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-   -   Website Problems/Issues thread (https://www.flyertalk.com/forum/air-new-zealand-koru/1102535-website-problems-issues-thread.html)

Freeth Nov 29, 2010 12:26 pm


Originally Posted by ajnz (Post 15328592)

Just tried tonight and I see the missing points tool is completely different from a few days ago and it correctly found and posted the missing bucks, and showed the PNR/ticket number it came from.

This is a nice improvement - the old tool had never worked for me at all!

I'm currently trying to make a claim for my AKL-LAX-AKL flights last week. The new missing points tool is used if you click the link on the top tool bar, however if you click the link at the bottom of your activity page it reverts to the old missing points tool.

Both of these appear to be as useless as each other, even though the new tool supposedly accepted my claim yesterday, flights still havent posted?

Ironically all my domestic flights using UA, CO, & AA posted to my accounts within 48 hours. Not sure why partner airlines should credit to accounts faster than flights taken on NZ's own metal? :confused:

serfty Nov 29, 2010 12:35 pm


Originally Posted by ajnz (Post 15328550)
...

And at the same time, myAirNZ account activity has gone nuts: flights from 2009 and early 2010 are reposting today on 29NOV as zero status bucks/blank airbucks. Lots of weird dupes showing up...

Mine too, I had been seeing transactions from all over the place with lots of duplicates.

Now it appears to be fixed.

Air NZ Online Nov 29, 2010 7:35 pm


Originally Posted by Freeth (Post 15333472)
I'm currently trying to make a claim for my AKL-LAX-AKL flights last week. The new missing points tool is used if you click the link on the top tool bar, however if you click the link at the bottom of your activity page it reverts to the old missing points tool.

We’ve picked up that this link was missed when we made the new tool live, and will be rolling in a fix shortly.


Originally Posted by Freeth (Post 15333472)
Both of these appear to be as useless as each other, even though the new tool supposedly accepted my claim yesterday, flights still havent posted?

Ironically all my domestic flights using UA, CO, & AA posted to my accounts within 48 hours. Not sure why partner airlines should credit to accounts faster than flights taken on NZ's own metal? :confused

There shouldn’t be any reason for your partner flights to be credited to your account faster than Air New Zealand flights – could you let us know your booking reference and we’ll investigate further

Xiaotung Nov 29, 2010 7:40 pm


Originally Posted by ajnz (Post 15328592)
Hi Paul,

I took NZ8421 AKL-NPE a week ago and it has not posted -- I tried to do an online claim for this but NZ8421 didn't appear in the tool as a valid flight.

Just tried tonight and I see the missing points tool is completely different from a few days ago and it correctly found and posted the missing bucks, and showed the PNR/ticket number it came from.

This is a nice improvement - the old tool had never worked for me at all!

A good sign of improvement. I notice there is a claim status column after the claim but how do we go back and check the status?

wayoutwest Nov 29, 2010 8:01 pm

Used the new tool this morning for some TT flights and while it said accepted - nothing appeared (may happen over night).

On the other hand a flight I got off at 1715 last night was up and credited by 1930 - pretty good goin

ThatJohn Dec 4, 2010 2:55 pm


Originally Posted by ThatJohn (Post 15271300)
I'm trying to help out my folks, who are coming to NZ this January. The website insists on putting them in seats one behind the other rather than opposite (1A 2A or 1K 2K rather than 1A 1K and so on). Is this a known issue? Do I/they need to ring up?

Big thanks to Paul and the team for solving this issue! It's been working for a good few days and I have only one flight of four where the folks are not in 1A and 1K. So, thanks, folks. Hurrah for FT and the NZ website team.

--J

Air NZ Online Dec 6, 2010 3:31 pm


Originally Posted by ThatJohn (Post 15381581)
Big thanks to Paul and the team for solving this issue! It's been working for a good few days and I have only one flight of four where the folks are not in 1A and 1K. So, thanks, folks. Hurrah for FT and the NZ website team.

--J

Thanks for your comments John. We are continually making improvements to the website and booking engine and feedback from FT is certainly taken into account when we are prioritising what gets into each release.

Cheers

Paul

NZ_Flyer Dec 9, 2010 1:59 pm

For those using Google Chrome, when logging into myairnz directly from the homepage you now go straight to the full flash version of myairnz rather than the old non-flash version that had been coming up for a couple of months.

adl73x Dec 9, 2010 3:07 pm


Originally Posted by NZ_Flyer (Post 15415721)
For those using Google Chrome, when logging into myairnz directly from the homepage you now go straight to the full flash version of myairnz rather than the old non-flash version that had been coming up for a couple of months.

Woo hoo! As a Chrome user MyAirNZ is back!

I felt very special until I saw in my portlet:

"We hope you're enjoying the latest edition of Airpoints Magazine, but don't forget to check out your 0 exclusive offers before the end of the month."

Consider them checked.

Rebound Dec 9, 2010 3:15 pm

adl73x mine were showing two days ago in chrome but they were all useless holiday package offers or flybuys :/ i was hoping to see hotel offers or bonus AP$ :/

Also, the Airpoint Magazines seem to be coming out closer and closer to the end of the month now

skyglow1 Dec 9, 2010 4:40 pm


Originally Posted by NZ_Flyer (Post 15415721)
For those using Google Chrome, when logging into myairnz directly from the homepage you now go straight to the full flash version of myairnz rather than the old non-flash version that had been coming up for a couple of months.

Yay! Unfortunately I'm so used to typing "myair" and pressing enter now :)

Top of climb Dec 12, 2010 10:30 am

Has anyone else's upcoming flight bookings all disappeared from their myairnz page?

Kiwi Flyer Dec 12, 2010 10:33 am


Originally Posted by Top of climb (Post 15433164)
Has anyone else's upcoming flight bookings all disappeared from their myairnz page?

Not for me. All 17 bookings are displayed.

skyglow1 Dec 12, 2010 1:36 pm


Originally Posted by Top of climb (Post 15433164)
Has anyone else's upcoming flight bookings all disappeared from their myairnz page?

Still there on my page.

Top of climb Dec 12, 2010 2:30 pm


Originally Posted by Kiwi Flyer (Post 15433184)
Not for me. All 17 bookings are displayed.

Hmmm just me then. :(


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