Systems down: Missing baggage claim
Jul 14, 2022, 4:44 pm
#61
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,928
Not even sure that's right, either! 😅
I'm reading an article from FranceInfo (July 12) with a related video (broadcast on the evening news) that says 13000 bags are still stuck at Roissy-CDG. Air France claims they will be returned by July 14 (today!), while a union member says "in a month, minimum." What a disgrace! 😡😡
I'm reading an article from FranceInfo (July 12) with a related video (broadcast on the evening news) that says 13000 bags are still stuck at Roissy-CDG. Air France claims they will be returned by July 14 (today!), while a union member says "in a month, minimum." What a disgrace! 😡😡
Jul 14, 2022, 4:53 pm
#62
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Reality, Freedom • Fly Tarom •
Programs: AF FB Platinum For Life (F+ Rouge Vintage®) / Hertz President's Circle / SNCF Grand Voyageur Le Club
Posts: 10,077
Can anyone tell me again how many tourist dollars/euros are brought to France annually?
Jul 15, 2022, 9:06 am
#64
Join Date: Sep 2010
Location: MIA and VRN
Programs: SEN LH Hyatt Globalist AA EXP
Posts: 612
Nobody at Air France is helping. I am at day 15 since bags were misplaced, nothing on worldtracer. CDG got rid of our bags and sent them to MXP, where they have been idle for 3 days. I know this only because of Air Tags, not because somebody told me. Nothing I can do, other than canceling AF from my future travel plans
Jul 15, 2022, 8:05 pm
#65
Join Date: Sep 2012
Posts: 1,334
Per convention, on day 21 the bags are officially declared lost and AF need only pay you a small pittance of what your things were probably worth. Small financial loss for AF, “victory” for the unions. Who cares about the customer.
Jul 16, 2022, 3:32 pm
#66
Join Date: Sep 2012
Posts: 1,334
Apparently AF reported to DL that as of this morning they’ve cleared 85% of the backlog at CDG. There is no ETA for when that will be 100%.
Personally I believe this is another lie since I’ve been reading anecdotal reports this weekend of flights leaving CDG with zero bags loaded.
Is this what “taking elegance to new heights” feels like?
Personally I believe this is another lie since I’ve been reading anecdotal reports this weekend of flights leaving CDG with zero bags loaded.
Is this what “taking elegance to new heights” feels like?
Jul 17, 2022, 3:23 am
#68
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
18 days later, 1 bag still missing, the 2nd seems to have made it to Bologna, Thursday morning somebody called to say the bag would be delivered in the afternoon... Well that didn't happen so now that bag's status unknown.
Jul 17, 2022, 3:36 am
#69
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,564
Many European airports have bag chaos. In part due to various labor actions.
In France, it seems that some airport employees took the additional action to reroute some bags randomly.
In France, it seems that some airport employees took the additional action to reroute some bags randomly.
Jul 18, 2022, 4:53 am
#70
Join Date: Aug 2002
Location: Nairobi, Kenya
Programs: Flying Blue Gold • AA Gold [1MM] • SPG Gold
Posts: 355
In other news, my second piece of luggage (a box) made it to me yesterday. It was supposedly in Paris CDG the entire time and even had a tag dated July 3rd, but only made it to Nairobi late on Thursday, and no one bothered to call me to tell me until I called on Saturday to follow-up.
Bags are all here, but what a sh*tshow!
Jul 21, 2022, 12:04 pm
#72
Join Date: Sep 2012
Posts: 1,334
I filed a claim for emergency expenses on the outbound trip (since they lost our bags at CDG for 2-7 days in that direction).
I filed EU261 claims for the return (since they delayed the return by 24 hours).
I filed a claim for the one bag that seems to be gone forever now (lost on the return, 21 days ago).
All are "in progress" or "received" with absolutely no updates, some approaching 30 days old now.
I think soon I will be looking for a EU-based law firm to take the next steps. Got any suggestions?
Jul 21, 2022, 1:51 pm
#73
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
Hoping to file the 'delayed luggage' expenses tomorrow, and it's now 21 days with no luggage so I guess time to go for lost luggage compensation too.
If they pay out for the lost luggage then the luggage does turn up, do you then end up with payment and luggage or...?
If they pay out for the lost luggage then the luggage does turn up, do you then end up with payment and luggage or...?
Jul 21, 2022, 7:42 pm
#74
Join Date: Jul 2022
Programs: Iberia Gold, United Silver,
Posts: 2
Hi guys, my world tracer odyssey is a non-stop. I was connecting the 16th Arlanda Stockholm to JFK New York. Bag never arrived and opened a PIR Report. Next day a flight plan shown up AY029 to JFK. However after this suddenly forwarding details show ARN to ARN (same city) Anyone has experienced that?? Bag not going forward on the system but being stuck in the same airport despite having a previous programming to go forward??