ANA award change policy
Mar 15, 2013, 10:20 am
#1
Original Poster
Join Date: Sep 2010
Posts: 52
ANA award change policy
Hi, I have a question:
If I book an ANA award for a morning flight from A to B; can I later on change the morning flight to the same day afternoon flight if award opens? It seems like "No" according to ANA policy (No changes in airlines/segments), am I correct?
Also, what does this mean "the Partner Flight Award is not permitted to change ANA Flight International Awards"?
Thank you guys so much in advance!
Here is the policy for award change from ANA.com:
[Approval for changes]
・After ticketing, you can change your departure date within the ticket's validity period.
[Disapprove for changes]
・After the application, the passenger's name and the person who redeems the mileage cannot be changed.
・No changes in airlines, passengers, segments, destination, stopovers, transit points are allowed.
・No changes from stopover to transit points, neither transit points to stopovers are allowed.
・The Partner Flight Award is not permitted to change ANA Flight International Awards.
If I book an ANA award for a morning flight from A to B; can I later on change the morning flight to the same day afternoon flight if award opens? It seems like "No" according to ANA policy (No changes in airlines/segments), am I correct?
Also, what does this mean "the Partner Flight Award is not permitted to change ANA Flight International Awards"?
Thank you guys so much in advance!
Here is the policy for award change from ANA.com:
[Approval for changes]
・After ticketing, you can change your departure date within the ticket's validity period.
[Disapprove for changes]
・After the application, the passenger's name and the person who redeems the mileage cannot be changed.
・No changes in airlines, passengers, segments, destination, stopovers, transit points are allowed.
・No changes from stopover to transit points, neither transit points to stopovers are allowed.
・The Partner Flight Award is not permitted to change ANA Flight International Awards.
Nov 10, 2013, 9:58 pm
#4
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
Also, what does this mean "the Partner Flight Award is not permitted to change ANA Flight International Awards"?
Feb 11, 2014, 2:04 pm
#5
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
A change in flight time/date is acceptable; changes in routing are not. If award space is open then you can change as per the rules of the award.
Given that I am being charged for opting to take one less flight that needed, do you think if I ask for a manager I might be able to argue for the change fee to be waived? Anyone had any experience or advice?
Feb 11, 2014, 4:19 pm
#6
Join Date: Sep 2009
Location: 1A
Programs: UA GS, NH Diamond, Hyatt Lifetime Globalist (formerly Courtesy Card sadly), Amanjunkie, CLEAR
Posts: 3,713
I want to remove the first segment of my award booking and leave the rest of the booking unchanged. As per the rules, they say they can only do this as a cancellation and rebooking which means cancellation fee of 3000 miles per passenger.
Given that I am being charged for opting to take one less flight that needed, do you think if I ask for a manager I might be able to argue for the change fee to be waived? Anyone had any experience or advice?
Given that I am being charged for opting to take one less flight that needed, do you think if I ask for a manager I might be able to argue for the change fee to be waived? Anyone had any experience or advice?
But hey, why not call and ask? Worst that'll happen is you get turned down.
Feb 11, 2014, 5:45 pm
#7
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
I want to remove the first segment of my award booking and leave the rest of the booking unchanged. As per the rules, they say they can only do this as a cancellation and rebooking which means cancellation fee of 3000 miles per passenger.
Given that I am being charged for opting to take one less flight that needed, do you think if I ask for a manager I might be able to argue for the change fee to be waived? Anyone had any experience or advice?
Given that I am being charged for opting to take one less flight that needed, do you think if I ask for a manager I might be able to argue for the change fee to be waived? Anyone had any experience or advice?
Apr 16, 2014, 6:26 pm
#9
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
For partner awards you can make changes according within the following restrictions:
For changes to ANA-only awards, the rules are slightly different:
■Approval for Changes
The departure date may be changed within the validity period of ticket. Changes are possible up until the date prior to departure.
* Changes cannot be make to itineraries starting within 3 days of ticket issue.
* Reservations cannot be made for departure dates more than 355 days in advance.
* If a changing the departure date results in a change of season, then adjustments must be made to meet the required number of miles. If the require number of miles increases, then the difference can be made up using further miles. If the mileage account does not contain the required number of extra miles, then the reservation cannot be changed. If the required number of miles decreases, then the difference is returned in miles. However, miles will not be returned if their expiry date has passed. Adjustments can only be made using miles, and not by cash or other means.
* When changing the first sector of the itinerary in some cases additional costs will be incurred due to the difference in fuel surcharge and various taxes. If a difference occurs, you will be informed when you change your reservation.
・If there are unoccupied seats in a class lower than the reserved class, passengers may switch over to the lower class. However, in such case, the miles difference between the higher and lower class will not be refunded.
・For sectors where the ticket was issued using the mileage required for a class higher than the class in witch the person who is actually traveling, the passenger can upgrade to the higher class if there are unoccupied seats. Passengers can upgrade to a higher class within the time limit for changing their reservation.
・Please understand that timetables may change depending on the season, and flights may be cancelled.
