Systems down: Missing baggage claim
Jul 13, 2022, 11:34 am
#46
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
the joke continues. Our bags have been at CDG since July 1st (I have air tags ). We have been in Italy until yesterday and today back to the US, and guess what? Bags are now at Milan Malpensa! I clearly stated on worldtracer that I was in Milan until the 11th, but evidently nobody checks that (as a matter of fact, worldtracer does not report anything new).
so, I don’t know if I have to laugh or to cry!
so, I don’t know if I have to laugh or to cry!
You'll likely see an update tomorrow on worldtracer that the bags are in milan and see what they have planned for them. Good luck!
Jul 13, 2022, 1:32 pm
#47
Join Date: Aug 2002
Location: Nairobi, Kenya
Programs: Flying Blue Gold • AA Gold [1MM] • SPG Gold
Posts: 355
Bags Missing since July 2nd: Florence > Paris > Nairobi
- I am a lowly and recently-qualified Gold, and was flying Economy, and checked in one suitcase and one box
- I flew Florence > CDG > Nairobi on Saturday, July 2nd just as the strike was getting underway
- My flight from Florence to CDG was delayed for two hours post-boarding on the tarmac (due to the issued at CDG)
- Originally I only had a 1h40m connection in CDG
- I sprinted for my connection - which itself was 2 hours delayed - so I made the flight with time to spare
- My luggage - unsurprisingly - did not
- Upon arrival in Nairobi, I reported my luggage as missing
- On July 3rd, Kenya Airways baggage handling (SkyTeam partner and part-owned by KLM•AirFrance) called me to say the luggage was being loaded on the 3rd, so to come collect them on the 4th in the morning
- I went to collect them on the 4th - no luggage; the WorldTracer system said they were meant to be loaded on the 3rd from Paris
- I went back on the 5th - still no luggage
- I went back on the 11th, thinking a week would be sufficient - how I was wrong
- After a long conversation with a great guy named Ryan at KQ, they sent a message on the system to chase the bags
- On the 12th I get a call from Ryan telling me one of my pieces of luggage is in Nice
- Nice (NCE) was not even anywhere on my trip
- I am told one piece of luggage is on the flight on the 13th; no update on the second
- The system has updated one piece of luggage to show the 13th
- Fingers crossed, but not hopeful
Questions:
- What compensation, if any, can I claim?
- How should I go about it?
- KQ is not offering any guidance, and all emails / messages to AirFrance go unanswered.
Jul 13, 2022, 9:39 pm
#48
Join Date: Apr 2020
Location: DTW, IST, ESB
Programs: AF/KLM Platinum, Marriott Platinum
Posts: 425
- I am a lowly and recently-qualified Gold, and was flying Economy, and checked in one suitcase and one box
- I flew Florence > CDG > Nairobi on Saturday, July 2nd just as the strike was getting underway
- My flight from Florence to CDG was delayed for two hours post-boarding on the tarmac (due to the issued at CDG)
- Originally I only had a 1h40m connection in CDG
- I sprinted for my connection - which itself was 2 hours delayed - so I made the flight with time to spare
- My luggage - unsurprisingly - did not
- Upon arrival in Nairobi, I reported my luggage as missing
- On July 3rd, Kenya Airways baggage handling (SkyTeam partner and part-owned by KLM•AirFrance) called me to say the luggage was being loaded on the 3rd, so to come collect them on the 4th in the morning
- I went to collect them on the 4th - no luggage; the WorldTracer system said they were meant to be loaded on the 3rd from Paris
- I went back on the 5th - still no luggage
- I went back on the 11th, thinking a week would be sufficient - how I was wrong
- After a long conversation with a great guy named Ryan at KQ, they sent a message on the system to chase the bags
- On the 12th I get a call from Ryan telling me one of my pieces of luggage is in Nice
- Nice (NCE) was not even anywhere on my trip
- I am told one piece of luggage is on the flight on the 13th; no update on the second
- The system has updated one piece of luggage to show the 13th
- Fingers crossed, but not hopeful
Questions:
- What compensation, if any, can I claim?
- How should I go about it?
- KQ is not offering any guidance, and all emails / messages to AirFrance go unanswered.
Jul 14, 2022, 12:29 am
#49
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,065
Delay policies are "reasonable expenses" I.e. Buy some clothes, some toiletries, as long as the bags are delayed. I have no clue if you bought stuff now, post facto, would AF still reimburse.
Further compensation would be after two or three weeks, bag is considered lost and then you can claim for contents.
Further compensation would be after two or three weeks, bag is considered lost and then you can claim for contents.
. It's now on the way via CDG to HAJ.
Jul 14, 2022, 5:56 am
#52
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
I guess the quote saying owners would be re-united with bags by Wed evening should have been more correct as "we'll make sure all the bags are gone from CDG... not our problem where they end up"
Jul 14, 2022, 6:11 am
#53
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Reality, Freedom • Fly Tarom •
Programs: AF FB Platinum For Life (F+ Rouge Vintage®) / Hertz President's Circle / SNCF Grand Voyageur Le Club
Posts: 10,077
I'm reading an article from FranceInfo (July 12) with a related video (broadcast on the evening news) that says 13000 bags are still stuck at Roissy-CDG. Air France claims they will be returned by July 14 (today!), while a union member says "in a month, minimum." What a disgrace! 😡😡
Au total, 13 000 valises seraient encore bloquées dans l'aéroport. En cause, selon ADP, une panne informatique, ainsi qu'une grève survenue le 1er juillet. Un Français, en vacances à Boston (Etats-Unis), n'a toujours pas récupéré ses bagages, et a dû racheter des vêtements pour toute sa famille. De son côté, Air France assure travailler jour et nuit pour réexpédier les valises. La compagnie a promis un retour à la normale jeudi 14 juillet. Un syndicaliste, lui, estime qu'il faudra "au minimum un mois".
Jul 14, 2022, 6:22 am
#54
Join Date: Aug 2002
Location: Nairobi, Kenya
Programs: Flying Blue Gold • AA Gold [1MM] • SPG Gold
Posts: 355
I got one of my bags a few minutes ago... luckily it was my bag, not the box.
It was in Nice, and was sent to Nairobi via CDG.
They have no idea where the box is.
It was in Nice, and was sent to Nairobi via CDG.
They have no idea where the box is.
Jul 14, 2022, 6:25 am
#55
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
1/2 ain't bad, not good either. Supposedly my 'active' bag will finally be delivered this afternoon. GOT-CDG-TRN-CDG-GOT-CDG-BLQ. 2nd bag also still missing.
Jul 14, 2022, 7:03 am
#56
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Reality, Freedom • Fly Tarom •
Programs: AF FB Platinum For Life (F+ Rouge Vintage®) / Hertz President's Circle / SNCF Grand Voyageur Le Club
Posts: 10,077
(Glad you got your bag back, hope the box shows up.)
Jul 14, 2022, 10:45 am
#57
Join Date: Aug 2002
Location: Nairobi, Kenya
Programs: Flying Blue Gold • AA Gold [1MM] • SPG Gold
Posts: 355
Nice wasn't event on my itinerary!
Jul 14, 2022, 2:57 pm
#60
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,065