How Complimentary Upgrades Work
#631
Join Date: Sep 2015
Posts: 71
F is dark blue, Twitter said no upgrade availability... should I call?
Hello all-
I am an MVP and had my eye on my flight this Monday. On alaskaair.com there was a dark F which I believe means that there is upgrade availability, right?
Right at T-48 I logged in and was able to select a Premium Class seat, but wasn't able to select first class. I figured someone else must have gotten the upgrade, but looking at the seating map, no additional F seats have been claimed, and running a search to purchase the F is still dark blue. Doesn't that mean I should have been upgraded?
So I tried on Twitter and the customer service rep there said that there was no upgrade availability. Should I call, or should I just wait until I am at the airport and hope that there is still room in F when I get there?
I am an MVP and had my eye on my flight this Monday. On alaskaair.com there was a dark F which I believe means that there is upgrade availability, right?
Right at T-48 I logged in and was able to select a Premium Class seat, but wasn't able to select first class. I figured someone else must have gotten the upgrade, but looking at the seating map, no additional F seats have been claimed, and running a search to purchase the F is still dark blue. Doesn't that mean I should have been upgraded?
So I tried on Twitter and the customer service rep there said that there was no upgrade availability. Should I call, or should I just wait until I am at the airport and hope that there is still room in F when I get there?
#632
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
and in a couple more posts since.
#633
Join Date: Sep 2015
Posts: 71
The U availability has disappeared on my flight about 45 minutes after T-48. My guess is there was an MVP Gold or higher that got the upgrade, even though no other F seats have been assigned. I think I will likely be upgraded at the gate as there are still 4 F seats available, and I doubt they will sell before the flight. Oh well.
#634
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
The U availability has disappeared on my flight about 45 minutes after T-48. My guess is there was an MVP Gold or higher that got the upgrade, even though no other F seats have been assigned. I think I will likely be upgraded at the gate as there are still 4 F seats available, and I doubt they will sell before the flight. Oh well.
James
#635
Join Date: Apr 2010
Location: SEA
Programs: AS 100K, Hilton Diamond
Posts: 876
The new upgrade fun. Upgraded at t-23:55. Locked my reservation and wouldnt let me do anything. Waited 45min before calling. Rep fixed it and I disappeared off the upgrade list. It was like the upgrade processor hung up mid upgrade. Noticed this morning the two people below me had disappeared as well and now the remaining 3 FC seats were full. They could of moved but I doubt it. So now get upgraded and disappear off the list?
#636
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,445
The U availability has disappeared on my flight about 45 minutes after T-48. My guess is there was an MVP Gold or higher that got the upgrade, even though no other F seats have been assigned. I think I will likely be upgraded at the gate as there are still 4 F seats available, and I doubt they will sell before the flight. Oh well.
The new upgrade fun. Upgraded at t-23:55. Locked my reservation and wouldnt let me do anything. Waited 45min before calling. Rep fixed it and I disappeared off the upgrade list. It was like the upgrade processor hung up mid upgrade. Noticed this morning the two people below me had disappeared as well and now the remaining 3 FC seats were full. They could of moved but I doubt it. So now get upgraded and disappear off the list?
#639
Join Date: Sep 2007
Location: San Francisco & London
Programs: UA1k, Oneworld Sapphire, Hyatt Globalist, IHG DiamondAmb, Hilton Diamond, Marriott LTP,
Posts: 1,785
MVPG75k
i am an MVPG75k and have a flight this week for three paid sweets in F to PVR
There are three free seats on this flight and there are no GGU upgrades available.
i usually book F so not sure of process but am I correct in thinking that should I Cancel these flights I will get a refund / credit with no penalty?
Furthermore should I book a coach fare I will get upgraded for all three seats to F as it is within he 72hr free upgrade period for 75k elites?
Trying to understand this confusing process, not sure if I will change on outbound but can prob do for inbound if this method makes sense
There are three free seats on this flight and there are no GGU upgrades available.
i usually book F so not sure of process but am I correct in thinking that should I Cancel these flights I will get a refund / credit with no penalty?
Furthermore should I book a coach fare I will get upgraded for all three seats to F as it is within he 72hr free upgrade period for 75k elites?
Trying to understand this confusing process, not sure if I will change on outbound but can prob do for inbound if this method makes sense
#640
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,646
i am an MVPG75k and have a flight this week for three paid sweets in F to PVR
There are three free seats on this flight and there are no GGU upgrades available.
i usually book F so not sure of process but am I correct in thinking that should I Cancel these flights I will get a refund / credit with no penalty?
Furthermore should I book a coach fare I will get upgraded for all three seats to F as it is within he 72hr free upgrade period for 75k elites?
Trying to understand this confusing process, not sure if I will change on outbound but can prob do for inbound if this method makes sense
There are three free seats on this flight and there are no GGU upgrades available.
i usually book F so not sure of process but am I correct in thinking that should I Cancel these flights I will get a refund / credit with no penalty?
Furthermore should I book a coach fare I will get upgraded for all three seats to F as it is within he 72hr free upgrade period for 75k elites?
Trying to understand this confusing process, not sure if I will change on outbound but can prob do for inbound if this method makes sense
since you say that MVP Gold Guest upgrades are not available, that means U is not open, and you would not be instantly upgraded as a 75k as you are expecting. regardless of the path to upgrade, all upgrades draw from the U bucket, and if the flight doesn't have U open you will go on the wait list and not know if you clear to F until the gate, or if they happen to open it earlier which with only 3 seats open they probably will not.
the process is in fact quite simple: if you buy a fare of class K or higher and U is open, you can use a GGU to upgrade. if you buy a fare of class H or higher, or a refundable award fare, and U is open, you would be instantly upgraded as a 75k. any other cash or non refundable award fare, you must wait until after your elite upgrade window opens, at which time if U is also open, you would be upgraded.
furthermore, the 75K window IIRC opens at 120 hours, not 72 hours.
#641
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
i am an MVPG75k and have a flight this week for three paid sweets in F to PVR
There are three free seats on this flight and there are no GGU upgrades available.
i usually book F so not sure of process but am I correct in thinking that should I Cancel these flights I will get a refund / credit with no penalty?
Furthermore should I book a coach fare I will get upgraded for all three seats to F as it is within he 72hr free upgrade period for 75k elites?
Trying to understand this confusing process, not sure if I will change on outbound but can prob do for inbound if this method makes sense
There are three free seats on this flight and there are no GGU upgrades available.
i usually book F so not sure of process but am I correct in thinking that should I Cancel these flights I will get a refund / credit with no penalty?
Furthermore should I book a coach fare I will get upgraded for all three seats to F as it is within he 72hr free upgrade period for 75k elites?
Trying to understand this confusing process, not sure if I will change on outbound but can prob do for inbound if this method makes sense
Also, can't you only upgrade one companion (not two?) Or can 75k upgrade more?
#643
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
James
#644
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,319
#645
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
It's worth pointing out, though, that unlike, for example, AA (which breaks ties based on previous 12 months EQD), no one 75k has an advantage over another. Someone who just got 75k by the skin of their teeth doesn't necessarily lose out to the business traveler who flies one round trip every week. So the first point in the article is a little misleading. Obviously flights with fewer 75ks are easier to get upgraded on, but no individual 75k is at a disadvantage against any other.
Elite status, fare class, and purchase date (in that order) matter. Whether you got 75k EQM or 150k EQM last year does not.
I'm seriously considering making a run at 75k based mostly on partner travel next year. I scored one of those CX premium economy black Friday deals, traveling the 2nd week of January. So I'll be 20% of the way there 2 weeks into the year!