Systems down: Missing baggage claim
Jul 25, 2022, 8:48 am
#76
Join Date: Jul 2022
Programs: Iberia Gold, United Silver,
Posts: 2
Hi guys, my world tracer odyssey is a non-stop. I was connecting the 16th Arlanda Stockholm to JFK New York. Bag never arrived and opened a PIR Report. Next day a flight plan shown up AY029 to JFK. However after this suddenly forwarding details show ARN to ARN (same city) Anyone has experienced that?? Bag not going forward on the system but being stuck in the same airport despite having a previous programming to go forward??
Jul 25, 2022, 11:51 am
#77
Join Date: Aug 2002
Location: Nairobi, Kenya
Programs: Flying Blue Gold • AA Gold [1MM] • SPG Gold
Posts: 355
Late / Missing Baggage Claim
I (finally) put in my claim today; details below for reference.
Let's see what happens; I will keep you all posted.
Let's see what happens; I will keep you all posted.
July 2nd: Arrived in Nairobi, and no bags
July 3rd: Was called and advised bags were loaded and to collect on July 4th
July 4th: Travelled to airport (JKIA) to look for bags - no bags
July 5th: Travelled to airport (JKIA) to look for bags - no bags
July 6th to July 10th: Called daily but no updates
July 11th: Travelled to airport (JKIA) to look for bags - no bags // Connected with Ryan (KQ Baggage Handling) who advised one bag was in Nice (NCE) and one bag was unaccounted for
July 13th: Ryan (KQ) advised the bag was confirmed to be in Nice, and would be routed to Nairobi
July 14th: Was proactively advised by Ryan that bag arrived; travelled to Airport to collect one piece of luggage
July 16th: Was proactively advised by Ryan that box has arrived; box delivered to my house
My Claim
1. Travel to the airport four 4x: Taxi @ $20 + Tolls of $6 + Parking of $15 per trip = $41 x 4 = $84
2. Purchase of clothes: 4x Boxers@$10 + 4x Shirts@$50 + 1x Jeans@$55 + 1x Trousers @ $60 + 1x Shorts @ $40 + 1x Blazer @ $100 + 1x Sweater @ $60 = $555
3. Purchase of toiletries: $21
Total = $650
July 3rd: Was called and advised bags were loaded and to collect on July 4th
July 4th: Travelled to airport (JKIA) to look for bags - no bags
July 5th: Travelled to airport (JKIA) to look for bags - no bags
July 6th to July 10th: Called daily but no updates
July 11th: Travelled to airport (JKIA) to look for bags - no bags // Connected with Ryan (KQ Baggage Handling) who advised one bag was in Nice (NCE) and one bag was unaccounted for
July 13th: Ryan (KQ) advised the bag was confirmed to be in Nice, and would be routed to Nairobi
July 14th: Was proactively advised by Ryan that bag arrived; travelled to Airport to collect one piece of luggage
July 16th: Was proactively advised by Ryan that box has arrived; box delivered to my house
My Claim
1. Travel to the airport four 4x: Taxi @ $20 + Tolls of $6 + Parking of $15 per trip = $41 x 4 = $84
2. Purchase of clothes: 4x Boxers@$10 + 4x Shirts@$50 + 1x Jeans@$55 + 1x Trousers @ $60 + 1x Shorts @ $40 + 1x Blazer @ $100 + 1x Sweater @ $60 = $555
3. Purchase of toiletries: $21
Total = $650
Sounds EXACTLY like what happened to my first bag.
In other news, my second piece of luggage (a box) made it to me yesterday. It was supposedly in Paris CDG the entire time and even had a tag dated July 3rd, but only made it to Nairobi late on Thursday, and no one bothered to call me to tell me until I called on Saturday to follow-up.
Bags are all here, but what a sh*tshow!
In other news, my second piece of luggage (a box) made it to me yesterday. It was supposedly in Paris CDG the entire time and even had a tag dated July 3rd, but only made it to Nairobi late on Thursday, and no one bothered to call me to tell me until I called on Saturday to follow-up.
Bags are all here, but what a sh*tshow!
Jul 25, 2022, 3:09 pm
#78
Join Date: Sep 2012
Posts: 1,335
So to those who know the EU laws well, how long can AF simply sit on a claim without responding?
Isn't there a very specific timeline both for EU261 claims and for "incidental expenses" claims?
What legal remedies are available for when AF chooses to ignore those timelines?
Thanks FT!
Isn't there a very specific timeline both for EU261 claims and for "incidental expenses" claims?
What legal remedies are available for when AF chooses to ignore those timelines?
Thanks FT!
Jul 25, 2022, 3:17 pm
#79
Join Date: Jan 2005
Location: oak/sfo
Programs: BA Silver, AF Silver
Posts: 225
Baggage issues are still ongoing. Yesterday's CDG-SFO flight (AF88) left without most of the bags loaded. I had a tracking email with a case number for 2 bags of them before we landed. The 3rd wasn't there either so had to deal with submitting the paperwork for that at the airport.
One has an Airtag in it and I can see it is still in Paris.
One has an Airtag in it and I can see it is still in Paris.
Jul 26, 2022, 3:28 am
#80
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
Finally the bag that's been sat at CDG since the 30th has miraculously been correctly scanned today in CDG and should be on its way to GOT this evening. As for the bag that seemed like it was going to be delivered in Italy 2 weeks ago, that's still AWOL.
Jul 26, 2022, 7:55 am
#82
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
Maybe there's a "Sorry couldn't find your bag, case closed" email sent when things don't quite go to plan...
