COVID-19: status extensions confirmed

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Old Jun 25, 20, 5:35 pm   -   Wikipost
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Last edit by: Gajan
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URL to information: https://www.flyingblue.nl/en/news/coronavirus-updates

Update 16/4/20

At this stage measurements which have been taken are for status maintain only. We are well aware that customers can also be impacted by less chance for an upgrade and/or reduced opportunities to carry over XP to the next year. We are constantly monitoring the evolution of the situation and are adjusting our policies accordingly. Should there be additional measures to compensate those impacts too, we will let our Flying Blue members know as soon as possible.
Update 15/4/20

In challenging times like today, travelling has become more difficult due to reasons beyond your control. In these trying times, we want to remove any uncertainty you may have about your Flying Blue Elite level.

We have put the following actions in place:

- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
- We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.
From the Q&A that will be shared later today:


2. Will I keep my current level in my next qualification period?
In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you don’t reach the XP objective. Some examples:

A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.

A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.

A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.

3. When will I see this XP measure in my online account?
Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, you’ll find either ‘XP offered by Flying Blue’ with the number of XP that are credited to reach the XP objective, or ‘Counter offset’ with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.

4. I want to upgrade to a higher level. Will I also be compensated?
Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.

5. Will I keep my current XP balance in my next qualification period?
We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:

A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.

A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.

A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.

6. What will happen to my years counting towards Platinum for life?
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:

· You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
· You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
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Old Feb 28, 20, 12:44 am
  #1  
Original Poster
 
Join Date: Apr 2019
Programs: Flying Blue Platinum
Posts: 9
COVID-19: status extensions confirmed

Good morning everyone,
My trips to asia have been cancelled by my company due to covid 19 and so, it would be very unlikely that I requalify for Platinum during the required period. A lot of my XP come for my long haul travels to Asia... Do you think FB would consider extending the qualification period ? Maybe if I send them my flying patterns from last year ?
Has this ever been asked ? or happened in the past ?
Thank you !

Last edited by Gajan; Mar 4, 20 at 12:22 am Reason: Edit title
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Old Feb 28, 20, 12:51 am
  #2  
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Ask again at the end of your qualifying year.
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Old Feb 28, 20, 7:52 am
  #3  
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The situation will get worse before it gets better and a lot of FB members will be affected. But that is not a major current priority for AF who is facing, like many other airlines, serious loss of pax and therefore money. I assume that they will deal with it in due time. In the meanwhile ask when your year ends, but they might not be immediately reactive.
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Old Feb 28, 20, 10:35 am
  #4  
 
Join Date: Mar 2018
Programs: SkyMiles 2018 PM, 2019 PM, 2020 PM
Posts: 298
I had issues with booking flights due to the government shutdown, which caused me to drop from PM to GM.

About 3 months later they introduced the "reclaim my status" and I used that. So you may want to keep in mind that there is another option (unless you've already used it).

But, as for your initial question, I don't expect there to me more sensitivity about the current event than there was about the govt. shutdown.

That said, I hope that things do not go sideways, I've made a plan for earning DM this year, and it would be hard to make if any of my flights to Asia do not end up working out.
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Old Mar 3, 20, 7:29 am
  #5  
 
Join Date: Apr 2019
Programs: Flying Blue Gold, IHG Spire Elite
Posts: 20
Status extension due to COVID-19

My US-based company has prohibited all international travel for the foreseeable future (likely the next 90 days). I had to cancel a very lucrative trip to Europe that would have easily reconfirmed Gold for the next year -- I have until May 31. I asked Flying Blue for an extension that was not granted, and I quote:

"It is enough time in which you can take flights to areas not affected by restrictions and with eligibles Partners.

The CV-19 situation is not a valid reason now for such exception."

I understand their rationale, and it's still a bit early to make arguments for exceptions, but I wonder what other folks in this forum think. Are other people affected like me? Do we think FB may change its mind once the impact of COVID-19 on travel becomes more quantifiable? Personally, the difference between Silver and Gold is enough that I'm inclined to "fight" a bit more for this. It really is a bummer that I have to lose status for circumstances way beyond my control when I had made all the necessary bookings and was on a perfect track.
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Old Mar 3, 20, 8:01 am
  #6  
Moderator: Flying Blue (Air France & KLM)
 
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Location: Rotterdam, NL
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I’d say that this may be something that has not yet been decided, but may be decided in the (near) future. On the whole, (air) travel is down so it may be that their position may change.
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Old Mar 3, 20, 11:39 am
  #7  
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Having been through several crisis like this over the years, AF/KL will probably do one (or several) of the following based on duration:

1) Drop requirements overall for status. I remember after the Gulf War (I think) they dropped status requirements by about 30%.
2) If it goes on for a long time (I believe SARS time) KLM just renewed everyone for an additional year.
3) They may choose to do either of the above solely for an effected region, such as Asia based members for example.
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Old Mar 3, 20, 12:27 pm
  #8  
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I am sure that FB will, in due course, be in touch with its status members.

