Priority Pass benefit rapidly deteriorating
Jul 22, 2018, 1:36 am
#316
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
PP has poor quality lounge configuration in Philadelphia where ether lounge is Minute Suites which:
1. Provides ZERO free water
2. Provides NO bathrooms and makes lounge guest exit to airport concourse
3. Provide alcoholic drinks
4. Provides NO food or snacks
5. Limits suite access to one hour not the normal 3 hour used by majority lounges.
Ok, there is a problem ----- PP won't recognize this and make it a possible candidate for their "alternative lounges: aka restaurants that allow credit.
1. Provides ZERO free water
2. Provides NO bathrooms and makes lounge guest exit to airport concourse
3. Provide alcoholic drinks
4. Provides NO food or snacks
5. Limits suite access to one hour not the normal 3 hour used by majority lounges.
Ok, there is a problem ----- PP won't recognize this and make it a possible candidate for their "alternative lounges: aka restaurants that allow credit.
Jul 22, 2018, 1:40 am
#317
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Jul 22, 2018, 6:04 pm
#318
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
While I believe AS will eventually terminate the PP contract, the reality is PDX is not an airport that is large enough to make a concern. Also - the PP $25 thing actually help reducing AS lounge's demand.
Jul 22, 2018, 7:17 pm
#319
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,722
Anybody counting on PP for domestic USA lounges is in the wrong lounge program, unless they have an easy-to-use PP lounge at their home airport. That will now exclude AS...
Jul 23, 2018, 5:22 am
#320
Join Date: Aug 2003
Location: Seattle, WA. USA
Programs: MR, AA, UA, DL, AVIS and growing
Posts: 1,172
Agreed. I've posted before that I think it's only a matter of time before Alaska just leaves the program entirely. In fairness to PP users I think they should have already have done so. The lack of transparency of when they will accept PP cards or deny them isn't fair to customers, and now after the SEA lounges leaving that only leaves PDX, LAX, JFK, and ANC. LAX nearly always has the sign out, and when I was in ANC a couple weeks ago they had the sign out there too. So it's like what's the point?
PP is not cooperating to increase the 'alternative lounges" in cities where AS lounges deny access and the lousy Minute Suites in Philadelphia.
Best solution is write to Better Business Bureau (BBB) where PP is headquarter voicing complaints lack of service lounge options. PP is located in Plano, Texas. PP is insensitive to feedback and has LOST track of access to lounges and if if doesn't find your entry to have entered the lounge you complain about in their records it ignores corporate feedback.
PP should be trying to add more 'alternative lounge' restaurants but seems not interested to support the problems with access to AS & Minute Suites.
BBB- https://www.bbb.org/consumer-complai...-of-complaint/
Jul 23, 2018, 7:18 am
#321
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
While Priority Pass has an office in Texas they are owned by an insurance company located in the United Kingdom. In any event, the Texas office does not respond to BBB complaints:
https://www.bbb.org/dallas/business-...no-tx-34000348
Factors that affect the rating for Priority Pass, Inc. include:
Failure to respond to 6 complaints filed against business.
Failure to respond to 6 complaints filed against business.
https://www.bbb.org/dallas/business-...no-tx-34000348
Jul 23, 2018, 7:33 am
#322
Join Date: Aug 2003
Location: Seattle, WA. USA
Programs: MR, AA, UA, DL, AVIS and growing
Posts: 1,172
While Priority Pass has an office in Texas they are owned by an insurance company located in the United Kingdom. In any event, the Texas office does not respond to BBB complaints:
https://www.bbb.org/dallas/business-...no-tx-34000348
https://www.bbb.org/dallas/business-...no-tx-34000348
PP pass is of marginal value at $400/yr annual fee and thus only worthwhile if with a bank card membership so the PP fee is waived.
"Alternative Lounge" seems like a nice idea but PP seems unable or unwilling to meet demand.
Sad part about PP is it won't admit when there are problems like with Minute Suites or even AS lounge rejection issues until now when it will be canceled.
Last edited by euromannn; Jul 23, 2018 at 9:55 am
Jul 24, 2018, 12:31 am
#323
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
So what solution is there as PP office for 'US Complaints' BLOCK feedback?
PP pass is of marginal value at $400/yr annual fee and thus only worthwhile if with a bank card membership so the PP fee is waived.
"Alternative Lounge" seems like a nice idea but PP seems unable or unwilling to meet demand.
Sad part about PP is it won't admit when there are problems like with Minute Suites or even AS lounge rejection issues until now when it will be canceled.
PP pass is of marginal value at $400/yr annual fee and thus only worthwhile if with a bank card membership so the PP fee is waived.
"Alternative Lounge" seems like a nice idea but PP seems unable or unwilling to meet demand.
Sad part about PP is it won't admit when there are problems like with Minute Suites or even AS lounge rejection issues until now when it will be canceled.
You also seem very agitated about the program - do you mind me asking if you paid for it, or if it's from your credit card?
