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-   Air New Zealand | Koru (https://www.flyertalk.com/forum/air-new-zealand-koru-440/)
-   -   Website Problems/Issues thread (https://www.flyertalk.com/forum/air-new-zealand-koru/1102535-website-problems-issues-thread.html)

WellingtonFF Sep 14, 2011 4:43 am

What's wrong with the NZ web site
 
Can I have a real growl about the NZ web site - I hope it is not because of Telecom as the ISP. Tonight I tried three time to book WLG - MEL for Bag + works, and each time it either timed out, or I lost patience. After finally succeeding on the 4th try, I then tried to book seats, which I did, but on asking for confirmation I got a reply saying that it was not available.

This has happened to me before - what is going on?

I hope this is not NZ's retribution for a closet Oz fleeing NZ to go to the Melbourne AFL Grand Final, nor after becoming slightly addicted to Rugby after living in NZ for many years thinking again very quietly that the Wallabies are going to sneak up on the All Blacks and beat them yet again.

I am one of your strongest supporters as an airline, so please NZ reassure me that you don't descend to those levels, and try to fix the problem.

everywhere Oct 3, 2011 1:35 am

I am slightly surprised that there has been no comment here about the changes to the website:


Air NZ revamps website for easier deal spotting
Air New Zealand is making it easier than ever for customers to score cheap deals through enhancements to www.airnz.co.nz which went live this week.

Manager of global online sales, Kim Walbridge, says the changes make the site even more customer-friendly including subtle enhancements that will make it easier to find special offers and deals on everything from flights to campervan rentals.

More than a third of Air New Zealand’s revenue is generated by its global websites – each of which will be similarly refreshed in a phased program over the coming six weeks....
FlightCentric

FlyingFilmGuy Oct 3, 2011 2:03 am


Originally Posted by ntddevsys (Post 17210633)
I am slightly surprised that there has been no comment here about the changes to the website:

FlightCentric

I quite like the new design. Don't know that it's made it any easier to "score cheap deals", but it looks a lot cleaner and nicer.

brenrox Oct 3, 2011 2:13 am


Originally Posted by ntddevsys (Post 17210633)
I am slightly surprised that there has been no comment here about the changes to the website:

FlightCentric

Aesthetically I think it is a lot more basic and cheap, compared to the old version - I think the lack of pictures on the new version contributes to this. The search function, whilst is a lot quicker and easier, doesn't have the hotels, holidays etc. tabs anymore However, it seems to load quicker and the ease of finding information is a definite improvement.

WLGNZ Oct 9, 2011 10:18 pm

Today AirNZ have put up some specials to China and have a link to enter a contest.
Too bad the link does not work........

Rebound Oct 14, 2011 2:54 am

Booked a ticket to SYD in a couple of weeks, noticed the Business Class 48 sale (thanks to Emirates) was only $220 more however unable to upgrade for the fare difference through call centre because its not on their system - frustrating

WLGNZ Oct 20, 2011 3:28 pm

Here is todays error on the website.
Airpoints members will still be able to earn Airpoints Dollars™ on all Hertz and Thrifty bookings made before 1 November 2011 for rentals to be taken before 1 May 2011.
NZ must be going to introduce time travel to use the rental before May 2011 :)

Kiwi Flyer Oct 21, 2011 12:25 pm


Originally Posted by WLGNZ (Post 17308537)
Here is todays error on the website.
Airpoints members will still be able to earn Airpoints Dollars™ on all Hertz and Thrifty bookings made before 1 November 2011 for rentals to be taken before 1 May 2011.
NZ must be going to introduce time travel to use the rental before May 2011 :)

Aren't all Hertz & Thrifty vehicles DeLorean's?

WLGNZ Oct 29, 2011 11:58 am


Originally Posted by WLGNZ (Post 16312461)
Sorry to drag up this old chestnut again.
My passport details have reverted to information from one that expired in 2005....
Would love to know why this old information is stuck in my profile seemingly no matter how often I change it to up to date information. Anybody know of a good way to fix it?

And again....
I wonder why this information keeps on reverting? Anyone else having this problem?

UA-NYC Nov 2, 2011 6:52 am

I'm assuming this has been asked and answered many times before - any way to check out a NZ seatmap before purchasing a ticket? Can't find it on the site, KVS can't pull it. Thanks for any advice.

ExpertFlyer Voice Nov 2, 2011 10:41 am


Originally Posted by UA-NYC (Post 17377063)
I'm assuming this has been asked and answered many times before - any way to check out a NZ seatmap before purchasing a ticket? Can't find it on the site, KVS can't pull it. Thanks for any advice.

ExpertFlyer shows NZ seat maps and seat maps for 120 other airlines. Please let us know if we can be of any assistance.

MikeAKL Nov 5, 2011 10:26 pm


Originally Posted by UA-NYC (Post 17377063)
I'm assuming this has been asked and answered many times before - any way to check out a NZ seatmap before purchasing a ticket? Can't find it on the site, KVS can't pull it. Thanks for any advice.

http://www.airnewzealand.co.nz/seat-maps

goliath Nov 7, 2011 2:45 am


Originally Posted by MikeAKL (Post 17399398)

I think UA-NYC was not looking for generic seat maps, but for seat maps for specific flights (like "which seats are taken on NZ38 on 31DEC2011").

Expertflyer has always worked for me for NZ seat maps. ^

brenrox Nov 8, 2011 12:57 am

If I book two seperate flights, to be taken on the same day via the multi-city booking tool, do I get 2 lots of SC's? I want a morning ZQN-CHC flight and then late avo CHC-PMR, but am wondering if I will still get the two lots of SC's, given the are on the sameday and on the same e-ticket, but booked individually? hope that makes sense...

everywhere Nov 8, 2011 1:26 am


Originally Posted by brenrox (Post 17410914)
If I book two seperate flights, to be taken on the same day via the multi-city booking tool, do I get 2 lots of SC's? I want a morning ZQN-CHC flight and then late avo CHC-PMR, but am wondering if I will still get the two lots of SC's, given the are on the sameday and on the same e-ticket, but booked individually? hope that makes sense...

Same PNR, I think not.


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