I think it's far more likely they would make some kind of general exemption/extension, rather than handling (hundreds of) thousands of queries on an individual basis.
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Old Mar 3, 20, 1:05 pm
  #9  
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This is what KLM sent out at the end of 2003, now keep in mind that SARS was in the early part of the year, hitting its peak in MAR-MAY, and the following was sent in early December 2003:

"New year. Great news!

December 31 is an important date for the FD program and its members: all Miles and flight balances are then reviewed and the membership level for all members is determined for the coming year.

In the realization that this past year external factors such as SARS, the war in Iraq and the overall economic situation have impacted travel of many FD members, KLM’s Executive Vice President Commercial Paul Gregorowitsch sent a letter in April to members stating that we would maintain the utmost flexibility on reviewal of the FD membership levels at the end of the year.

And that is exactly what we will do! We are very happy to announce that:

All Platinum Elite members will stay at their current level for the next program year (regardless of the number of registered flights);

Gold and Silver Elite members will stay at their current level for the next program year provided they have made at least one boarding in 2003.

Please note that as part of the program conditions, all Level Miles and flight balances will be brought back to zero on completion of the annual level check.

All Elite members will be sent their new 2004 FD card by post by the end of February. Your old Elite card remains valid till that time."

Last edited by hfly; Mar 3, 20 at 1:20 pm Reason: Wrong year
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Old Mar 3, 20, 1:19 pm
  #10  
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At the beginning of the last quarter of 2009, in order to help out those effected by the financial crisis, they sent these out:

"
Flying Blue wants to welcome you as a Platinum member in 2010. So here, just for you, is a special boost to make it easier for you to Fly up to Platinum.


If the amount of your Level Miles is at least 60000 Level Miles on
31 December 2009, you will then be upgraded to Platinum status in 2010! (Instead of 70000 normally required by the programme).

All you have to do is fly* with AIR FRANCE, KLM or any SkyTeam partner airline until the end of December.

As soon as you reach the number of Level Miles required, you will then
be upgraded to Platinum, and enjoy all the benefits and exclusive services it gives you."

"Flying Blue wants to help you to stay a Gold member in 2010. So here, just for you, is a special boost to make it easier.
Stay a Gold member

If the amount of your Level Miles is at least 30000 Level Miles on
31 December 2009, you remain Gold in 2010!
(Instead of 40000 normally required by the programme).

All you have to do is fly* with AIR FRANCE, KLM or any SkyTeam partner airline until the end of December.

As soon as you reach the number of Level Miles required, you will then maintain your Gold level, as well as all the benefits and exclusive services it gives you.

So get flying now!"
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Old Mar 3, 20, 1:25 pm
  #11  
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At the end of 2010, they essentially did the same thing again:

"Given the effects of the crisis, it appears that the number of Elite and Elite Plus is highly to reduce year-end. AIR FRANCE KLM is launching two campaigns, in order to maintain current levels of membership and create short term sales this holiday season:
- Miles doubled
- Lower thresholds

Target
Most Flying Blue members targeted World (France included), regardless of the level , with an amount of Status Miles equal or above 10,000 Miles, recorded in the account at 11 October 2010 and the validity of the card is March 31, 2011 for Elite and Elite Plus members.

Note: Each customer is targeted for a single promotion and therefore can not benefit the 2.


In french:
Compte tenu des effets de la crise, il s´avère que le nombre d´Elite et Elite Plus risque fortement de diminuer en fin d´année. AIR FRANCE KLM lance donc 2 campagnes, afin de maintenir les niveaux actuels des adhérents et stimuler à court terme les ventes sur cette fin d´année :
- doublement de Miles
- diminution des seuils
Cible
La plupart des adhérents Flying Blue Monde ciblés (France inclus), quel que soit le niveau de carte, ayant un montant de Miles Statut supérieur ou égal à 10 000 Miles Statut, enregistré sur le compte au 11 octobre 2010 et dont la validité de la carte est le 31 mars 2011 pour les adhérents Elite et Elite Plus.
Remarque : chaque client n´est ciblé que pour 1 seule offre et ne peut donc pas bénéficier des 2."
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Old Mar 3, 20, 1:26 pm
  #12  
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I should also note that in 2007 they reduced mileage levels, so that while Platinum had been 100k, it became 75k, etc.
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Old Mar 3, 20, 1:51 pm
  #13  
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From 2009:
Flying Blue official statement about 2010 level promotion
AF is trying to keep me by reducing level miles!
Double your Award AND Level Miles for the rest of the year
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Old Mar 3, 20, 2:18 pm
  #14  
 
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Now, the question is, will the extended year count towards Platinum for Life qualification?
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Old Mar 3, 20, 2:40 pm
  #15  
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Originally Posted by Concerto View Post
Now, the question is, will the extended year count towards Platinum for Life qualification?
Number one....don't assume yet that anyone gets an extra year of Platinum!
And number two...Platinum for LIfe is granted after ten continuous years of Platinum membership. They are not going to raise it to eleven years, either temporarily, or for.a subset of customers.
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