FlyerTalk Forums - View Single Post - Systems down: Missing baggage claim

Jul 13, 2022 | 1:32 pm

#47

AAmerican_in_London

Join Date: Aug 2002

Location: Nairobi • London

Programs: Flying Blue Platinum • AA Gold [1MM]

Posts: 358

Bags Missing since July 2nd: Florence > Paris > Nairobi

I am a lowly and recently-qualified Gold, and was flying Economy, and checked in one suitcase and one box
I flew Florence > CDG > Nairobi on Saturday, July 2nd just as the strike was getting underway
My flight from Florence to CDG was delayed for two hours post-boarding on the tarmac (due to the issued at CDG)
- Originally I only had a 1h40m connection in CDG
I sprinted for my connection - which itself was 2 hours delayed - so I made the flight with time to spare
My luggage - unsurprisingly - did not
Upon arrival in Nairobi, I reported my luggage as missing
On July 3rd, Kenya Airways baggage handling (SkyTeam partner and part-owned by KLM•AirFrance) called me to say the luggage was being loaded on the 3rd, so to come collect them on the 4th in the morning
I went to collect them on the 4th - no luggage; the WorldTracer system said they were meant to be loaded on the 3rd from Paris
I went back on the 5th - still no luggage
I went back on the 11th, thinking a week would be sufficient - how I was wrong
After a long conversation with a great guy named Ryan at KQ, they sent a message on the system to chase the bags
On the 12th I get a call from Ryan telling me one of my pieces of luggage is in Nice
- Nice (NCE) was not even anywhere on my trip
- I am told one piece of luggage is on the flight on the 13th; no update on the second
The system has updated one piece of luggage to show the 13th
Fingers crossed, but not hopeful

Questions:

What compensation, if any, can I claim?
How should I go about it?
KQ is not offering any guidance, and all emails / messages to AirFrance go unanswered.

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