AA.com re-design: Monday 11/15/2010
#196
Moderator: New York City and FlyerTalk Evangelist
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,855
Anybody else experience this. Ever since they redesigned the AA.COM website I am finding it very slow to load pages completely. I find that it loads the page but then just hangs for 15-30 seconds. My browser is IE8 running on Windows 7 Enterprise. Apologies if this has already been discussed but I am seeking to determine whether this is due to the new web site or some issue on my PC.
RKDuke
RKDuke
This thread has now been merged into the existing thread on the redesign.
/Moderator
#197
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I miss the easy link on the hope page to "View All". I always forget to click "My Account" and wonder how to look at my mileage balance.
Still, the changes are better than what Delta did to their website
Still, the changes are better than what Delta did to their website
#199
Join Date: Aug 2005
Location: STL
Programs: Demoted to AA Gold
Posts: 13
2 steps back...
My 2 cents: The new site is just the typical half-assed cosmetic refresh, accompanied by the usual browser compatibility quirks due to their increased use of "web 2.0" features. Overall, the experience is underwhelming (and unnecessary).
I did notice a couple of issues that I'm surprised nobody has mentioned:
1) The old site allowed elites to choose preferred seating for non-elites, by looking up the non-elite person's itinerary by record locator while the elite is logged in. The new site seems to know the elite status of the ticketed passenger and uses that to decide what level of availability to show on the seat map.
I did see an exception to this behavior, but it might have been due to the fact that I had purchased (with miles) tix for some non-AA pax, and was thus allowed to apply my status to their seat selection. Or it may be related to their CX elite status (after entering it in the additional pax info section).
Anyhow, the ability for elites to choose seats for non-elite reservations not related to them was probably a loophole in the old tool. But I miss it.
2) The Add/Edit Passenger Details feature does not work properly for international travel in Chrome. Specifically, the additional details button is grayed out most of the time - it may be due to cached info/previous activity. However, the functionality works as expected in IE. That leads me to believe that the new design is being developed for and tested on IE, and that Chrome users should beware of errors or inconsistent behavior with the new site.
*Addendum - There's one more issue I noticed with the new site. You can no longer perform reservations tasks across multiple browser tabs. Previously, I would be able to search multiple requests in separate tabs, and each tab would perform as its own session. Now, the tabs will not act as separate sessions. When you perform a search in tab 1, and start a different search in tab 2, continuing activity in tab 1 will take you to the search results from tab 2. Basically, your action flow will be continued from the last action you took, regardless of which tab you are currently in. (at least in Chrome)
I did notice a couple of issues that I'm surprised nobody has mentioned:
1) The old site allowed elites to choose preferred seating for non-elites, by looking up the non-elite person's itinerary by record locator while the elite is logged in. The new site seems to know the elite status of the ticketed passenger and uses that to decide what level of availability to show on the seat map.
I did see an exception to this behavior, but it might have been due to the fact that I had purchased (with miles) tix for some non-AA pax, and was thus allowed to apply my status to their seat selection. Or it may be related to their CX elite status (after entering it in the additional pax info section).
Anyhow, the ability for elites to choose seats for non-elite reservations not related to them was probably a loophole in the old tool. But I miss it.
2) The Add/Edit Passenger Details feature does not work properly for international travel in Chrome. Specifically, the additional details button is grayed out most of the time - it may be due to cached info/previous activity. However, the functionality works as expected in IE. That leads me to believe that the new design is being developed for and tested on IE, and that Chrome users should beware of errors or inconsistent behavior with the new site.
*Addendum - There's one more issue I noticed with the new site. You can no longer perform reservations tasks across multiple browser tabs. Previously, I would be able to search multiple requests in separate tabs, and each tab would perform as its own session. Now, the tabs will not act as separate sessions. When you perform a search in tab 1, and start a different search in tab 2, continuing activity in tab 1 will take you to the search results from tab 2. Basically, your action flow will be continued from the last action you took, regardless of which tab you are currently in. (at least in Chrome)
Last edited by izzypoobah; Dec 9, 2010 at 10:19 am Reason: added more stuff
#200
Join Date: Feb 2008
Location: San Francisco Bay Area
Programs: AA Plat
Posts: 757
The slowness is most apparent on the new site when I use the mouse-wheel to scroll up and down.
#201
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
+1. (Using Chrome, however.) Eye candy, no substantive changes. We can hope Mr. Saenz is really addressing changes, and not what AA attempts to put across as change but comes down to a new, not very inventive, skin on the same old cow.
Wirelessly posted (BlackBerry8530/5.0.0.654 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/104)
Wow I (fortunately) am yet to have this problem. Everything to me is as fast as it was. I still have a number of frustrations with the functionality of the site, but have yet to experience technical/speed issues.
Wow I (fortunately) am yet to have this problem. Everything to me is as fast as it was. I still have a number of frustrations with the functionality of the site, but have yet to experience technical/speed issues.
#202
Join Date: Mar 2010
Location: DFW
Programs: AA, 1.5MM, GE
Posts: 213
Slow since upgrade??
Has anyone else noticed that the AA.com site is slower since the upgrade (or the last few weeks?). Even using the wheel on the mouse to scroll down the page is delayed, very annoying. Other websites are fine.
#203
Join Date: Feb 2004
Location: DFW
Programs: AA Plat/6MM, Marriott Titanium, IHG Diamond
Posts: 3,240
#204
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,419
( Your post has been moved as your question may get better answers here, where others have provided some suggestions/discussion. Thanks! /Moderator)
Last edited by JY1024; Dec 18, 2010 at 1:13 pm
#205
Join Date: Feb 2004
Location: DFW
Programs: AA Plat/6MM, Marriott Titanium, IHG Diamond
Posts: 3,240
This may help folks like wandertheglobe, jakuda, and others, but...
If you're using Firefox and ....... Plus and experiencing slow scrolling with the mouse-wheel, add the following filter to .......:
You'll lose that pretty sky-blue background, but FF has a problem trying to repaint a full-page .jpg on every mouse-wheel movement.
Report back with your findings.
If you're using Firefox and ....... Plus and experiencing slow scrolling with the mouse-wheel, add the following filter to .......:
aa-main-bkg$domain=aa.com
Report back with your findings.
#206
Join Date: Mar 2010
Location: DFW
Programs: AA, 1.5MM, GE
Posts: 213
Impressed!
This may help folks like wandertheglobe, jakuda, and others, but...
If you're using Firefox and ....... Plus and experiencing slow scrolling with the mouse-wheel, add the following filter to .......:
You'll lose that pretty sky-blue background, but FF has a problem trying to repaint a full-page .jpg on every mouse-wheel movement.
Report back with your findings.
If you're using Firefox and ....... Plus and experiencing slow scrolling with the mouse-wheel, add the following filter to .......:
You'll lose that pretty sky-blue background, but FF has a problem trying to repaint a full-page .jpg on every mouse-wheel movement.
Report back with your findings.
THANK YOU!!