Successful/unsuccessful oneup bids
Jun 11, 2019, 3:20 am
#1308
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,131
Is this even allowed? I'd be fuming especially finding out just before getting on the flight! What are your rights or the policies around this?
@damsel
@damsel
Jun 12, 2019, 4:53 pm
#1309
Join Date: Jan 2007
Location: Auckland NZ
Programs: NZ Gold Elite, AS, AC, QF
Posts: 749
NZ24 YVRAKL
Y to PE
$400 with no uplift
Got the "might still happen 7-9 hours prior to departure email. Only rejected after departure. There were 5 empty seats in PE. Not helping my marriage NZ (my RU cleared 5 hours before departure)
Y to PE
$400 with no uplift
Got the "might still happen 7-9 hours prior to departure email. Only rejected after departure. There were 5 empty seats in PE. Not helping my marriage NZ (my RU cleared 5 hours before departure)
Jun 12, 2019, 6:59 pm
#1311
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,214
Yes, it seems so - and not an unreasonable approach in my view.
They will need to strike a balance between attempting to sell seats right up to the last minute against allowing successful OneUp bids to undermine selling seats via regular channels (ie not by upgrades). In some cases OneUps can be successful from a very low fare base, and they'd surely want to protect against this becoming more common. So it seems reasonable to go flying with some empty seats rather than accepting 'any' OneUp bid (or other upgrade means).
They will need to strike a balance between attempting to sell seats right up to the last minute against allowing successful OneUp bids to undermine selling seats via regular channels (ie not by upgrades). In some cases OneUps can be successful from a very low fare base, and they'd surely want to protect against this becoming more common. So it seems reasonable to go flying with some empty seats rather than accepting 'any' OneUp bid (or other upgrade means).
Jun 12, 2019, 7:16 pm
#1312
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,131
Yes, it seems so - and not an unreasonable approach in my view.
They will need to strike a balance between attempting to sell seats right up to the last minute against allowing successful OneUp bids to undermine selling seats via regular channels (ie not by upgrades). In some cases OneUps can be successful from a very low fare base, and they'd surely want to protect against this becoming more common. So it seems reasonable to go flying with some empty seats rather than accepting 'any' OneUp bid (or other upgrade means).
They will need to strike a balance between attempting to sell seats right up to the last minute against allowing successful OneUp bids to undermine selling seats via regular channels (ie not by upgrades). In some cases OneUps can be successful from a very low fare base, and they'd surely want to protect against this becoming more common. So it seems reasonable to go flying with some empty seats rather than accepting 'any' OneUp bid (or other upgrade means).
There could be any number of reasons why seats still remain empty including pax not making the flight or upgrades to BP.
Jun 13, 2019, 3:11 am
#1313
Join Date: Jan 2007
Location: Auckland NZ
Programs: NZ Gold Elite, AS, AC, QF
Posts: 749
It's still lazy on NZ's part. Someone who is already a revenue passenger offering you many more extra $ than any meal services might cost in PE. Instead, NZ is once again being penny-wise and loyalty foolish. Took my last trip to Europe on SQ. AC will be offering seasonal service to YVR.
Monopoly mentality in an increasingly competitive international market is dumb.
Monopoly mentality in an increasingly competitive international market is dumb.
It's not really any different to Gotta Go fares - Air NZ will only sell these if there are 3 seats available (to Elite's) or 5 seats available (to everybody else) at T-90
There could be any number of reasons why seats still remain empty including pax not making the flight or upgrades to BP.
There could be any number of reasons why seats still remain empty including pax not making the flight or upgrades to BP.
Jun 13, 2019, 4:33 pm
#1314
Join Date: Jan 2016
Posts: 2,646
It's still lazy on NZ's part. Someone who is already a revenue passenger offering you many more extra $ than any meal services might cost in PE. Instead, NZ is once again being penny-wise and loyalty foolish. Took my last trip to Europe on SQ. AC will be offering seasonal service to YVR.
Monopoly mentality in an increasingly competitive international market is dumb.
Monopoly mentality in an increasingly competitive international market is dumb.
