Originally Posted by
jimikim
Do they sometimes just not upgrade? I'm MVP Gold and I was on a flight in premium and noticed that when we took off there was an empty seat in first.
This is not supposed to happen. But it does sometimes, with late flights, or pax that are checked in but just don't show up in time. Sometimes the FA will get a list of pax to upgrade and this will happen once past 10K- or there could be a broken seat as well that cannot be used. Or were you on a reservation with another passenger or two? As the PNR's are not always split. Lots of factors, not limited to just these few ideas on what happened.