■Disapprove for Changes
・After application, the name of the passenger, and the name of the individual supplying the miles cannot be changed.
・The airline, passenger, sector and route cannot be changed. Neither is it possible to change a destination.
* In certain cases where both ANA and Air Japan operate flights over the same sector, passengers may switch between the 2 airlines.
・Reserved partner flight awards cannot be changed to ANA international flight awards.
[Approval for changes]
After ticketing, you can change your departure date within the ticket's validity period.
* Please note that reservations are not permitted more than 330 days in advance.
When changing your booking, you may be asked to pay the balance for various taxes including fuel surcharges.You will be informed the amount if there is any when changing your reservation.
[Disapprove for changes]
After the application, the passenger's name and the person who redeems the mileage cannot be changed.
No changes in airlines, passengers, segments, destination, stopovers, transit points are allowed.
Your booked class cannot be changed except for the following cases.
*If there is seat available for lower class booking can be changed to lower class cabin. However, mileage for such changes is not returned when changing a reservation to a lower cabin class.
*When flight award tickets are issued using mileage for an upgraded cabin class, booking change can be made to upper class when there is an available seat in an upgraded cabin class.
The Partner Flight Award is not permitted to change ANA Flight International Awards.
After ticketing, you can change your departure date within the ticket's validity period.
* Please note that reservations are not permitted more than 330 days in advance.
When changing your booking, you may be asked to pay the balance for various taxes including fuel surcharges.You will be informed the amount if there is any when changing your reservation.
[Disapprove for changes]
After the application, the passenger's name and the person who redeems the mileage cannot be changed.
No changes in airlines, passengers, segments, destination, stopovers, transit points are allowed.
Your booked class cannot be changed except for the following cases.
*If there is seat available for lower class booking can be changed to lower class cabin. However, mileage for such changes is not returned when changing a reservation to a lower cabin class.
*When flight award tickets are issued using mileage for an upgraded cabin class, booking change can be made to upper class when there is an available seat in an upgraded cabin class.
The Partner Flight Award is not permitted to change ANA Flight International Awards.
■Approval for Changes
The departure date may be changed within the validity period of ticket. Changes are possible up until the date prior to departure.
* Changes cannot be make to itineraries starting within 3 days of ticket issue.
* Reservations cannot be made for departure dates more than 355 days in advance.
* If a changing the departure date results in a change of season, then adjustments must be made to meet the required number of miles. If the require number of miles increases, then the difference can be made up using further miles. If the mileage account does not contain the required number of extra miles, then the reservation cannot be changed. If the required number of miles decreases, then the difference is returned in miles. However, miles will not be returned if their expiry date has passed. Adjustments can only be made using miles, and not by cash or other means.
* When changing the first sector of the itinerary in some cases additional costs will be incurred due to the difference in fuel surcharge and various taxes. If a difference occurs, you will be informed when you change your reservation.
・If there are unoccupied seats in a class lower than the reserved class, passengers may switch over to the lower class. However, in such case, the miles difference between the higher and lower class will not be refunded.
・For sectors where the ticket was issued using the mileage required for a class higher than the class in witch the person who is actually traveling, the passenger can upgrade to the higher class if there are unoccupied seats. Passengers can upgrade to a higher class within the time limit for changing their reservation.
・Please understand that timetables may change depending on the season, and flights may be cancelled.
■Disapprove for Changes
・After application, the name of the passenger, and the name of the individual supplying the miles cannot be changed.
・The airline, passenger, sector and route cannot be changed. Neither is it possible to change a destination.
* In certain cases where both ANA and Air Japan operate flights over the same sector, passengers may switch between the 2 airlines.
・Reserved partner flight awards cannot be changed to ANA international flight awards.
May 14, 2014, 6:12 pm
#11
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
If an ANA redemption, then you can change up until the day before departure. If a partner redemption, then you can only change until four days prior to departure.
Jul 8, 2014, 9:09 am
#13
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,432
I used NH miles for an all UA redemption in F for INTL.
UA changed the equipment on my flight from 3 class to 2 class so F is no longer available. I am now in J but miles deducted were for all F.
Am I due a refund of miles or can/will NH request UA to open up a seat in F on an earlier flight on the same day.
TIA for any info on this.
UA changed the equipment on my flight from 3 class to 2 class so F is no longer available. I am now in J but miles deducted were for all F.
Am I due a refund of miles or can/will NH request UA to open up a seat in F on an earlier flight on the same day.
TIA for any info on this.
Jul 8, 2014, 6:29 pm
#14
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
Is any part of your itinerary still in F? If so, then you're still obligated to pay the mileage cost for F. If not, I would call AMC and explain the situation.
Jan 6, 2016, 6:17 am
#15
Join Date: Dec 2015
Posts: 181
Also - does ANA tend to open up remaining business class seats as award seats closer to departure? I'm looking at an award that departs in 6 days and returns in 2 weeks times. The return is not currently available...
Thanks!
Last edited by Fc912; Jan 6, 2016 at 6:23 am