Apr 14, 2020, 2:13 pm
Last edit by: Gajan
URL to information: https://www.flyingblue.nl/en/news/coronavirus-updates
Update 16/4/20
Update 15/4/20
From the Q&A that will be shared later today:
2. Will I keep my current level in my next qualification period?
In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you don’t reach the XP objective. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
3. When will I see this XP measure in my online account?
Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, you’ll find either ‘XP offered by Flying Blue’ with the number of XP that are credited to reach the XP objective, or ‘Counter offset’ with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.
4. I want to upgrade to a higher level. Will I also be compensated?
Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.
5. Will I keep my current XP balance in my next qualification period?
We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
6. What will happen to my years counting towards Platinum for life?
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:
· You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
· You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
Update 16/4/20
At this stage measurements which have been taken are for status maintain only. We are well aware that customers can also be impacted by less chance for an upgrade and/or reduced opportunities to carry over XP to the next year. We are constantly monitoring the evolution of the situation and are adjusting our policies accordingly. Should there be additional measures to compensate those impacts too, we will let our Flying Blue members know as soon as possible.
In challenging times like today, travelling has become more difficult due to reasons beyond your control. In these trying times, we want to remove any uncertainty you may have about your Flying Blue Elite level.
We have put the following actions in place:
- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
- We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.
We have put the following actions in place:
- We will maintain all Flying Blue Elite members with a qualification period ending between March 2020 and February 2021 for another 12 months.
- We will prevent all Miles from expiring between now and the end of 2020 for all our Explorer members.
2. Will I keep my current level in my next qualification period?
In case your qualification period ends between March 2020 and February 2021, you will keep your current level even if you don’t reach the XP objective. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
3. When will I see this XP measure in my online account?
Not until the first day in your new qualification period will you see in your online account that your current level is maintained. In your activity overview, you’ll find either ‘XP offered by Flying Blue’ with the number of XP that are credited to reach the XP objective, or ‘Counter offset’ with the XP objective deducted from your counter. A new card will be sent to you before your current card expires. The validity date of your digital card will be updated at the end of your current qualification period.
4. I want to upgrade to a higher level. Will I also be compensated?
Our measures enable Elite members to maintain their current level. It is not applicable for members who wish to upgrade to a higher level.
5. Will I keep my current XP balance in my next qualification period?
We will automatically offset the number of XP needed to maintain or upgrade a level. Any surplus XP will remain on your account. Some examples:
A Silver member with a qualification period ending in April 2020:
· If you have gained 120 XP, your counter will be offset by 100 XP to maintain Silver and you keep a surplus of 20 XP.
· If you have gained 65 XP, we will credit the missing 35 XP and then offset your counter with 100 XP to reset your XP counter to 0 and maintain your Silver level.
A Gold member with a qualification period ending in April 2020:
· If you have gained 220 XP, your counter will be offset by 180 XP to maintain Gold and you keep a surplus of 40 XP.
· If you have gained 120 XP, we will credit the missing 60 XP and then offset your counter with 180 XP to reset your XP counter to 0 and maintain your Gold level.
A Platinum member with a qualification period ending in April 2020:
· If you have gained 450 XP, your counter will be offset by 300 XP to maintain Platinum and you keep a surplus of 150 XP.
· If you have gained 250 XP, we will credit the missing 50 XP and then offset your counter with 300 XP to reset your XP counter to 0 and maintain your Platinum level.
6. What will happen to my years counting towards Platinum for life?
If you keep your current level during your next qualification period based on our special measures that membership year will count towards the 10 consecutive years needed to qualify for Platinum for life. For example:
· You have been a Platinum member for 9 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained and reach 10 consecutive years of Platinum. On 1 January 2021, your new qualificaiton period starts and on 1 April 2021, we will change your level to Platinum for life.
· You have been a Platinum member for 7 consecutive years, and your current qualification period will end on 31 December 2020. Because of our measures, you will be maintained. On 1 January 2021, your 8th consecutive year of Platinum will start.
