Originally Posted by
AAmerican_in_London
- I am a lowly and recently-qualified Gold, and was flying Economy, and checked in one suitcase and one box
- I flew Florence > CDG > Nairobi on Saturday, July 2nd just as the strike was getting underway
- My flight from Florence to CDG was delayed for two hours post-boarding on the tarmac (due to the issued at CDG)
- Originally I only had a 1h40m connection in CDG
- I sprinted for my connection - which itself was 2 hours delayed - so I made the flight with time to spare
- My luggage - unsurprisingly - did not
- Upon arrival in Nairobi, I reported my luggage as missing
- On July 3rd, Kenya Airways baggage handling (SkyTeam partner and part-owned by KLM•AirFrance) called me to say the luggage was being loaded on the 3rd, so to come collect them on the 4th in the morning
- I went to collect them on the 4th - no luggage; the WorldTracer system said they were meant to be loaded on the 3rd from Paris
- I went back on the 5th - still no luggage
- I went back on the 11th, thinking a week would be sufficient - how I was wrong
- After a long conversation with a great guy named Ryan at KQ, they sent a message on the system to chase the bags
- On the 12th I get a call from Ryan telling me one of my pieces of luggage is in Nice
- Nice (NCE) was not even anywhere on my trip
- I am told one piece of luggage is on the flight on the 13th; no update on the second
- The system has updated one piece of luggage to show the 13th
- Fingers crossed, but not hopeful
Questions:
- What compensation, if any, can I claim?
- How should I go about it?
- KQ is not offering any guidance, and all emails / messages to AirFrance go unanswered.
As for compensation, I was flying IST - CDG - DTW (last segment on DL) on July 1st. I filed a delayed bag claim at DTW right after landing, along with about 80 other passengers. The rest had to wait to file at their final destination. Delta said that after 5 days, I could file a lost bag claim, which is what I did. They told me to expect an answer "within 30 days." I am not sure what the AF lost baggage policy claims are.