AA.com re-design: Monday 11/15/2010
Nov 14, 2010, 1:59 pm
#121
Moderator: New York City and FlyerTalk Evangelist
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,855
While I am still underwhelmed, moving the menu bar to the top of the page has hopefully removed the problem where you'd sometimes access a reservation and have the old left-hand menu bar disappear completely.
Faster access to My Reservations is good, as well as the removal of the Cancel button. Strange that they kept the old My Reservations in place, though - presumably as a backup.
In the header on My Account, my name butts up right against "AAdvantage Number:" There seem to be some spaces or tabs missing... If you're going to make a cosmetic change, at least make it right!
Faster access to My Reservations is good, as well as the removal of the Cancel button. Strange that they kept the old My Reservations in place, though - presumably as a backup.
In the header on My Account, my name butts up right against "AAdvantage Number:" There seem to be some spaces or tabs missing... If you're going to make a cosmetic change, at least make it right!
Nov 14, 2010, 2:11 pm
#122
Join Date: Nov 2004
Location: 40K feet over NYC, SFO, DFW
Programs: AAdvantage
Posts: 49
remember me
I used a computer in the Admirals Club last week and it made a big deal about deleting everything off the computer when I was finished with my session. Remembering my user name would be nice at home, and doesn't make me feel threatened elsewhere.
Nov 14, 2010, 2:40 pm
#123
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
I don't know if it's the finished article yet but the UK site no longer has a link to the US site which gives the drop down menus. Without it I appear to have to go back to the UK homepage every time I want to access simple information like My Reservations.
A simple but annoying downgrade for international sites if this is it.
A simple but annoying downgrade for international sites if this is it.
Nov 14, 2010, 2:40 pm
#124
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,951
According to AA's little video about the new site (yes, I watched it), the my reservations tab on the front page will only show up to four reservations, while the separate my reservations page will show them all.
Nov 14, 2010, 3:14 pm
#125
Join Date: Feb 2008
Location: SAV,JAX
Programs: AA-LT Gold 1.2MM ,DL, Marriott LT TITANIUM; HH Gold, AMEX PLT
Posts: 495
Is anyone else having trouble with the AA website. I get to the home page. As soon as I try to log in, I get a blank page and it goes no further.
Nov 14, 2010, 3:28 pm
#127
Join Date: Feb 2008
Location: SAV,JAX
Programs: AA-LT Gold 1.2MM ,DL, Marriott LT TITANIUM; HH Gold, AMEX PLT
Posts: 495
Nov 14, 2010, 4:45 pm
#128
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,399
Nov 14, 2010, 5:30 pm
#129
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
I see that AA still has conveniently omitted the ability to use a promo code on multi-city itineraries, and not returned the flexible matrix searches. So, while the lipstick is pretty, this pig is a big FAIL from me!
Nov 14, 2010, 5:48 pm
#130
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Not sure what you mean by "flexible matrix searches," but if you're talking about the searching over a number of days, up to a month- that went away a while ago by design, so it would also not be appropriate if it were on the redesigned site.
Cheers.
Nov 14, 2010, 6:27 pm
#131
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
These are by design. The codes are not good for multi-city itineraries, so it would probably be a bad idea if the site had them. Whether or not that is a good decision is a separate issues, but certainly not a website issue.
Not sure what you mean by "flexible matrix searches," but if you're talking about the searching over a number of days, up to a month- that went away a while ago by design, so it would also not be appropriate if it were on the redesigned site.
Not sure what you mean by "flexible matrix searches," but if you're talking about the searching over a number of days, up to a month- that went away a while ago by design, so it would also not be appropriate if it were on the redesigned site.
Nov 14, 2010, 7:13 pm
#132
Join Date: Aug 2007
Location: PDK/ATL/TNG (ex-MIA)
Programs: DL Platinum, AA Platinum, Marriott Platinum, Hilton Gold
Posts: 664
Bizarre - when doing searches as done before (ie Round-trip ABC to XYC, All Day, All Day), it's showing some results in reverse chronological order (ie showing a night flight, afternoon flight, then morning flight). I've never seen the nonstop flights shown in anything other than chronological order before. This is not helpful.
Nov 14, 2010, 8:38 pm
#133
Join Date: Dec 2002
Location: Bartlett, IL. USA
Posts: 129
All I saw was white after I logged in. Then I logged out and back in seems to work now.
Nov 14, 2010, 9:01 pm
#134
Join Date: Jul 2010
Location: JFK/SAN
Programs: AAdvantage
Posts: 39
I'm totally nit-picking now, but something about the "AmericanAirlines" logo on the top doesn't look right (it seems compressed, and also there is not enough space on the top of the page and the "AmericanAirlines" compared to the space below it).
Also I'm not sure if the mini advertisements on the bottom, combined with the AAdvantage/Your Choice etc. buttons visually works. But otherwise, aesthetically this is quite the improvement over the previous AA.com, hands-down.
Also I'm not sure if the mini advertisements on the bottom, combined with the AAdvantage/Your Choice etc. buttons visually works. But otherwise, aesthetically this is quite the improvement over the previous AA.com, hands-down.
Nov 14, 2010, 9:44 pm
#135
Join Date: Jan 2010
Location: United States
Posts: 184
On reading the note about the AA logo - I did take another look but did not find anything different/compressed. Sorry may be I am not seeing the same things..