COVID-19: status extensions confirmed
Sep 26, 2022, 8:54 am
#541
Join Date: May 2015
Location: RBA / TBS
Programs: AF Gold / Accor Gold / Hilton Diamond / TP Silver / A3 Gold
Posts: 2,746
Apologies resurrecting an old topic but a co-worker of mine said he had his status extended another year (into 2023) without meeting the XPs. His renewal period is at the end of July. When I logged into my account I saw the following message which then links to this page. Has anyone else seen the same? I was certain they weren't going to do the extensions again this year but now between this message and my co-worker I'm curious what the deal is.
Sep 26, 2022, 9:32 am
#543
Join Date: Apr 2019
Location: BLQ/DEN
Programs: Flying Blue Platinum, United Premier Silver
Posts: 198
Relatedly, my company (Fortune top 10, so not quite strapped for cash) just once again halted all travel that is not business essential, this time not due to Covid but to save cash in the economic downturn. This dashes hopes for many of us to continue earning on our FF programs. Has anyone ever succeeded in arguing its own individual case for status extension with FB? Is it worth trying?
Sep 26, 2022, 10:15 am
#544
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,722
But why not try it? And please report back!
Sep 26, 2022, 10:23 am
#545
Join Date: May 2015
Location: RBA / TBS
Programs: AF Gold / Accor Gold / Hilton Diamond / TP Silver / A3 Gold
Posts: 2,746
ok thanks , thats strange , i reported in another thread that extension will be granted for FB members living in some countries (mostly those still affected by covid and war) , but nothing about NL
i havent heard anyhting news since then , so lets wait and see
i havent heard anyhting news since then , so lets wait and see
Sep 26, 2022, 11:35 am
#546
Join Date: May 2021
Programs: Flying Blue Gold, BA Bronze, Ex-skywards Platnium
Posts: 646
Relatedly, my company (Fortune top 10, so not quite strapped for cash) just once again halted all travel that is not business essential, this time not due to Covid but to save cash in the economic downturn. This dashes hopes for many of us to continue earning on our FF programs. Has anyone ever succeeded in arguing its own individual case for status extension with FB? Is it worth trying?
Sidenote, my employers were the complete opposite. They want us to go out after forcing our risk management department to do an internal study and they showed that company lost out on a lot of money while not doing things face-to-face.
Sep 27, 2022, 2:11 pm
#547
Join Date: Feb 2020
Location: BHD/DUB/PTY
Programs: BA Silver / EI Silver
Posts: 419
I logged into my account and it also shows the same notification. 12/2022 expiration and not enough XP to maintain Gold. However, the link brings me to a dead page.
I may call during the week to check if it will apply to me.
I may call during the week to check if it will apply to me.
Sep 28, 2022, 1:33 am
#548
Join Date: Jul 2018
Location: CMN,DXB,CDG
Programs: Flying Blue Platinum
Posts: 764
Sep 29, 2022, 6:20 pm
#549
Join Date: Apr 2019
Location: BLQ/DEN
Programs: Flying Blue Platinum, United Premier Silver
Posts: 198
I have 136XP currently so confirming Platinum is a super long shot at this point. And the thing is, it might not even be worth putting any money into because I'll be downgraded to Gold anyway even if I'm short of that too. So I'd really have to look at a sizable surplus over 180 in order to spend any of my own money, and that too would be hardly justifiable.
Edit:
In looking at the program conditions, I am seeing the following mention: "15. If you are a Silver, Gold, or Platinum member, you can request to maintain your level during maternity leave, paternity leave, or adoption leave. You can request the extension of your level for one more year through customer service. It is not possible to extend your level for two consecutive years." Wondering if they'd honor this condition for general medical leave too and not just parental leave?
Last edited by itaexpat; Sep 29, 2022 at 6:27 pm Reason: adding more information