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-   Air New Zealand | Koru (https://www.flyertalk.com/forum/air-new-zealand-koru-440/)
-   -   Website Problems/Issues thread (https://www.flyertalk.com/forum/air-new-zealand-koru/1102535-website-problems-issues-thread.html)

Thai-Kiwi Oct 3, 2010 6:15 pm

Can't make a seat allocation/request MEL-AKL 18 NOV NZ123
 
For reasons unexplained, I cannot make a seat allocation for my flight MEL-AKL NZ124 on 18 Nov. Call centre said they would put in a request, but I also note that ExpertFlyer is also unable to pull-down the current seatmap. Aircraft is B744. I successfully have seat 29C allocated for AKL-MEL on NZ 123 (same day return ;))

I wonder if this is a transition problem with the Seat/Seat+B/ etc fate structure TT?

brenrox Oct 3, 2010 6:24 pm


Originally Posted by Thai-Kiwi (Post 14880194)
For reasons unexplained, I cannot make a seat allocation for my flight MEL-AKL NZ124 on 18 Nov. Call centre said they would put in a request, but I also note that ExpertFlyer is also unable to pull-down the current seatmap. Aircraft is B744. I successfully have seat 29C allocated for AKL-MEL on NZ 123 (same day return ;))

I wonder if this is a transition problem with the Seat/Seat+B/ etc fate structure TT?

Did you book thru NZ's site or somewhere else...On occasions when I have booked on expedia, I havn't been able to select seats.

ExpertFlyer Voice Oct 3, 2010 7:57 pm


Originally Posted by Thai-Kiwi (Post 14880194)
For reasons unexplained, I cannot make a seat allocation for my flight MEL-AKL NZ124 on 18 Nov. Call centre said they would put in a request, but I also note that ExpertFlyer is also unable to pull-down the current seatmap. Aircraft is B744.

FYI the specific error message we get if we try to get the seat map on the GDS terminal is: "ADV SEATING NOT AVAILABLE" if that helps.

Thai-Kiwi Oct 3, 2010 9:29 pm


Originally Posted by brenrox (Post 14880225)
Did you book thru NZ's site or somewhere else...On occasions when I have booked on expedia, I havn't been able to select seats.

brenrox. Nope, booked on Air NZ's site. Hence the confusion!

ExpertFlyer Voice. Thanks! I suspect problem at Air NZ end....new fare structure/product being implemented.

serfty Oct 3, 2010 10:10 pm

wrong thread

Thai-Kiwi Oct 4, 2010 1:16 am

OK, problem seems to be resolved and I have access to the PE seating for my return as well.

Only PE 1 seat left, so I have snaffled that ;)

Upper Deck PE reserved for Works Deluxe pax, with 2 pax per 3-seat block and 1 pax per 2-seat block.

skyglow1 Oct 23, 2010 5:48 am

Is it just me or is logging into your airpoints account from the top right hand corner of the airnz.co.nz page take you to a completely different interface instead of myairnz now? Is this the non-flash version that people requested?

Thai-Kiwi Oct 23, 2010 9:38 pm


Originally Posted by skyglow1 (Post 14997917)
Is it just me or is logging into your airpoints account from the top right hand corner of the airnz.co.nz page take you to a completely different interface instead of myairnz now? Is this the non-flash version that people requested?

Must be you. Both methods sent me to the same (flash) place.

Kiwi Flyer Oct 23, 2010 11:22 pm


Originally Posted by skyglow1 (Post 14997917)
Is it just me or is logging into your airpoints account from the top right hand corner of the airnz.co.nz page take you to a completely different interface instead of myairnz now? Is this the non-flash version that people requested?

If you don't have flash installed, or have high security settings, then it reverts to a non-flash extremely limited version of the site.

skyglow1 Oct 24, 2010 12:11 am


Originally Posted by Kiwi Flyer (Post 15002017)
If you don't have flash installed, or have high security settings, then it reverts to a non-flash extremely limited version of the site.

I certainly have flashed still installed as I can see the myairnz.co.nz page fine. I'll just have to go that website directly now. I think this change coincided with Google Chrome's recent update to version 7 (I didn't alter any of the security settings). I don't have this problem in either Opera or IE8.

wijomas Oct 24, 2010 12:16 am

I use Chrome and see a non-flash version. Not the same limited non-flash version as usual though I don't think - still seems relatively functional.

NZ_Flyer Oct 24, 2010 4:59 pm


Originally Posted by wijomas (Post 15002107)
I use Chrome and see a non-flash version. Not the same limited non-flash version as usual though I don't think - still seems relatively functional.

Same and I'm using Chrome (some type of version 7). Flash seems to be working fine on Mozilla and IE though.

cavemanzk Oct 24, 2010 5:21 pm


Originally Posted by skyglow1 (Post 14997917)
Is it just me or is logging into your airpoints account from the top right hand corner of the airnz.co.nz page take you to a completely different interface instead of myairnz now? Is this the non-flash version that people requested?

I'm stilling get the flash one useing FireFox 3.6 for OSX10.6

Shazzadude Oct 28, 2010 6:12 pm

It looks like they're doing some updates on the "How far can you go?" page. It shows flights to Canberra for $0 (sadly not true ;) ) and a flight to an unnamed destination above the Arctic circle for $102, but when you click on it you end up with an even less thrilling destination-Masterton.

brenrox Oct 28, 2010 8:40 pm


Originally Posted by Shazzadude (Post 15033430)
It looks like they're doing some updates on the "How far can you go?" page. It shows flights to Canberra for $0 (sadly not true ;) ) and a flight to an unnamed destination above the Arctic circle for $102, but when you click on it you end up with a destination even less thrilling destination-Masterton.

Ha it looks quite funny, just runs straight off the page. Long time to be in a 1900D!


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