ARCHIVE: Guide to, and listing of, compensation (2012)
Jul 11, 2012, 1:31 am
#256
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
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Date: 7/3/2012
Status: EXP
Fare class: Y on AA Eagle
What happened: Sitting 30+ mins onboard on tarmac at DFW for DFW-SAF with no A/C or cooling before de-planing and waiting for A/C and aircraft APU fix (low on oil).
Compensation: $150 eVoucher
Date: 7/3/2012
Status: EXP
Fare class: Y on AA Eagle
What happened: Sitting 30+ mins onboard on tarmac at DFW for DFW-SAF with no A/C or cooling before de-planing and waiting for A/C and aircraft APU fix (low on oil).
Compensation: $150 eVoucher
Jul 11, 2012, 9:20 am
#257
Join Date: Sep 2009
Location: Chicago, IL
Programs: AA LTPlt,DL Silv,SPG Gld,HH Diamond,Mar Silv,IHG Gld
Posts: 84
Opinions on compensation due
I booked a saver 1st class award Den ORD flight cancelled rebooked in seat 18a on eagle. Am I entitled to any compensation and how long should it take AA to respond to a request
Jul 11, 2012, 9:47 am
#258
In Memoriam
Join Date: Apr 2001
Location: dallas texas usa
Programs: aa plt 4.9MM LTAC
Posts: 14,828
12.5k mi refund, i would think.....of course, if y saver wasn't available @ f was, perhaps nada because you got full value for the mi...
Jul 11, 2012, 9:48 am
#259
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,546
Comments?
Should have been posted in the consolidated thread on this exact topic
http://www.flyertalk.com/forum/ameri...solidated.html
(Search term {"compensation"})
Cheers.
Should have been posted in the consolidated thread on this exact topic
http://www.flyertalk.com/forum/ameri...solidated.html
(Search term {"compensation"})
Cheers.
Jul 11, 2012, 9:53 am
#260
Join Date: Sep 2009
Location: Chicago, IL
Programs: AA LTPlt,DL Silv,SPG Gld,HH Diamond,Mar Silv,IHG Gld
Posts: 84
June 29 DEN-ORD
Booked 1st saver
STATUS. traveller none Booker PLT
Flight cancelled reason ?
Booked 1st saver
STATUS. traveller none Booker PLT
Flight cancelled reason ?
Jul 11, 2012, 11:26 am
#261
In Memoriam
Join Date: Apr 2001
Location: dallas texas usa
Programs: aa plt 4.9MM LTAC
Posts: 14,828
any out of pocket $ for the pax?.....
Jul 11, 2012, 4:13 pm
#262
Join Date: Sep 2009
Location: Chicago, IL
Programs: AA LTPlt,DL Silv,SPG Gld,HH Diamond,Mar Silv,IHG Gld
Posts: 84
He had to buy dinner as opposed to getting served on plane. Also they charged him baggage fee which would have been free in 1st class. I did get the miles back after a little runaround Should baggage fee be refunded
Last edited by SSheinfeld; Jul 18, 2012 at 4:26 pm
Jul 25, 2012, 7:54 pm
#263
Join Date: Jul 2011
Programs: AA EXP, QF
Posts: 37
Compensation for 48hr+ delay for EXP on F/J Award (CX metal)?
On a all partner (can't remember new term) award using AA points from Australia to Caribbean (J award from Australia to HK and then F to the US). Due to a typhoon in HK have now been delayed in excess of 48hrs (bearing in mind that it's a minimum 36hr trip with no delays!) Including an overnight in Taiwan (diversion following 2 missed approaches at HK) and a further overnight in HK when my flight to ORD was cancelled yesterday. Appreciate that weather is out of the airlines control and the 24hr delay would have been fine given they accommodated me in F on a new flight the next day. However, yesterday at HK was a debacle and delays seemed to be related to lack of staff more than anything else and the whole thing has now become a major pain in the ...!
Bottom line, if my flights were with AA I would expect them to give me a bunch of miles for the inconvenience and I'm sure they would. Given I'm not a member of the CX mileage plan, anyone got any ideas as to what I should do? Will AA care given it's not their fault?
At least I've now seen every business / first lounge in HK...
Bottom line, if my flights were with AA I would expect them to give me a bunch of miles for the inconvenience and I'm sure they would. Given I'm not a member of the CX mileage plan, anyone got any ideas as to what I should do? Will AA care given it's not their fault?
At least I've now seen every business / first lounge in HK...
Jul 25, 2012, 8:04 pm
#264
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,546
b. I don't think that AA will provide anything in any event in this case since these are CX flights.
c. This should be in the consolidation compensation thread (search term {"compensation"}) since it doesn't warrant a new thread.
http://www.flyertalk.com/forum/ameri...solidated.html
Cheers.
