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-   Air New Zealand | Koru (https://www.flyertalk.com/forum/air-new-zealand-koru-440/)
-   -   Website Problems/Issues thread (https://www.flyertalk.com/forum/air-new-zealand-koru/1102535-website-problems-issues-thread.html)

Air NZ Online Aug 9, 2010 4:09 pm


Originally Posted by MrSydney (Post 14450733)
Hi Paul,

You might want to get your Airport Maps updated. The ones for SYD and LHR are outdated and might cause some confusion for passengers.

Would you mind giving me more detail on what is outdated and I can get the team to have a look at it.

Cheers
Paul

serfty Aug 9, 2010 4:35 pm

Not sure ...

There's this: http://www.airnewzealand.co.nz/asset...rt-map-syd.pdf

(From http://www.airnewzealand.co.nz/airpo...nd-connections)

and this: http://www.sydneyairport.com.au/SACL...DocumentID=883

(From http://www.sydneyairport.com.au/SACL/Terminal-Maps.html)

MrSydney Aug 9, 2010 4:49 pm


Originally Posted by Air NZ Online (Post 14450771)
Would you mind giving me more detail on what is outdated and I can get the team to have a look at it.

Cheers
Paul

The LHR map is still showing Terminal 2 which has been demolished.

Air NZ Online Aug 10, 2010 4:58 pm


Originally Posted by MrSydney (Post 14450977)
The LHR map is still showing Terminal 2 which has been demolished.

Thank for the additional information. I have asked one of the team to update the map.

Cheers

Paul

brenrox Aug 10, 2010 7:31 pm

Am trying to purchase SYD-CHC OW using airpoints. The fare (minus taxs etc) is showing as $97. Because I reside in NZ is it going to charge me at the AUD price ($AUD97) or NZ price ($NZD 120-130) via airpoints?

airwolf737 Aug 10, 2010 9:17 pm

Interesting Website - www.getmoreairpoints.co.nz

Air NZ Online Aug 10, 2010 9:45 pm


Originally Posted by brenrox (Post 14458666)
Am trying to purchase SYD-CHC OW using airpoints. The fare (minus taxs etc) is showing as $97. Because I reside in NZ is it going to charge me at the AUD price ($AUD97) or NZ price ($NZD 120-130) via airpoints?

Hi there

If you book on the New Zealand website using your APD, the fare is quoted in the flight table as AUD and then converted to NZD in the cost table.
So the amount you pay is APD 126 for the fare and the balance of $108.40 taxes on your credit card.

Cheers

Paul

airwolf737 Aug 11, 2010 2:25 pm

Interesting site at getmoreairpoints.co.nz

wijomas Aug 11, 2010 2:30 pm


Originally Posted by airwolf737 (Post 14463807)
Interesting site at getmoreairpoints.co.nz



I used to know someone, who knew someone, who worked at Air NZ. Here are their Airpoints cheats...
Lol - shouldn't that be:


I work at Air NZ. Here's a quick site I threw together for you.
:D

NZ_Flyer Aug 11, 2010 9:00 pm


Originally Posted by airwolf737 (Post 14463807)
Interesting site at getmoreairpoints.co.nz

Haha seems like a straight copy from a direct earn credit card brochure.

Air NZ Online Aug 12, 2010 5:39 pm


Originally Posted by nzlilibet (Post 14261863)
Hi Paul

Couple of questions re current online bookings.

1. My AKL/NAD booking offers a link to "View hotel/rental car details for this booking". But the link doesn't work. Doesn't really matter as I know my hotel details but wonder why it's there if there's no info. First time I've booked hotel in conjunction with airfare.

2. My AKL/RAR booking. Have tried to get quotes for rental cars without success. Have tried when logged on and also off. Tried a dummy booking for NAD and this did work. Why is RAR not available?

Thanks.

Hi there

I have just had an update on your car rental query for Rarotonga and it will be fixed in the next couple of days. Thanks for letting me know as it will help other customers who will have been having the same problem.

Cheers

Paul

Rebound Aug 12, 2010 6:12 pm

Hiya,

I am having problems with the Air NZ Newsletter online - as of JUNE i have not been able to read my personalised version - when i log into My Air NZ and click through it still does not log on - when i try to manually log on with my Airpoints # and email address it just says Login Failed.

Air NZ Online Aug 12, 2010 7:54 pm


Originally Posted by Rebound (Post 14471830)
Hiya,

I am having problems with the Air NZ Newsletter online - as of JUNE i have not been able to read my personalised version - when i log into My Air NZ and click through it still does not log on - when i try to manually log on with my Airpoints # and email address it just says Login Failed.

I will get the team to look into it and let you know what they find.

Cheers

Paul

Blackcloud Aug 12, 2010 7:58 pm


Originally Posted by Air NZ Online (Post 14472291)
I will get the team to look into it and let you know what they find.

Cheers

Paul

I too have had this problem, actually never been able to log onto it.
I have used the recommended settings etc but not successful.
Is there an online contact we can send these issues to?

everywhere Aug 13, 2010 5:46 pm


Originally Posted by NZ_Flyer (Post 14465914)
Haha seems like a straight copy from a direct earn credit card brochure.

This is just embarrassing. Paul, why are resources being allocated to this, rather than some of the more pressing issues identified in this thread?


domain_Name : getmoreairpoints.co.nz
Date First Registered : 2010-06-23T13:04:11+12:00
Date of Expiry : 2012-06-23T13:04:11+12:00
Date Last Modified : 2010-06-24T01:36:21+12:00

REGISTRAR
Name : Domainz Limited
Address : Private Bag 1810
City : Wellington
Country : NZ (NEW ZEALAND)
Phone : +64 4 473 4567
Fax : +64 4 473 4569
E-mail : [email protected]

REGISTRANT
Name : Air New Zealand Limited
Address : 185 Fanshawe Street
City : Auckland
Country : NZ (NEW ZEALAND)
Phone : +64 9 3362545
E-mail : [email protected]

ADMINISTRATIVE CONTACT
Name : Domain Administrator
Address : 185 Fanshawe Street
City : Auckland
Country : NZ (NEW ZEALAND)
Phone : +64 9 3362545
E-mail : [email protected]

TECHNICAL CONTACT
Name : Air New Zealand Limited
Address : 185 Fanshawe Street
City : Auckland
Country : NZ (NEW ZEALAND)
Phone : +64 9 3362545
E-mail : [email protected]

Name Server 1: ns1.airnz.co.nz
Name Server 2: ns2.airnz.co.nz


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