HockeyCoachBen

euromannn

Restaurants Credit confusion
A minimum of three airports provide PP members voucher options as noted on FT: Portland, Sydney, Gatwick.
Cannot confirm who is providing the "vouchers' and who is paying for it?

PP is stating it has never heard fo the "voucher" program ($28 credit at restaurant in airport) and PP is NOT compensating the restaurants.
Chase states they are NOT compensating the restaurants.

Philadelphia has pathetic Minuet Suites which offer nothing FREE: no water, no food, no alcoholic drinks. IN addition no restroom facilities which forces you to use airport concourse facilities.

This I was hoping PP could ADD a restaurant at Philadelphia with "voucher credit' but PP says it's never heard of this program.

So whom do you contact to request ADDITIONS and who si paying for this voucher.

Philadelphia airport is a pit-hole for PP access.

Low Roller

Here's a list of restaurants that provide PP benefits (none in PHL though): https://thriftytraveler.com/restaurants-access-priority-pass-membership/

If you search the PP website for lounges in a particular city, these restaurants are listed and outline how much PP pays and any conditions.

euromannn

Funny, PP DENIES per Executive that this voucher program exists!!

How IGNORANT can PP rep's be?

Thanks I will send to dysfunctional PP executive in US.

krazykanuck

What are you talking about? Is this just based off your personal communications? (also naming employees of companies is against FT policy if it's not a public website/press release)

Look by very nature of us being on flyertalk, chances are we know specific ins and outs of these programs better than an average customer service rep.

corporate-wage-slave

It's not a "voucher" system as such, you just present your Priority Pass card to the restaurant, they typically swipe the card or e-card, sometimes they will ask you to sign a chit of some sort, and the restaurant then bills PP out of sight of the customer.

euromannn

Thanks, you more information than the PP customer service team!

Also, I'm following your recommendations on EEA passport usage while traveling to EU.
Depart US on US(matches airline account), enter UK with EEA, then connecting flight US passport as it matches airline account. US Customs agreed with you logic stating ti doesn't care what passport you sue abroad but suggest departing and return from US be same US passport.


RE: Terrible PP Minute Suite Lounges in PHL

PP is fairly disorganized operation setup to ignore customer feedback.

Attempts to notify PP of problems as Alaska Air lounge not being available just in generic emails sent back that it AS is still a valid lounge.

PP has poor quality lounge configuration in Philadelphia where ether lounge is Minute Suites which:
1. Provides ZERO free water
2. Provides NO bathrooms and makes lounge guest exit to airport concourse
3. Provide alcoholic drinks
4. Provides NO food or snacks
5. Limits suite access to one hour not the normal 3 hour used by majority lounges.

Ok, there is a problem ----- PP won't recognize this and make it a possible candidate for their "alternative lounges: aka restaurants that allow credit.

PP ignores every email feedback and the content is BLOCked by one executive whom I shall not name. PP US Complaint Specialist, and Not sent to the administrators who coordinate teh "alternative lounges" in Portland, Gatwick, Sydney to name a few.

If PP can make addition to a few airports with no or bad lounge access option it should be more professional and admit Philadelphia Minute Suites is the "pits" and start to develop a plan to ADD "alternative line" in PHL.

Wish there was a professional in PP Management who appreciates PP card holder feedback as even g"google" reviews show numerous unhappy customers with PP membership not pleased with poor quality service at Minute Lounge.

hi55us

If your home airport is in Philly I strongly recommend getting an Amex Platinum card. It will get you access to the Centurion Lounge as well as the Delta Sky Club when flying Delta. Much better than the PP Options.

euromannn

No, I'm based out of SEA(Seattle). Alaska Longes at Sea-Tac are fairly nice(IF your allowed in)! Another PP issue that is on file at PP.
I think one travel card fee at $450.00/yr is enough with PP access for me so I appreciate the AMEX tip but will pass for now.

If PP has allowed 'alternative lounge'(PP's term) at multiple airports then PHL should get one as Minute Suites is a rip-off unless you a mother for a 6 month baby needing nursing for one hour.
Nothing is FREE at Minute Suites.

Snuggs

krazykanuck

Yep, well 9/1, not 8/1. I think it was actually FT that found out first and then the bottomfeeding blogs picked it up from there. It's been in the AS forum for over a week: AS Lounges in SEA Leaving Priority Pass (9/1/2018)

Points Scrounger

Surprised PDX doesn't follow suit.

tmiw

The others will likely follow soon, I think.

krazykanuck

Agreed. I've posted before that I think it's only a matter of time before Alaska just leaves the program entirely. In fairness to PP users I think they should have already have done so. The lack of transparency of when they will accept PP cards or deny them isn't fair to customers, and now after the SEA lounges leaving that only leaves PDX, LAX, JFK, and ANC. LAX nearly always has the sign out, and when I was in ANC a couple weeks ago they had the sign out there too. So it's like what's the point?

Snuggs

Amen. Be in or out.

AS angel in ANC had advised me about the SEA PP departure. I had called AC desk about an e-card for access to SEA Boardroom. AC effectively said "why bother", AS is going to call to check validity even if you have physical card. But, I digress....