How Complimentary Upgrades Work
#556
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
Hey, so I have a question for @missydarlin...
We have an upgrade waitlist for AS 1234. It has people on it (for simplicity, one MVP75K, one MVPG on an M fare, one MVP on a B fare). At T-24, Gary MVP Gold on a T fare same day changes on to AS 1234 from AS 4321.
Is Gary ahead of the MVP or behind?
Essentially, I am asking if AS is now dynamically resorting the waitlist after T-24 and any SDC based on status/fare class. Or if it's still the case that people are ADDED to the waitlist at their elite windows in fare class order, but after that (during SDC windows) it's based on when you come on because the waitlist is not resorted once people are added at upgrade windows.
We have an upgrade waitlist for AS 1234. It has people on it (for simplicity, one MVP75K, one MVPG on an M fare, one MVP on a B fare). At T-24, Gary MVP Gold on a T fare same day changes on to AS 1234 from AS 4321.
Is Gary ahead of the MVP or behind?
Essentially, I am asking if AS is now dynamically resorting the waitlist after T-24 and any SDC based on status/fare class. Or if it's still the case that people are ADDED to the waitlist at their elite windows in fare class order, but after that (during SDC windows) it's based on when you come on because the waitlist is not resorted once people are added at upgrade windows.
#557
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Hey, so I have a question for @missydarlin...
We have an upgrade waitlist for AS 1234. It has people on it (for simplicity, one MVP75K, one MVPG on an M fare, one MVP on a B fare). At T-24, Gary MVP Gold on a T fare same day changes on to AS 1234 from AS 4321.
Is Gary ahead of the MVP or behind?
Essentially, I am asking if AS is now dynamically resorting the waitlist after T-24 and any SDC based on status/fare class. Or if it's still the case that people are ADDED to the waitlist at their elite windows in fare class order, but after that (during SDC windows) it's based on when you come on because the waitlist is not resorted once people are added at upgrade windows.
We have an upgrade waitlist for AS 1234. It has people on it (for simplicity, one MVP75K, one MVPG on an M fare, one MVP on a B fare). At T-24, Gary MVP Gold on a T fare same day changes on to AS 1234 from AS 4321.
Is Gary ahead of the MVP or behind?
Essentially, I am asking if AS is now dynamically resorting the waitlist after T-24 and any SDC based on status/fare class. Or if it's still the case that people are ADDED to the waitlist at their elite windows in fare class order, but after that (during SDC windows) it's based on when you come on because the waitlist is not resorted once people are added at upgrade windows.
#558
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
You'll pardon me if I want to actually hear someone who works at Alaska confirm that, the person who started this fine thread and promised to update it, before I take your word for it? Or are you one of @missydarlin's coworkers?
It's a significant change from post #1 if the waitlist is being continuously updated based on status/fare class inside of 24 hours (during SDCs). My understanding is MVPGs (at 72 hours) and MVPs (at 48 hours) are added to the waitlist in fare class order (then time of purchase as a tie breaker)... but the waitlist is NOT updated at 24 hours or later if an Gold or MVP wanders on to it due to SDC (they end up at the bottom in order they changed onto the flight). 75Ks are different (they bump to the top through a separate list).
But hey, I could be wrong. Which is why I asked.
It's a significant change from post #1 if the waitlist is being continuously updated based on status/fare class inside of 24 hours (during SDCs). My understanding is MVPGs (at 72 hours) and MVPs (at 48 hours) are added to the waitlist in fare class order (then time of purchase as a tie breaker)... but the waitlist is NOT updated at 24 hours or later if an Gold or MVP wanders on to it due to SDC (they end up at the bottom in order they changed onto the flight). 75Ks are different (they bump to the top through a separate list).
But hey, I could be wrong. Which is why I asked.
Last edited by eponymous_coward; Apr 5, 2018 at 2:57 pm
#559
Moderator Communications Coordinator, Signatures
Original Poster
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
Hey, so I have a question for @missydarlin...
We have an upgrade waitlist for AS 1234. It has people on it (for simplicity, one MVP75K, one MVPG on an M fare, one MVP on a B fare). At T-24, Gary MVP Gold on a T fare same day changes on to AS 1234 from AS 4321.
Is Gary ahead of the MVP or behind?
Essentially, I am asking if AS is now dynamically resorting the waitlist after T-24 and any SDC based on status/fare class. Or if it's still the case that people are ADDED to the waitlist at their elite windows in fare class order, but after that (during SDC windows) it's based on when you come on because the waitlist is not resorted once people are added at upgrade windows.
We have an upgrade waitlist for AS 1234. It has people on it (for simplicity, one MVP75K, one MVPG on an M fare, one MVP on a B fare). At T-24, Gary MVP Gold on a T fare same day changes on to AS 1234 from AS 4321.
Is Gary ahead of the MVP or behind?
Essentially, I am asking if AS is now dynamically resorting the waitlist after T-24 and any SDC based on status/fare class. Or if it's still the case that people are ADDED to the waitlist at their elite windows in fare class order, but after that (during SDC windows) it's based on when you come on because the waitlist is not resorted once people are added at upgrade windows.
