Apr 14, 2020, 2:13 pm
Last edit by: Gajan
URL to information: https://www.flyingblue.nl/en/news/coronavirus-updates
Update 16/4/20
Update 15/4/20
From the Q&A that will be shared later today:
2. Will I keep my current level in my next qualification period?
In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you don’t reach the XP objective. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
3. When will I see this XP measure in my online account?
Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, you’ll find either ‘XP offered by Flying Blue’ with the number of XP that are credited to reach the XP objective, or ‘Counter offset’ with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.
4. I want to upgrade to a higher level. Will I also be compensated?
Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.
5. Will I keep my current XP balance in my next qualification period?
We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
6. What will happen to my years counting towards Platinum for life?
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:
· You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
· You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
Update 16/4/20
At this stage measurements which have been taken are for status maintain only. We are well aware that customers can also be impacted by less chance for an upgrade and/or reduced opportunities to carry over XP to the next year. We are constantly monitoring the evolution of the situation and are adjusting our policies accordingly. Should there be additional measures to compensate those impacts too, we will let our Flying Blue members know as soon as possible.
In challenging times like today, travelling has become more difficult due to reasons beyond your control. In these trying times, we want to remove any uncertainty you may have about your Flying Blue Elite level.
We have put the following actions in place:
- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
- We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.
We have put the following actions in place:
- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
- We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.
2. Will I keep my current level in my next qualification period?
In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you don’t reach the XP objective. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
3. When will I see this XP measure in my online account?
Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, you’ll find either ‘XP offered by Flying Blue’ with the number of XP that are credited to reach the XP objective, or ‘Counter offset’ with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.
4. I want to upgrade to a higher level. Will I also be compensated?
Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.
5. Will I keep my current XP balance in my next qualification period?
We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
6. What will happen to my years counting towards Platinum for life?
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:
· You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
· You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
COVID-19: status extensions confirmed
Apr 14, 2020, 3:39 pm
#107
Join Date: Feb 2012
Programs: Flying Blue Platinum, Le ClubAccor Gold
Posts: 776
I don't see such wording from the English version online but if that was confirmed, I would be very gutted.
I'm currently aiming for the lifetime platinum status and my plan was to make sure that I accumulate a big enough rollover to ride through any period with less flying.
Seems a bit unfair that those who have flown the most in the last few years and/or will fly a lot when things resume, will not receive any help while those who have flown the less and/or will not help for the recovery are getting helped.
I'm currently aiming for the lifetime platinum status and my plan was to make sure that I accumulate a big enough rollover to ride through any period with less flying.
Seems a bit unfair that those who have flown the most in the last few years and/or will fly a lot when things resume, will not receive any help while those who have flown the less and/or will not help for the recovery are getting helped.
And by the way, I share your concern. If I make all my flights during the summer, i would end up around 450xp and if not at 100xp.
Apr 14, 2020, 3:45 pm
#108
Join Date: Feb 2014
Location: OTP
Programs: AF/KL platinum, Turkish gold, QR gold
Posts: 1,572
I don't understand those complaining here such a move to extend all statuses would be 'unfair' to those who already passed or are close to the threshold. It's not a competition of you vs. the others! What matters is your individual status. I couldn't give a damn *how* it is extended. Nor do I care that someone who might otherwise not have extended their status gets a pass. What counts is that my status is in the end extended for me into the following year.
We live in unprecedented times and there are unfortunately no easy options for a massive program like FB to deal with such a big issue on an individual basis. Extending each and every status by a certain time is the only workable - and in my opinion right - decision.
Now the only interesting question is how FB will deal with counting it (or not) towards lifetime plat.
We live in unprecedented times and there are unfortunately no easy options for a massive program like FB to deal with such a big issue on an individual basis. Extending each and every status by a certain time is the only workable - and in my opinion right - decision.
Now the only interesting question is how FB will deal with counting it (or not) towards lifetime plat.
Apr 14, 2020, 3:54 pm
#109
Join Date: Mar 2017
Programs: FB Ultimate, Accor Diamond, HH Diamond, BW Diamond,Avis President, Hertz President Club
Posts: 137
I'm a little confused. I got ULTI on 1st April. Are they going to grant an extension of the ULTI status or reduction on the UXP to keep it considering that we won't be able to fly on April/May or maybe June (let's say) and not enjoying the benefits of the ULTI status? Any measures for ULTIs?
Thanks,
Alex
Thanks,
Alex
Apr 14, 2020, 3:56 pm
#110
Join Date: Feb 2012
Programs: Flying Blue Platinum, Le ClubAccor Gold
Posts: 776
The way i think it will be done.
