AA.com re-design: Monday 11/15/2010
Nov 16, 2010, 4:31 pm
#166
Join Date: Apr 2005
Location: SDQ/MIA
Programs: AA PLT, B6 Mosaic, Marriott Platinum, FPC/Accor Platinum, HHonors Diamond
Posts: 1,062
Bleh!
It's the exact same site with all the links across the top, instead of along the side. Big whoop.
Only good thing, and it is a really good thing, is the My Reservations button being accessible now. That's been a gripe for me for a long time. But I haven't seen any other changes other than cosmetic.
It's the exact same site with all the links across the top, instead of along the side. Big whoop.
Only good thing, and it is a really good thing, is the My Reservations button being accessible now. That's been a gripe for me for a long time. But I haven't seen any other changes other than cosmetic.
Nov 16, 2010, 7:14 pm
#167
Join Date: Oct 2009
Location: BNA
Programs: Hyatt Explorist, Bonvoy Plat, HHonors Diamond, DL Gold
Posts: 383
What a useless site upgrade. Slower performance. No useful new functionality that seems readily accessible. Just a lot of clunky bells and whistles, a "rearrange the deck chairs" redesign. Can we have the old AA site back? Faster performance alone is good enough reason.
Nov 16, 2010, 7:27 pm
#168
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
According to http://www.star-telegram.com/2010/11...signs-its.html, "American spokesman Billy Sanez said this was the first step in a redesign that will take about 12 to 18 months."
It looks like there's more to come.
It looks like there's more to come.
Nov 16, 2010, 7:30 pm
#169
Join Date: Feb 2008
Location: SAV,JAX
Programs: AA-LT Gold 1.2MM ,DL, Marriott LT TITANIUM; HH Gold, AMEX PLT
Posts: 495
I can get to the home page. As soon as I login the site freezes up and I have to exit IE. Have not gotten past login today.
Is anyone else having these problems or does anyone have a solution?
Thanks
Is anyone else having these problems or does anyone have a solution?
Thanks
Nov 16, 2010, 9:35 pm
#170
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
The requirement to keep checking the box to keep my FF number on my computer is crazy.
On the other hand, the new site now understands when I type NYC, there is no longer another box asking me if I really mean NYC, or did I want JFK, EWR or LGA.
One more odd thing which shouldn't directly be tied to the site ... its taking hours for purchased trips to be ticketed. I've bought three routine trips this week and the first two took over 12 hours to go from "purchased" to ticketed. I purchased another one a couple of hours ago and it hasn't ticketed yet either. I'm sure the ticketing function is in the back end but wondering if anyone else has had similar issues.
On the other hand, the new site now understands when I type NYC, there is no longer another box asking me if I really mean NYC, or did I want JFK, EWR or LGA.
One more odd thing which shouldn't directly be tied to the site ... its taking hours for purchased trips to be ticketed. I've bought three routine trips this week and the first two took over 12 hours to go from "purchased" to ticketed. I purchased another one a couple of hours ago and it hasn't ticketed yet either. I'm sure the ticketing function is in the back end but wondering if anyone else has had similar issues.
Nov 18, 2010, 5:21 am
#172
Join Date: Jul 2005
Programs: DL-Plat
Posts: 142
SLOOOWWW. On a standard wireless connection, the new site seems much slower than the old one. This is very frustrating.
Nov 18, 2010, 6:00 am
#173
Join Date: Apr 1999
Location: South Florida USA
Programs: DL-MM/FC/FO AA-EXP/MM Starwood-Platinum Marriott-Platinum Hilton-Gold Hyatt-Diamond
Posts: 1,515
After i get the home page, it freezes when I try to go anywhere or do anything
I am having to use Safari in order to use the new lipstick
TW
Nov 18, 2010, 6:29 am
#174
Join Date: Sep 2008
Location: Racine, WI/VCE
Programs: AA EXP, MR LT PPE, Arise Mucci des Hommes de Fer
Posts: 1,047
Nov 18, 2010, 9:34 pm
#175
Join Date: Jun 2001
Location: CA & Europe
Programs: AA Life-Plat 5MM, HH Diamond, IHG Plat, UA, BA
Posts: 738
How to make reservations stick in Reservations List
This is really an old problem. I have 3 AA International award resrvations that do NOT show on the Reservations List - even after I find them with Record Locator.
Note: These 3 awards do Not include an AA flight
Any known trick to make such reservations appear on the Reservations List ?
Update: NO Solution:
Response from AA Web-Services: Since you have no AA flight in your reservations, these reservations can NOT appear in the Reservations List. You have to locate each reservation manually (by searching for the record locator)
Note: These 3 awards do Not include an AA flight
Any known trick to make such reservations appear on the Reservations List ?
Update: NO Solution:
Response from AA Web-Services: Since you have no AA flight in your reservations, these reservations can NOT appear in the Reservations List. You have to locate each reservation manually (by searching for the record locator)
Last edited by IntFF; Nov 19, 2010 at 3:05 pm
Nov 19, 2010, 8:09 am
#176
Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,499
This is really an old problem. I have 3 AA International award resrvations that do NOT show on the Reservations List - even after I find them with Record Locator.
Note: These 3 awards do Not include an AA flight
Any known trick to make such reservations appear on the Reservations List ?
Note: These 3 awards do Not include an AA flight
Any known trick to make such reservations appear on the Reservations List ?
Last time I had intl award reservation it stuck... this time no luck. My AA no is on the reservations
Nov 19, 2010, 8:18 am
#177
Join Date: Feb 2008
Location: SAV,JAX
Programs: AA-LT Gold 1.2MM ,DL, Marriott LT TITANIUM; HH Gold, AMEX PLT
Posts: 495
I am still having problems. Trying to book a flight. I get as far as the flights displaying. When I try to click on the flight I choose, the page freezes and I have to exit IE. I have been trying to book a flight for three days now.
Doies anyone have any suggestions?
Thanks
Doies anyone have any suggestions?
Thanks
Nov 19, 2010, 8:33 am
#179
Join Date: Jan 2007
Location: PHX
Programs: AA ExPlat, United Gold, IHG Amb Plat, HHonors Diamond(Aspire), Bonvoy LT Plat, Hyatt Globalist
Posts: 455
Is not being able to select an exit row seat part of the new upgrade? Just booked a flight PHX-UIO and it won't let me (plat). 
Nov 19, 2010, 8:46 am
#180
Join Date: Sep 2001
Location: Connecticut
Programs: AA LT plat; Delta Gold; Marriott LT titanium; Hilton Silver
Posts: 292
Add me to the list of those experiencing slow page loads and freezups (IE8). Have to Ctrl-Alt-Del to close IE and start over. They should have left good enough alone.