best action that I can take? What do you think I may be able to get? Also, what's the best way to ask? Call customer service and ask nicely?
Thanks for your help in advance... I really want to get home :-(
This seems kind of ridiculous. (And frankly, I didn't really want the hotel voucher anyhow... Not to mention the almost entire day that I lost in the process...)
What's the best action that I can take? What do you think I may be able to get? Also, what's the best way to ask? Call customer service and ask nicely?
Thanks for your help in advance... I really want to get home :-(
May 3, 2012, 9:20 am
#173
Join Date: Jun 2011
Location: BOS
Programs: AA EXP
Posts: 7,710
4/28/2012
EXP
O
127 had an equipment swap (763>752), then a mx delay, another equipment swap and arrived >2.5 hours late.
$100 eVoucher
EXP
O
127 had an equipment swap (763>752), then a mx delay, another equipment swap and arrived >2.5 hours late.
$100 eVoucher
May 3, 2012, 9:31 am
#174
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Quick question... I had a flight scheduled at 7:50 PM yesterday from AMA to DFW and there was a mechanical problem on the plane. We were deplaned, and told we were stuck here for a night. Myself and the other passengers were given vouchers for a hotel room (had to wait over an hour for the hotel shuttle to arrive) and they gave me a dinner voucher for 12 dollars, a breakfast voucher for 7, and a lunch voucher for 12 dollars. They pushed me three flights (to 12:50 pm today) and told me that "my ticket type would not allow me to stand by without paying an additional $75 fee."
This seems kind of ridiculous. (And frankly, I didn't really want the hotel voucher anyhow... Not to mention the almost entire day that I lost in the process...)
What's the best action that I can take? What do you think I may be able to get? Also, what's the best way to ask? Call customer service and ask nicely?
Thanks for your help in advance... I really want to get home :-(
This seems kind of ridiculous. (And frankly, I didn't really want the hotel voucher anyhow... Not to mention the almost entire day that I lost in the process...)
What's the best action that I can take? What do you think I may be able to get? Also, what's the best way to ask? Call customer service and ask nicely?
Thanks for your help in advance... I really want to get home :-(
May 8, 2012, 2:09 pm
#175
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,183
5/6/12
Gold (me) and None (wife)
Award Tickets booked out of my account
AA MAD-MIA flight took off, had mechanical problem, landed, could not find part, flight cancelled. Everyone had to be rebooked and I completely lost my planned MIA stopover, went through JFK instead where I stayed at my own expense (though AA said they would have covered the hotel, I just stayed with family)
20,000 miles received per person automatically 2 days later via email. Also, since my INVOL reroute was booked as a 'paid' ticket received 3500 miles for the IB MAD-JFK flight.
I *think* that as a European flight I am due 600 euros per person for a cancelled flight that had me arrive more than 3 hours after, but its not 100% clear if it applies to 'free' flights and paid flights. Since the tix cost 20k miles basically the flight was free so I may let it go rather than try to escalate.
The email also indicated that AA would reimburse hotel stays in Madrid, but I am hoping they will instead reimburse me for 2 3 minute phone calls I had to make on an airport payphone in Madrid -- total cost -- $90!! Next time I will learn not to use up my prepaid SIM completely -- you really think once you're in the AIR on the way back to the USA you no longer need foreign money, SIM, etc, but lesson learned; until I"m back on the ground better keep service!
Gold (me) and None (wife)
Award Tickets booked out of my account
AA MAD-MIA flight took off, had mechanical problem, landed, could not find part, flight cancelled. Everyone had to be rebooked and I completely lost my planned MIA stopover, went through JFK instead where I stayed at my own expense (though AA said they would have covered the hotel, I just stayed with family)
20,000 miles received per person automatically 2 days later via email. Also, since my INVOL reroute was booked as a 'paid' ticket received 3500 miles for the IB MAD-JFK flight.
I *think* that as a European flight I am due 600 euros per person for a cancelled flight that had me arrive more than 3 hours after, but its not 100% clear if it applies to 'free' flights and paid flights. Since the tix cost 20k miles basically the flight was free so I may let it go rather than try to escalate.
