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-   -   Website Problems/Issues thread (https://www.flyertalk.com/forum/air-new-zealand-koru/1102535-website-problems-issues-thread.html)

Air NZ Online Nov 4, 2010 5:24 pm


Originally Posted by Shazzadude (Post 15033430)
It looks like they're doing some updates on the "How far can you go?" page. It shows flights to Canberra for $0 (sadly not true ;) ) and a flight to an unnamed destination above the Arctic circle for $102, but when you click on it you end up with an even less thrilling destination-Masterton.

You spotted our new destination!!! Thanks for letting me know.
I have got the IT guys looking into it now.

Cheers

Paul

lindsaygardiner Nov 7, 2010 2:59 am

I finally reached 910 status points for Gold on Tuesday (02 Nov '10) and when the points posted, myairnz showed that I had reached a new tier level (Gold) and my membership pack would be sent out soon. Next day 65 points from last year (03 Nov '09) expired, and myairnz was showing that I needed 55 points if earned today to reach Gold.

Called Air NZ contact centre to confirm that I had indeed hit Gold, and waiting to hear back from them.

Wonder if this happens often??

Blackcloud Nov 7, 2010 2:16 pm


Originally Posted by lindsaygardiner (Post 15090488)
I finally reached 910 status points for Gold on Tuesday (02 Nov '10) and when the points posted, myairnz showed that I had reached a new tier level (Gold) and my membership pack would be sent out soon. Next day 65 points from last year (03 Nov '09) expired, and myairnz was showing that I needed 55 points if earned today to reach Gold.

Called Air NZ contact centre to confirm that I had indeed hit Gold, and waiting to hear back from them.

Wonder if this happens often??

Slightly different but i have noticed that my flights from Thursday last week appeared on the activity detai but did not impact my status points balance. I do have flights from last November but they should not have rolled off yet. This is opposed to flights Monday last week that were 100% correct in how they credited.
I have flights today so I will monitor these.

lindsaygardiner Nov 8, 2010 4:36 pm

New look update for the grabaseat page. The "still cheap as" fares at the bottom today are:

WLG-NPE $201
CHC-BHE $246
AKL-WHK $308

NZ_Flyer Nov 8, 2010 4:48 pm

Did they confirm your Gold status?

wayoutwest Nov 8, 2010 4:49 pm

Maybe they making up for loss of fares on TT :)

lindsaygardiner Nov 8, 2010 5:19 pm


Originally Posted by NZ_Flyer (Post 15100795)
Did they confirm your Gold status?

Just got off the phone with someone who is going to make a few calls and get back to me in the next half hour (hopefully). Person I spoke with last week said the same and that they would email me within the next day, but that never happened.

wayoutwest Nov 8, 2010 11:36 pm


Originally Posted by lindsaygardiner (Post 15100727)
New look update for the grabaseat page. The "still cheap as" fares at the bottom today are:

WLG-NPE $201
CHC-BHE $246
AKL-WHK $308

Good to see a quick reaction to amend the grabaseats:D

ajnz Nov 9, 2010 1:01 am


Originally Posted by lindsaygardiner (Post 15090488)
I finally reached 910 status points for Gold on Tuesday (02 Nov '10) and when the points posted, myairnz showed that I had reached a new tier level (Gold) and my membership pack would be sent out soon. Next day 65 points from last year (03 Nov '09) expired, and myairnz was showing that I needed 55 points if earned today to reach Gold.

Called Air NZ contact centre to confirm that I had indeed hit Gold, and waiting to hear back from them.

Wonder if this happens often??

Happened to me when I first qualified for NZ*G in pretty much the exact same scenario (minus the Grabaseat fares). It fixed itself up in a few days.

lindsaygardiner Nov 9, 2010 3:07 am


Originally Posted by ajnz (Post 15103144)
Happened to me when I first qualified for NZ*G in pretty much the exact same scenario (minus the Grabaseat fares). It fixed itself up in a few days.

Sounds promising then! Person I spoke to today called me back to say that the person he needs to talk to about it wasn't working today, and he has had conflicting advice about the situation (no idea why?!). He will call me back tomorrow. Don't see why it's so difficult for them just to calculate how many points I earnt in the 12 month period I gave them. Want to get it sorted in the first half of November so that Gold will become effective from December. Otherwise it may get put off until January. Watch this space.

wayoutwest Nov 9, 2010 12:24 pm

Christchurch to Nelson $205 One Way
Christchurch to Hokitika $185 One Way
Wellington to Taupo $359 One Way

They are getting very expensive to fly anywhere - Still Cheap As

lindsaygardiner Nov 9, 2010 12:35 pm


Originally Posted by wayoutwest (Post 15106659)
Christchurch to Nelson $205 One Way
Christchurch to Hokitika $185 One Way
Wellington to Taupo $359 One Way

They are getting very expensive to fly anywhere - Still Cheap As

Seems they've got it the wrong way around, and showing the most expensive fares rather than the cheapest.

E.g. WLG-TUO is $359 on 21/11

lindsaygardiner Nov 9, 2010 12:39 pm

Also noticed this morning that all the grabaseat deals were showing as sold out. Then they changed to some sold out and others still with seats. And now all the routes have seats.

lindsaygardiner Nov 11, 2010 12:02 am


Originally Posted by ajnz (Post 15103144)
Happened to me when I first qualified for NZ*G in pretty much the exact same scenario (minus the Grabaseat fares). It fixed itself up in a few days.

Got a call back yesterday saying that I will be given Gold as of 15 December. myairnz is now showing I need 98 points to get to Gold, so will be interesting to see if I do actually get Gold as I was told, or if I will stay Silver and need to try and attain Gold as per myairnz. Luckily, I didn't make it to the phone in time so I have the guy's voicemail message saying I have actually made it to Gold.

ajnz Nov 11, 2010 3:43 am


Originally Posted by lindsaygardiner (Post 15118080)
Got a call back yesterday saying that I will be given Gold as of 15 December. myairnz is now showing I need 98 points to get to Gold, so will be interesting to see if I do actually get Gold as I was told, or if I will stay Silver and need to try and attain Gold as per myairnz. Luckily, I didn't make it to the phone in time so I have the guy's voicemail message saying I have actually made it to Gold.

It'll probably update around the 15th of November or so - IIRC they do sweeps twice a month (15th and 30th sticks in my head) to catch people's status changes -- and the date of 15 Dec aligns with the 30 day changeover period.


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