My bookings are disappearing....I am flying them and not replacing them with new ones.:(

Same boat, used to have to scroll down now only 3 left :(

Muan kan (or 'the same for me') I have only 4 sectors showing!!!

Hi Paul

Do you have a rough time-frame when the multi-city booking tool is to be updated so you can book seat only etc? Also, do the call centre have the capacity to do it if I ring them and using airpoints??

Your help is always appreciated.

Yes - mine have all disappeared in cyberspace! Paul looked into it for me: If you have made a booking through "House of Travel" (e.g. the $99 special Auckland - Queenstown return the other day), it all goes heywire. It's a known bug, but a fix is apparently still weeks away. Most annoying, especially as I do not have any hardcopies of my boarding passes. I usually use the Android app, but that, of course, does not sync anymore either. :td:

I have e-mailed the Premium team and was promised that IT would fix my account manually within two weeks. We'll see.

Don't you get the emailed itinerary/receipts?

Have booked online AKL/BNE return in March. Booked Works in Space+, 747 outwards, 777 return.

As usual, visit regularly to review seating and bookings in case anything better occurs. Today am unable to review seating on return flight. It tells me I cannot do this until I get to the airport.

Does anyone have any idea what may be happening? Am particularly interested in this leg as I may want to upgrade to WD and would need to know seating available before doing this.

Had this happen to me recently. Could be an equipment change. In the ultimate seating thread:

Hmm. When this has happened in the past the seat numbers have disappeared and then I noticed the equipment change and took it from there.

Is it possible it's an equipment change from 777-200 to 300??? But that's probably just an impossible dream! :)

Then I noticed your additional quotes. Thanks for that. Will just keep checking. I doubt it's a full flight unless there are a couple of footie teams booked.

Just booked 777 BNE/AKL in April and having the same problem. So must be a website issue.

Yes, sounds like it must be. Is Paul, or anyone else from NZ IT, around to comment, please?

Just a question: is there a reason why we can't book to San Diego or many other cities around the world using airnewzealand.co.nz? I'm not sure why you would want to push us to expedia or another online travel service. Just wondering.

Paul (I think) did address this a while back, said cities available were constantly under review and added when it was felt warranted.

So does that mean it would cost more to add cities than it does in the lost revenue from direct bookings? I'm not sure how much they lose when someone books through expedia as opposed to the Air NZ website.

Passport details
 

I have updated my passport details in my profile a number of times and for some reason it defaults back to details for a prevous passport. I have had at least two new ones since then!
Can it be fixed so the passport details stay as I enter them into my profile......