Last edited by canadavid; Apr 14, 2020 at 4:01 pm
Apr 14, 2020, 4:02 pm
#111
Join Date: Apr 2016
Location: UK/FR
Programs: FlyingBlue Platinum, Hertz PC
Posts: 886
Apr 14, 2020, 4:12 pm
#112
Join Date: Feb 2008
Programs: Flying Blue Platinum / Marriott Gold / Hilton Gold / IHG Platinum ... A former AA Platinum
Posts: 106
I absolutely think that suspending the status race for a year is fair to all -- whether you flew a lot or didn't. But if you say it's all the same, then for these flyers who did in fact fly and contribute to AF's bottom line, AF isn't recognizing _them_
It's the difference between having a socialist capitalist society (everyone has access to certain basic services, but extra economic contribution uniquely benefits you) versus communism, where regardless of anyone's effort (or lack thereof) all get the very same.
To be clear, I'm pro-a strong welfare state and that a minimum access to socially meaningful services (health education) shoudl be given to all including to those who contribute nothing, whether they cannot or just are in fact incredibly lazy (too bad, still important to give all access to these things) -- but I do think somebody who goes the extra mile (ha! see what I did here?) should see a personal reward and distinction for this.
Apr 14, 2020, 4:13 pm
#113
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,928
. That's something at least to think of. Let's see what will happen.
Apr 14, 2020, 9:17 pm
#115
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 299
I don't understand those complaining here such a move to extend all statuses would be 'unfair' to those who already passed or are close to the threshold. It's not a competition of you vs. the others! What matters is your individual status. I couldn't give a damn *how* it is extended. Nor do I care that someone who might otherwise not have extended their status gets a pass. What counts is that my status is in the end extended for me into the following
In order to pass the exam, you need to score with an average grade of 10/20. Also, statistically, you want to have around 80% of the student population to pass the exam, even if it means "post-adjusting" the results by the Jury.
Assume now that the exam that year was very very very difficult, and as a result, you have a gaussian (bell curve) of the grade distribution very much dragged to lower end, with only 40% of the sample scoring 10 or higher in order to pass. What are you going to do?
You will likely apply a parallel shift of the grades in order to bring the bell curve upward until you have those 80% passing. This means, in effect, applying the same bonus, or increment, to everyone equally.
The analogy here is therefore straightforward: you want those whom you deemed as "must pass" (in order to get your final 80%) to pass no matter what: the equivalent here are the FB members with Elite status that are deemed to absolutely need to get their status extended.
What about the students who, either because they were smarter/worked harder (not judging here) that initially ended up with good scores? They got the bonus too so that not only they passed, but with their improved grade, they will get the mention ("summa cum laude" – "Mention Très Bien" in French).
In this analogy applied to FB, applying a bonus XP or reducing (or, removing) the thresholds for the year (resulting in more rollover XPs for next year) are strictly equivalent, but the idea is that everyone should benefit from the adjustment.
In your example, don't get me wrong, I am more than happy to see all my fellow FB Elites get their status extended: it does not take away anything from me.
But if you give some benefits to others, I should also benefit from it as well. If you are giving away the benefits to some and not others, everyone will indeed have status, but regardless of the individual achievements. You are basically a proponent of "Equal Results" while I am a proponent of "Equal Opportunities". I want to give everyone the same opportunities to achieve a certain result, while you want to have the same results for everybody.
Once again, I hope Gajan will be able to clarify all this with AF-KLM/Flying Blue.
Cheers,
vinnyc
Apr 14, 2020, 11:59 pm
#116
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,711
It seems unclear if they will still deduct the XP if you reach the threshold. I was planning to keep building up a rollover of XPs this year while now I will probably roll over very few XPs and have the 300XP I've accumulated in the last few years reduced to 0.
Delta announced that any qualifying miles earned would be rolled over for the next qualification period.
Delta announced that any qualifying miles earned would be rolled over for the next qualification period.
Apr 15, 2020, 12:23 am
#117
Join Date: Feb 2014
Location: OTP
Programs: AF/KL platinum, Turkish gold, QR gold
Posts: 1,572
Apr 15, 2020, 12:26 am
#118
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,711
Platinum for life - qualification year
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:
- You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
- You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
- You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
- You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
Apr 15, 2020, 1:32 am
#120
Join Date: Apr 2016
Location: UK/FR
Programs: FlyingBlue Platinum, Hertz PC
Posts: 886