Jul 24, 2018, 12:49 am
#324
Join Date: Aug 2003
Location: Seattle, WA. USA
Programs: MR, AA, UA, DL, AVIS and growing
Posts: 1,172
I agree completely that PP is only worth it as a credit card perk and would never recommend someone sign up for it outright - for the $400/yr membership rate you quote, a passenger in the USA is better off picking a UA / AA / DL club in the USA (based on their most frequent travel spots) if they want a more complete and consistent lounge network. Even better, if I was still based in Philly, I'd be all over that Cent lounge. You may want to do the same, the current offer is 60,000 MR with $5000 spend, and the credits offset almost the entire AF.
You also seem very agitated about the program - do you mind me asking if you paid for it, or if it's from your credit card?
You also seem very agitated about the program - do you mind me asking if you paid for it, or if it's from your credit card?
PS- I don't like Philadelphia airport either but AA is a disaster flying to EU now with limited routing and award seats.
So I'm stuck on AA for award travel for a few more years.
Jul 24, 2018, 12:50 am
#325
Join Date: Aug 2003
Location: Seattle, WA. USA
Programs: MR, AA, UA, DL, AVIS and growing
Posts: 1,172
While Priority Pass has an office in Texas they are owned by an insurance company located in the United Kingdom. In any event, the Texas office does not respond to BBB complaints:
https://www.bbb.org/dallas/business-...no-tx-34000348
https://www.bbb.org/dallas/business-...no-tx-34000348
Jul 25, 2018, 7:18 pm
#326
Join Date: Dec 2016
Programs: UA P1K, MR Plat
Posts: 18
The reasons I've heard at the desk for no PP access in several lounges (e.g. DFW, IAH, IAD) is no capacity due to int'l passengers qualifying for access through an airline having priority, so not sure that making CSR PP eligibility more exclusive ($10k spend) would help a lot.
On a separate and somewhat related note, the Lounge at DFW has temporarily relocated to D15. It's small, but for the first time in 15+ tries I got in during peak hours, so maybe more evidence that the PP demand isn't driving limited access to some lounges? The only other time I've got in to that lounge was at 7 AM on a Sunday morning.
On a separate and somewhat related note, the Lounge at DFW has temporarily relocated to D15. It's small, but for the first time in 15+ tries I got in during peak hours, so maybe more evidence that the PP demand isn't driving limited access to some lounges? The only other time I've got in to that lounge was at 7 AM on a Sunday morning.
Last edited by NickSATX; Jul 26, 2018 at 4:46 am Reason: Found answer to a question
Jul 28, 2018, 1:24 pm
#327
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,073
While Priority Pass has an office in Texas they are owned by an insurance company located in the United Kingdom. In any event, the Texas office does not respond to BBB complaints:
https://www.bbb.org/dallas/business-...no-tx-34000348
https://www.bbb.org/dallas/business-...no-tx-34000348
Jul 31, 2018, 8:10 am
#328
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
PP is not cooperating to increase the 'alternative lounges" in cities where AS lounges deny access and the lousy Minute Suites in Philadelphia.
Best solution is write to Better Business Bureau (BBB) where PP is headquarter voicing complaints lack of service lounge options. PP is located in Plano, Texas. PP is insensitive to feedback and has LOST track of access to lounges and if if doesn't find your entry to have entered the lounge you complain about in their records it ignores corporate feedback.
PP should be trying to add more 'alternative lounge' restaurants but seems not interested to support the problems with access to AS & Minute Suites.
BBB- https://www.bbb.org/consumer-complai...-of-complaint/
Best solution is write to Better Business Bureau (BBB) where PP is headquarter voicing complaints lack of service lounge options. PP is located in Plano, Texas. PP is insensitive to feedback and has LOST track of access to lounges and if if doesn't find your entry to have entered the lounge you complain about in their records it ignores corporate feedback.
PP should be trying to add more 'alternative lounge' restaurants but seems not interested to support the problems with access to AS & Minute Suites.
BBB- https://www.bbb.org/consumer-complai...-of-complaint/
Your complaints seem to be that PP doesn't provide enough options at some airports, but the lounges and alternatives are all listed on the web site and easily searchable. Why did you join PP if you didn't like the selection of lounges? As far as I know prior to adding Minute Suites there was no PP lounge in PHL. PP cannot force a lounge or restaurant to join its network. They are providing the service as described. Now that may happen to be not what you wish it would be but that's irrelevant. I can understand why they've stopped responding to your complaints.
Jul 31, 2018, 4:55 pm
#329
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
This isn't unique to lounge access, it happens with a host of outsourced benefits. It won't change unless we hold the card issuer responsible.
Jul 31, 2018, 5:02 pm
#330
Join Date: Apr 2016
Location: DFW
Posts: 675
In the USA, Priority Pass memberships are bundled with a credit card. The card issuer provides a single paragraph touting the benefit in glowing terms, but if you are not satisfied the card issuer sends you to Priority Pass.
This isn't unique to lounge access, it happens with a host of outsourced benefits. It won't change unless we hold the card issuer responsible.
This isn't unique to lounge access, it happens with a host of outsourced benefits. It won't change unless we hold the card issuer responsible.