A change in flight time/date is acceptable; changes in routing are not. If award space is open then you can change as per the rules of the award.
I want to remove the first segment of my award booking and leave the rest of the booking unchanged. As per the rules, they say they can only do this as a cancellation and rebooking which means cancellation fee of 3000 miles per passenger.
Given that I am being charged for opting to take one less flight that needed, do you think if I ask for a manager I might be able to argue for the change fee to be waived? Anyone had any experience or advice?