The email also indicated that AA would reimburse hotel stays in Madrid, but I am hoping they will instead reimburse me for 2 3 minute phone calls I had to make on an airport payphone in Madrid -- total cost -- $90!! Next time I will learn not to use up my prepaid SIM completely -- you really think once you're in the AIR on the way back to the USA you no longer need foreign money, SIM, etc, but lesson learned; until I"m back on the ground better keep service!
May 8, 2012, 4:39 pm
#176
Join Date: Jul 2004
Location: ORD
Programs: AA PLT, UA Silver, EK Gold, Hilton Diamond, Global Entry, Clear
Posts: 1,082
Date: May 8th 2012
Status: PLT
Fare: X (500 mile upgrades)
Flight: AA2419
What happened: Upgraded to first class on a 763 DFW-LAX unfortunately the armrest adjacent to the wall/window was broken and there was food in the audio jack so no audio during the flight. No other available seats due to full flight.
Compensation offer: 10,000 miles within one hour of report
Status: PLT
Fare: X (500 mile upgrades)
Flight: AA2419
What happened: Upgraded to first class on a 763 DFW-LAX unfortunately the armrest adjacent to the wall/window was broken and there was food in the audio jack so no audio during the flight. No other available seats due to full flight.
Compensation offer: 10,000 miles within one hour of report
May 8, 2012, 8:47 pm
#177
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
Date: May 8th 2012
Status: PLT
Fare: X (500 mile upgrades)
Flight: AA2419
What happened: Upgraded to first class on a 763 DFW-LAX unfortunately the armrest adjacent to the wall/window was broken and there was food in the audio jack so no audio during the flight. No other available seats due to full flight.
Compensation offer: 10,000 miles within one hour of report
Status: PLT
Fare: X (500 mile upgrades)
Flight: AA2419
What happened: Upgraded to first class on a 763 DFW-LAX unfortunately the armrest adjacent to the wall/window was broken and there was food in the audio jack so no audio during the flight. No other available seats due to full flight.
Compensation offer: 10,000 miles within one hour of report
May 8, 2012, 8:56 pm
#178
Join Date: Jul 2004
Location: ORD
Programs: AA PLT, UA Silver, EK Gold, Hilton Diamond, Global Entry, Clear
Posts: 1,082
May 9, 2012, 7:57 pm
#179
Join Date: Sep 2009
Programs: AA EXP, Marriott Plat for Life
Posts: 11
Date: May 9th 2012
Status: EXP
Fare: X
Flight: AA1192
Sitting here in PHX waiting for the crew for 1192. Original departure time is 4:25pm, been pushed back a few times; now at 11:30.
I'll get to DFW at 3:45 AM, then first flight getting into AUS at 9:15.
I'll be over 10 hrs late plus a day of work is basically wasted due to lack of sleep.
EXP concierge got me rebooked as soon as I called, but it doesn't sit well with me that we're waiting 7hrs on a crew. I'll prob. send an email asking for a few EQS and miles. I'll update when I hear back
Status: EXP
Fare: X
Flight: AA1192
Sitting here in PHX waiting for the crew for 1192. Original departure time is 4:25pm, been pushed back a few times; now at 11:30.
I'll get to DFW at 3:45 AM, then first flight getting into AUS at 9:15.
I'll be over 10 hrs late plus a day of work is basically wasted due to lack of sleep.
EXP concierge got me rebooked as soon as I called, but it doesn't sit well with me that we're waiting 7hrs on a crew. I'll prob. send an email asking for a few EQS and miles. I'll update when I hear back
May 9, 2012, 8:08 pm
#180
formerly declinespecificinformatiom
Join Date: Jul 2011
Location: USA
Posts: 1,140
$200 voucher for $400 cab fare
Cancelled flight last minute because could not locate stewardess. Offered to rebook flight 2 days later, but I managed to find flight 100 miles away a little earlier.
Had to take $400 cab ride and miss 1 day of a $1000 night resort rather than 2 days. Their compensation: $200 in flight vouchers.
I complained: "We believe the compensation was fair."
It's troubling when they cancel flights because they don't have the staff. Seems like a pretty well run company. No wonder they are profitable and have $50MM flats in London.
Had to take $400 cab ride and miss 1 day of a $1000 night resort rather than 2 days. Their compensation: $200 in flight vouchers.
I complained: "We believe the compensation was fair."
It's troubling when they cancel flights because they don't have the staff. Seems like a pretty well run company. No wonder they are profitable and have $50MM flats in London.