Jul 26, 2022, 7:12 pm
#84
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
Jul 28, 2022, 1:23 pm
#85
Join Date: Jan 2005
Location: oak/sfo
Programs: BA Silver, AF Silver
Posts: 225
Indeed. One bag arrived this morning and 2 more are apparently on the flight that arrives this afternoon.
The bag apparently moved from B to the building to the bottom left of A for about a day before moving to the plane.
The bag apparently moved from B to the building to the bottom left of A for about a day before moving to the plane.
Jul 28, 2022, 4:05 pm
#86
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
My CDG hostage bag arrived tonight, 4 weeks and 8 hours after checking it in.
The worldtracer file is a complete mess. The 1st bag which was attempted delivered home whilst we were still away and since then been at status 'delivery process initiated' despite it being subsequently forwarded on to Bologna, is still missing. Looking closer again tonight, the delivery of the 2nd bag has actually been attributed to the 1st bag, so the 2nd bag is still apparently lost, whilst the 1st bag has been delivered!
The worldtracer file is a complete mess. The 1st bag which was attempted delivered home whilst we were still away and since then been at status 'delivery process initiated' despite it being subsequently forwarded on to Bologna, is still missing. Looking closer again tonight, the delivery of the 2nd bag has actually been attributed to the 1st bag, so the 2nd bag is still apparently lost, whilst the 1st bag has been delivered!
Jul 30, 2022, 7:26 pm
#87
Join Date: Sep 2012
Posts: 1,335
30 days missing now. Not one single scan since the bag arrived in CDG early the morning of 01July.
The Delta baggage folks seem as exasperated with AF as anyone else. They told me AF doesn't scan anything in CDG anymore. Once in a while some bag pops up in one of DL's hubs, they have no idea why or when it might happen. Not shockingly AF is blaming everything on strikes now. Funny, I don't recall a 30-day-long strike recently.
I think I'm actually done with AF/KLM now which, being mostly a Delta customer, makes things interesting going forward.
The Delta baggage folks seem as exasperated with AF as anyone else. They told me AF doesn't scan anything in CDG anymore. Once in a while some bag pops up in one of DL's hubs, they have no idea why or when it might happen. Not shockingly AF is blaming everything on strikes now. Funny, I don't recall a 30-day-long strike recently.
I think I'm actually done with AF/KLM now which, being mostly a Delta customer, makes things interesting going forward.
Jul 31, 2022, 6:40 am
#88
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
30 days missing now. Not one single scan since the bag arrived in CDG early the morning of 01July.
The Delta baggage folks seem as exasperated with AF as anyone else. They told me AF doesn't scan anything in CDG anymore. Once in a while some bag pops up in one of DL's hubs, they have no idea why or when it might happen. Not shockingly AF is blaming everything on strikes now. Funny, I don't recall a 30-day-long strike recently.
I think I'm actually done with AF/KLM now which, being mostly a Delta customer, makes things interesting going forward.
The Delta baggage folks seem as exasperated with AF as anyone else. They told me AF doesn't scan anything in CDG anymore. Once in a while some bag pops up in one of DL's hubs, they have no idea why or when it might happen. Not shockingly AF is blaming everything on strikes now. Funny, I don't recall a 30-day-long strike recently.
I think I'm actually done with AF/KLM now which, being mostly a Delta customer, makes things interesting going forward.
Jul 31, 2022, 10:07 am
#89
Join Date: Jun 2022
Posts: 13
Wanted to get your guy's take on my situation as the people here seem to know CDG better than anyone. My bag has been sitting at CDG for the last 36 days and I'm starting to lose hope.
41 days ago I flew LH BER-FRA-CDG. My bags arrived at CDG 5 days later, as per my AirTag, but at that point I had left Paris. I'm trying to get the bag sent home to Canada.
The bag sat at location #1 with zero movement until 5 days ago. One LH agent gave me a phone number for the baggage desk near #1. I'm not sure who exactly I talked to there, but they answered only once. During that call the lady spent 10 min searching and was able to find and confirm she had my bag, and then told me the AC flight numbers it would be taking to get home to Canada. Since then, it moved to location #2 and sat there for the last 5 days. It moved to location #3 and back to #2 at least twice that I've been able to see on my AirTag. It's currently back at location #2. Worldtracer never showed my bag was scanned at CDG and is now saying my file is closed.
Does anyone know what is located at location #2? Is it being there a good sign?
41 days ago I flew LH BER-FRA-CDG. My bags arrived at CDG 5 days later, as per my AirTag, but at that point I had left Paris. I'm trying to get the bag sent home to Canada.
The bag sat at location #1 with zero movement until 5 days ago. One LH agent gave me a phone number for the baggage desk near #1. I'm not sure who exactly I talked to there, but they answered only once. During that call the lady spent 10 min searching and was able to find and confirm she had my bag, and then told me the AC flight numbers it would be taking to get home to Canada. Since then, it moved to location #2 and sat there for the last 5 days. It moved to location #3 and back to #2 at least twice that I've been able to see on my AirTag. It's currently back at location #2. Worldtracer never showed my bag was scanned at CDG and is now saying my file is closed.
Does anyone know what is located at location #2? Is it being there a good sign?
Jul 31, 2022, 4:52 pm
#90
Join Date: Jul 2013
Location: SJC
Programs: Southwest, Alaska, United, American Airlines
Posts: 994
The correct answer for all bags delayed more than 21 days is to accept that it is indeed "LOST" and file a claim for final settlement, reimbursement of interim expenses, and any additional compensation AFKL feels like giving. As a FB Plat, I received a litany of bad info and outright lies about the disposition of my bag over the last three weeks, and now at day 22 I am in no mood to give a further extension of time.
Business execs respond to mounting payout claims, not customer pleas for help and accurate info.
Business execs respond to mounting payout claims, not customer pleas for help and accurate info.