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-   -   Website Problems/Issues thread (https://www.flyertalk.com/forum/air-new-zealand-koru/1102535-website-problems-issues-thread.html)

NZ*Trout Jul 28, 2010 3:23 am


Originally Posted by brenrox (Post 14378181)
Well the NZ holiday multi-city engine wont let me book more than 3 days into the future.

Ahh sorry, misread the year there.

Wow, that really is boned! Safari/Firefox/Chrome on Mac all failed, as did Firefox/Chrome on XP. Only IE8 on XP 'worked'. By 'worked' I mean you could manually enter a date into any of the date fields, i.e. 20/aug/10. The pop-up calendar showed only July 2010 on every browser/OS I tried. The next-month arrow shows up momentarily but then disappears and I was unable to select anything from the calendar.

Lucky I don't get a chance to go on holiday much. :D

brenrox Jul 28, 2010 3:26 am


Originally Posted by NZ*Trout (Post 14378246)
Ahh sorry, misread the year there.

Wow, that really is boned! Safari/Firefox/Chrome on Mac all failed, as did Firefox/Chrome on XP. Only IE8 on XP 'worked'. By 'worked' I mean you could manually enter a date into any of the date fields, i.e. 20/aug/10. The pop-up calendar showed only July 2010 on every browser/OS I tried. The next-month arrow shows up momentarily but then disappears and I was unable to select anything from the calendar.

Lucky I don't get a chance to go on holiday much. :D

Yes it has been like this for several months now. and when august rolls round, you will only be able to book to the end of that month. I remember being able to type the date in manually, but i was still unable to get a desired result...

Kiwi Flyer Jul 28, 2010 5:43 pm

brenrox - this may sound stupid but have you checked what date your computer clock is set too? Is it the right date?

NZ*Trout Jul 28, 2010 7:02 pm


Originally Posted by Kiwi Flyer (Post 14382856)
brenrox - this may sound stupid but have you checked what date your computer clock is set too? Is it the right date?

My computer clock is up to date (Mac with the standard NTP goodness) and I was seeing the exact same symptoms.

Air NZ Online Jul 28, 2010 9:43 pm


Originally Posted by brenrox (Post 14377777)
Just wondering if this has been adressed? I am wanting to book a multi-stop holiday in samoa so I can visit both Islands, but your multi-stop function wont let me select a date later than july 2010?? It has been like this for sometime, and it isnt just my computer I have had problems with. Thanks

Hi there

Thanks for making me aware of this. Having had a look at it now, its the visual calendar that is broken and doesnt allow you to scroll to a month in the future. You can manually enter a future date upto 350 days, so can book ahead. I will get the IT team onto it and see if we can get the calendar fixed.

Thanks again

Paul

brenrox Jul 29, 2010 1:18 am


Originally Posted by Air NZ Online (Post 14383874)
Hi there

Thanks for making me aware of this. Having had a look at it now, its the visual calendar that is broken and doesnt allow you to scroll to a month in the future. You can manually enter a future date upto 350 days, so can book ahead. I will get the IT team onto it and see if we can get the calendar fixed.

Thanks again

Paul

Thanks alot for this - will try after

wayoutwest Aug 1, 2010 5:46 pm

Holiday site is still not (IMHO) getting it right when it comes to buying a package - no not from the provinces but from AKL. At least it is letting you get out to Easter next year - cos that is what I am looking at.
Why is it cheaper to book separate components rather than a package?
I think everyone has had enough time to sort this out:(

NZ_Flyer Aug 1, 2010 6:57 pm


Originally Posted by wayoutwest (Post 14404267)
Holiday site is still not (IMHO) getting it right when it comes to buying a package - no not from the provinces but from AKL. At least it is letting you get out to Easter next year - cos that is what I am looking at.
Why is it cheaper to book separate components rather than a package?
I think everyone has had enough time to sort this out:(

I just priced a flight and hotel on both a package and separately. It was cheaper on a package.

wayoutwest Aug 1, 2010 7:40 pm

Try AKL to LAX 21/4 rtn 24/4, using cheapest hotel

Even worse is the flights do not earn AP$,(booking class S according to holiday site) whereas the current specials do?

MrSydney Aug 7, 2010 3:38 pm

Hi Paul,

You might want to get the on line timetable updated as its showing 773 AKL LAX AKL, when in fact they wil be operated by 744.

Cheers

brenrox Aug 7, 2010 4:08 pm


Originally Posted by MrSydney (Post 14440058)
Hi Paul,

You might want to get the on line timetable updated as its showing 773 AKL LAX AKL, when in fact they wil be operated by 744.

Cheers

I remember asking a question to him re booking engine and timetable not matching up and he said it generally takes a few days to happen

nzlilibet Aug 7, 2010 8:15 pm

DFS is no longer an airpoints partner since 31 July. Yet they are still listed as a partner on the NZ website. A small point, but would it not be better to delete them?

Air NZ Online Aug 8, 2010 8:31 pm


Originally Posted by nzlilibet (Post 14440799)
DFS is no longer an airpoints partner since 31 July. Yet they are still listed as a partner on the NZ website. A small point, but would it not be better to delete them?

Cheers Nzlilibet for pointing that one out. I will get it updated ASAP.

Paul

Air NZ Online Aug 8, 2010 8:35 pm


Originally Posted by MrSydney (Post 14440058)
Hi Paul,

You might want to get the on line timetable updated as its showing 773 AKL LAX AKL, when in fact they wil be operated by 744.

Cheers


Originally Posted by brenrox (Post 14440164)
I remember asking a question to him re booking engine and timetable not matching up and he said it generally takes a few days to happen

Brenrox is correct. It will be updated soon as it is not as dynamic as the booking engine.

Thanks for pointing it out though.

Paul

MrSydney Aug 9, 2010 4:02 pm

Hi Paul,

You might want to get your Airport Maps updated. The ones for SYD and LHR are outdated and might cause some confusion for passengers.


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