The empty seats may be missed connections, no shows, etc
Jun 16, 2019, 12:38 am
#1315
Join Date: Jan 2007
Location: Auckland NZ
Programs: NZ Gold Elite, AS, AC, QF
Posts: 749
Am using the imprecise dummy booking/ seat chart check method.
t-48 7 seats available
t-24 up to 9 seats available
My RU cleared t-5 hours
At check-in offered the upgrade at $1500 surcharge
5 empty seats in PE at departure
Partner's bid rejected after take-off.
t-48 7 seats available
t-24 up to 9 seats available
My RU cleared t-5 hours
At check-in offered the upgrade at $1500 surcharge
5 empty seats in PE at departure
Partner's bid rejected after take-off.
Jun 16, 2019, 8:05 am
#1316
Join Date: May 2003
Location: Sun Peaks, Taupo.
Programs: NZ Elite, AC SE100K, Westjet Teal, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 6,136
Yes, it seems so - and not an unreasonable approach in my view.
They will need to strike a balance between attempting to sell seats right up to the last minute against allowing successful OneUp bids to undermine selling seats via regular channels (ie not by upgrades). In some cases OneUps can be successful from a very low fare base, and they'd surely want to protect against this becoming more common. So it seems reasonable to go flying with some empty seats rather than accepting 'any' OneUp bid (or other upgrade means).
They will need to strike a balance between attempting to sell seats right up to the last minute against allowing successful OneUp bids to undermine selling seats via regular channels (ie not by upgrades). In some cases OneUps can be successful from a very low fare base, and they'd surely want to protect against this becoming more common. So it seems reasonable to go flying with some empty seats rather than accepting 'any' OneUp bid (or other upgrade means).
NZ would have received an additional $400 in revenue for zero incremental cost as meals are already in the works by that time.
Passenger would have experienced PE, possibly told their friends and family and/or decided it was the only way to fly and booked it themselves going forward.
NZ creates badwill when they advertise and promote a product, invite you to bid on it, accept your bid, then reject it when it is still available. What message does that send?
If $400 is too low of a bid for that flight based on the fare paid, then the minimum bid amount should be set higher to the lowest acceptable amount.
.
Jun 17, 2019, 3:59 am
#1317
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,214
The other side of that is.
NZ would have received an additional $400 in revenue for zero incremental cost as meals are already in the works by that time.
Passenger would have experienced PE, possibly told their friends and family and/or decided it was the only way to fly and booked it themselves going forward.
NZ creates badwill when they advertise and promote a product, invite you to bid on it, accept your bid, then reject it when it is still available. What message does that send?
If $400 is too low of a bid for that flight based on the fare paid, then the minimum bid amount should be set higher to the lowest acceptable amount.
.
NZ would have received an additional $400 in revenue for zero incremental cost as meals are already in the works by that time.
Passenger would have experienced PE, possibly told their friends and family and/or decided it was the only way to fly and booked it themselves going forward.
NZ creates badwill when they advertise and promote a product, invite you to bid on it, accept your bid, then reject it when it is still available. What message does that send?
If $400 is too low of a bid for that flight based on the fare paid, then the minimum bid amount should be set higher to the lowest acceptable amount.
.
And in the case commented on, the bid wasn't 'accepted' and then 'rejected', rather the bid was offered by the pax into the OneUp system, which simply wasn't accepted by Air NZ in the end - happens all the time. No money changed hands either.
Last edited by Thai-Kiwi; Jun 17, 2019 at 4:04 am
Jun 17, 2019, 5:35 pm
#1318
Join Date: Nov 2012
Location: Auckland NZ
Programs: NZ*E
Posts: 106
Actually this the most important factor. If seats were available, and a quote was accepted, most people would have a bad feeling about the airline if it didn't make an upgrade available. I believe that AirNZ has shot itself in the foot if this is the case.
Jun 17, 2019, 7:14 pm
#1319
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,131
No bid was accepted/cleared though. I don't see what the issue is.
Jun 17, 2019, 9:04 pm
#1320
Join Date: Nov 2007
Location: BLQ / TRG
Programs: NZ*E, UA*1K, QF Plat
Posts: 1,071
Very easily, AirNZ may have issued boarding passes for the empty seats, for people who missed the flight.
They would not allow those seats to be re-issued to any one else as the connecting passengers may still make the flight until the door is closed.
Travelling from regional NZ, I can assure you this happens.
They would not allow those seats to be re-issued to any one else as the connecting passengers may still make the flight until the door is closed.
Travelling from regional NZ, I can assure you this happens.
Last edited by WLGNZ; Jun 17, 2019 at 10:35 pm