The waitlist itself doesnt get resorted ... its the holding pen you sit in before the upgrade window opens that gets resorted. So MVP added to the waitlist at 48 hours will clear ahead of a Gold added at 24 hours while the upgrade processor is running.
However, the airport waitlist displays in tier order...so Gary will appear ahead of the MVP and any seats left when the gate agent takes over, will be assigned in tier order so Gary would clear first.
#560
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,305
@missydarlin
Helping out two of my friends to get upgraded with my GGUs and have never done this before. They have both booked upgradable fares tickets separately on the same flight K fare. It does not look like AS has opened the award space yet for the LAX-BWI flight. Would I need to check every day for the upgrade space to open up or is there an easier/automatic way I can do this? Also, would they stack up ahead of 75K who is not using GGUs?
Thanks!
Helping out two of my friends to get upgraded with my GGUs and have never done this before. They have both booked upgradable fares tickets separately on the same flight K fare. It does not look like AS has opened the award space yet for the LAX-BWI flight. Would I need to check every day for the upgrade space to open up or is there an easier/automatic way I can do this? Also, would they stack up ahead of 75K who is not using GGUs?
Thanks!
#561
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,392
Behind.
The waitlist itself doesnt get resorted ... its the holding pen you sit in before the upgrade window opens that gets resorted. So MVP added to the waitlist at 48 hours will clear ahead of a Gold added at 24 hours while the upgrade processor is running.
However, the airport waitlist displays in tier order...so Gary will appear ahead of the MVP and any seats left when the gate agent takes over, will be assigned in tier order so Gary would clear first.
The waitlist itself doesnt get resorted ... its the holding pen you sit in before the upgrade window opens that gets resorted. So MVP added to the waitlist at 48 hours will clear ahead of a Gold added at 24 hours while the upgrade processor is running.
However, the airport waitlist displays in tier order...so Gary will appear ahead of the MVP and any seats left when the gate agent takes over, will be assigned in tier order so Gary would clear first.
Thank you for clearing that up, that's very helpful at understanding the intricacies of how this all works.
#562
Moderator Communications Coordinator, Signatures
Original Poster
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
@missydarlin
Helping out two of my friends to get upgraded with my GGUs and have never done this before. They have both booked upgradable fares tickets separately on the same flight K fare. It does not look like AS has opened the award space yet for the LAX-BWI flight. Would I need to check every day for the upgrade space to open up or is there an easier/automatic way I can do this? Also, would they stack up ahead of 75K who is not using GGUs?
Thanks!
Helping out two of my friends to get upgraded with my GGUs and have never done this before. They have both booked upgradable fares tickets separately on the same flight K fare. It does not look like AS has opened the award space yet for the LAX-BWI flight. Would I need to check every day for the upgrade space to open up or is there an easier/automatic way I can do this? Also, would they stack up ahead of 75K who is not using GGUs?
Thanks!
Any elite with a qualifying fare is going to get cleared from the waitlist before upgrade space comes open for a GGU or Mileage award
#564
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
This is not supposed to happen. But it does sometimes, with late flights, or pax that are checked in but just don't show up in time. Sometimes the FA will get a list of pax to upgrade and this will happen once past 10K- or there could be a broken seat as well that cannot be used. Or were you on a reservation with another passenger or two? As the PNR's are not always split. Lots of factors, not limited to just these few ideas on what happened.
#565
Join Date: Jan 2007
Posts: 83
This is not supposed to happen. But it does sometimes, with late flights, or pax that are checked in but just don't show up in time. Sometimes the FA will get a list of pax to upgrade and this will happen once past 10K- or there could be a broken seat as well that cannot be used. Or were you on a reservation with another passenger or two? As the PNR's are not always split. Lots of factors, not limited to just these few ideas on what happened.
#566
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
Hello. Just clarifying since I'm new to AS status after a 13 year hiatus.
Traveling on a flight tomorrow with companion. Myself an MVPG75, companion a MVP. I guess we will not be ordered together on the airport upgrade list? I am listed as #3 and companion is #13
Traveling on a flight tomorrow with companion. Myself an MVPG75, companion a MVP. I guess we will not be ordered together on the airport upgrade list? I am listed as #3 and companion is #13
Last edited by bworrell; Apr 17, 2018 at 9:26 pm
#567
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Are you on the same PNR? If so, you are together. The list is notoriously incorrect...
#568
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
Twitter support responded a bit later and said that we would be upgraded together, and the waitlist is not true upgrade order and instead just shows status order. They explained that if they get to #3 on the list, the gate agent would see there were two people and both would be upgraded (if there was space).
I guess that's a bit troubling to me since I usually fly alone and have been looking at the waitlist regularly. If I'm #3 on the list I actually could be lower if #1 and #2 has companions.
#569
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 1,268
#570
Join Date: Sep 2001
Programs: Alaska Tanzanite 100K
Posts: 3,858
Upgrade processor is broken, and Alaska now has a new consistent, south of expected line.
"Your upgrade will clear when you check in."
U space open on Monday night's ANC to LAX flight.
$20 says I am flying coach on this flight and an MVP gets it, since they clear 24 hours out.
"Your upgrade will clear when you check in."
U space open on Monday night's ANC to LAX flight.
$20 says I am flying coach on this flight and an MVP gets it, since they clear 24 hours out.