Jul 25, 2012, 8:14 pm
#265
Join Date: Feb 2011
Location: LAX
Programs: AA EXC PLT, Hilton Diamond, Hyatt PLT, National Car Executive
Posts: 200
I had a delay using AA miles flying J on CX. The Typhoon caused the delay. But the poor management of the situation since I was consider as a KA PAX. Compensation is a upgrade certificate that you are presented at the time of check in. From the CX boards its their best compensation. Though they send it certify mail so if you are not home when the mail comes a trip to the post office.
Jul 25, 2012, 9:15 pm
#266
Join Date: Aug 2010
Programs: AA EXP
Posts: 599
To each their own but I would not seek compensation in this situation....
Jul 25, 2012, 9:59 pm
#267
Join Date: Jul 2009
Location: USA
Programs: AA EXP, UA GLD, Bonvoy Titan, HH Dia, WoH Exp
Posts: 2,673
It is a pain when your travel plans are disrupted due to weather, especially far away from home. Do you remember the major snow incident at LHR a year or so ago? I hope things were more civil at HKG.
There is an online comment section on CX similar to what is available on AA. They may give you some compensation in the form of a future travel voucher. Or they may say that the weather was out of the control, which is quite true.
There is an online comment section on CX similar to what is available on AA. They may give you some compensation in the form of a future travel voucher. Or they may say that the weather was out of the control, which is quite true.
Jul 25, 2012, 11:21 pm
#268
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Is it possible the "lack of staff" was due to the weather, and the need handle more IRROPS due to the weather. AA shouldn't compensate you. It wasn't their flight. I don't know why you would expect CX to compensate you... It's Asia, not Europe, where even weather delays get you compensation.
Jul 26, 2012, 10:08 am
#269
Moderator: New York City and FlyerTalk Evangelist
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,855
On a all partner (can't remember new term) award using AA points from Australia to Caribbean (J award from Australia to HK and then F to the US). Due to a typhoon in HK have now been delayed in excess of 48hrs (bearing in mind that it's a minimum 36hr trip with no delays!) Including an overnight in Taiwan (diversion following 2 missed approaches at HK) and a further overnight in HK when my flight to ORD was cancelled yesterday. Appreciate that weather is out of the airlines control and the 24hr delay would have been fine given they accommodated me in F on a new flight the next day. However, yesterday at HK was a debacle and delays seemed to be related to lack of staff more than anything else and the whole thing has now become a major pain in the ...!
Bottom line, if my flights were with AA I would expect them to give me a bunch of miles for the inconvenience and I'm sure they would. Given I'm not a member of the CX mileage plan, anyone got any ideas as to what I should do? Will AA care given it's not their fault?
At least I've now seen every business / first lounge in HK...
Bottom line, if my flights were with AA I would expect them to give me a bunch of miles for the inconvenience and I'm sure they would. Given I'm not a member of the CX mileage plan, anyone got any ideas as to what I should do? Will AA care given it's not their fault?
At least I've now seen every business / first lounge in HK...
Now that this thread has had some time to percolate on it's own, I've merged it into the main compensation thread.
/Moderator
Jul 26, 2012, 1:14 pm
#270
Join Date: Jun 2012
Location: CLT
Programs: AA Plat Pro, SPG Gold, Hilton Diamond
Posts: 193
Date 15, July
Flight 2379 DCA -> ORD
Aadvantage Status Gold
Incoming flight (from ORD) was delayed by nearly 2 hours due to having to divert to re-fuel after being in a holding pattern for weather en route. Departure was 2.25 hours late. Arrived in ORD just as my connection to CMI was leaving which was the last flight of the night. Was informed in the AC that I had been rebooked for a 10AM flight the next day with no mention of hotel, etc.
Due to work issues the next AM, rented a car one way to CMI for $212 and arrived at midnight.
AC Angel explained how to process for a refund for the lost segment.
After reading this thread (for the 1st time - yes shame on me) I contacted AA this AM. Within 2 hours got a response with $150 evoucher. I'm ok with that.
Thanks to this group, though.
Flight 2379 DCA -> ORD
Aadvantage Status Gold
Incoming flight (from ORD) was delayed by nearly 2 hours due to having to divert to re-fuel after being in a holding pattern for weather en route. Departure was 2.25 hours late. Arrived in ORD just as my connection to CMI was leaving which was the last flight of the night. Was informed in the AC that I had been rebooked for a 10AM flight the next day with no mention of hotel, etc.
Due to work issues the next AM, rented a car one way to CMI for $212 and arrived at midnight.
AC Angel explained how to process for a refund for the lost segment.
After reading this thread (for the 1st time - yes shame on me) I contacted AA this AM. Within 2 hours got a response with $150 evoucher. I'm ok with that.
Thanks to this group, though.