Originally Posted by Pucnit

Date: May 02, 2012

AAdvantage Status: PLAT
Fare Class: O - Upgraded via Miles + Copay to D/A
What Happened: AA 36 DFW-MAD

Flight diverted to JFK and cancelled based on broken lavatories.

Compensation Offer: 20,000 miles


Spoke with the Executive Office (because all of Customer Relations were busy) and they would not offer additional compensation.