Originally Posted by
Enigma368
I want to remove the first segment of my award booking and leave the rest of the booking unchanged. As per the rules, they say they can only do this as a cancellation and rebooking which means cancellation fee of 3000 miles per passenger.
Given that I am being charged for opting to take one less flight that needed, do you think if I ask for a manager I might be able to argue for the change fee to be waived? Anyone had any experience or advice?
I follow your logic but I think their system can only execute the change as they described it to you. Could a manager then comp your miles back? Perhaps technically but I highly doubt it. This is ANA, and like most Japanese companies, they almost always go by the book.
But hey, why not call and ask? Worst that'll happen is you get turned down.