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-   -   FAQ: AC Booking classes (https://www.flyertalk.com/forum/air-canada-aeroplan/22809-ac-booking-classes.html)

Rejuvenated Feb 16, 2008 11:25 pm


Originally Posted by SYM (Post 9077406)
Of course, I know from this thread that Z is discounted business class.

Z is also the lowest of the 3 revenue booking class for business.

WGretzky Feb 29, 2008 11:02 am

US Airways and Aeroplan
 
Hi All,

Will a U class fare on US Airways from YOW - BOS accumulate Aeroplan miles?

Thanks,

Wayne

stratus123 Mar 5, 2008 9:10 am

"K" class is the new bane of my existence!
 
yeah.. I never knew about all the complex classes with Aeroplan before.. I've been an aeroplan member for ages.. even got a flight out of my points once (montreal - calgary return)..

but lately I've been using my CIBC Aerogold a lot on everything I need that has some money to it and trying hard to earn points because i'm saving up for a trip to Japan sometime next year.

Last july i booked a return flight from London Heathrow to Calgary at Christmas time from dec 14 - jan 2 - it was a pain.. because the return journey wasn't direct but instead required me to change in Montreal.. however.. I had my eyes on the points and booked with Air Canada anyway instead of the cheaper charters like Thomas Cook / Canadianaffair.com etc..

I come back.. and after about a month I get my monthly email from Aeroplan only to see that my points are much lower than they should be after a translatlantic flight... I sent in to have them applied.. and got a weird response a few weeks later.. I called in.. and some very surly person explained that OBVIOUSLY I didn't get points because I was a K booking class.

I'm now on my 2nd fax/mail coorespondance with air canada customer services because at NO TIME during my booking procedure with expedia was I ever told anything about booking classes or that I might get placed in one where I wouldn't get my points..

grrrrr

it's all so annoying.. I don't mind them having all these classes and stuff.. but surely you gotta tell the customers when the fork over the money,what class they're in .. no??

Stratus

ChrisA330 Mar 5, 2008 11:26 am


Originally Posted by stratus123 (Post 9361227)
I'm now on my 2nd fax/mail coorespondance with air canada customer services because at NO TIME during my booking procedure with expedia was I ever told anything about booking classes or that I might get placed in one where I wouldn't get my points..

grrrrr

it's all so annoying.. I don't mind them having all these classes and stuff.. but surely you gotta tell the customers when the fork over the money,what class they're in .. no??

Stratus

If you booked with Expedia, then your issue is with Expedia not Air Canada. And FYI, Expedia does provide you with the fare class that you are booking in, in the fare rules. AC.com also does the same if you were using them.

stratus123 Mar 5, 2008 12:07 pm


Originally Posted by ChrisA330 (Post 9361919)
If you booked with Expedia, then your issue is with Expedia not Air Canada. And FYI, Expedia does provide you with the fare class that you are booking in, in the fare rules. AC.com also does the same if you were using them.

Hi Chris.. thanks for the response.

.. I did look through all my little terms and conditions boxes at the time.. back in July 07.. and now when I access that saved itinerary, I still can't find a place that says it.. note.. I'm not sure if it makes a difference.. but I use expedia.co.uk since I live in London...

Anyway.. when I first rang Aeroplan to ask them what was up, and the lady I spoke with talked with her supervisor, she advised me that I wasn't the only one with this problem and that I needed to take it up with Air Canada Customer service directly as they were handling problems of this specific nature.

Air Canada customer service hasn't told me otherwise.. they simply insist that I must have known.. .. it's quite frustrating actually .. there's like this huge secret code system that doesn't seem very transparent to me - It's like you have to be an expert before you can book a flight. I would have gone through AC.com, but I'd always had such good results with expedia before it was my first point of call.
<sigh>

cheers

S.

Argonaut1000 Mar 5, 2008 10:08 pm


Originally Posted by ChrisA330 (Post 9361919)
And FYI, Expedia does provide you with the fare class that you are booking in, in the fare rules. AC.com also does the same if you were using them.

Actually they only provide rules in some cases. Most of the time the fare rules on Expedia are as follows:

Fare rules and restrictions
Please review the rules and restrictions listed below.
When you purchase your ticket, you agree to these rules and restrictions.

1 Rules and restrictions
--------------------------------------------------------------------------------

We have not received rules or restriction information for this flight. In most cases, the following rules and restrictions may apply:

Most fares are non-refundable, but in many cases, the value of a ticket may be applied to a change in travel dates if the change is made prior to the departure date of the originally scheduled outbound flight.
Rules and restrictions are imposed by the airlines and are subject to change. Expedia.ca must abide by these rules.
Any changes to your flight reservations may incur additional charges.
Airline tickets are non-transferable.


Recently I gave up trying to get fare class information from them - the Expedia CSR's could only see what I was seeing. They couldn't comprehend the importance of a knowing the booking code. Even full fare J tickets quite often display the same way.

Argonaut1000 Mar 8, 2008 10:24 am

Appears as though this thread has lost it's "Sticky " status.

Was looking at this fare:

YVR-YUL-CDG-YUL-YVR-LAS for $495.00 AI - all in N
Total miles 12,424

How many status miles would this earn if any?

Andrew Yiu Mar 8, 2008 7:48 pm


Originally Posted by Argonaut1000 (Post 9377849)
Appears as though this thread has lost it's "Sticky " status.

It looks like all the sticky were centralized in that thread at the top so the forum is less crowded with stickies.

Was looking at this fare:

YVR-YUL-CDG-YUL-YVR-LAS for $495.00 AI - all in N
Total miles 12,424

How many status miles would this earn if any?
You will earn 0 status miles for this itinerary.

Argonaut1000 Mar 8, 2008 8:01 pm

Andrew - thanks for the reply.

What about regular miles?

Andrew Yiu Mar 8, 2008 8:07 pm

25% for the North America segments and 0% for YUL-CDG-YUL. So rough estimate would be 570 for YVR-YUL + 570 for YUL-YVR + 248 for YVR-LAS.

bibu Mar 11, 2008 3:00 pm

"M, U - Close to full fare Economy Class. Upgradeable for all tiers at time of booking with Regular or Special Systemwides. 100% Aeroplan status miles."

Please note as of April 1st, 2008 that all flights originating in Japan to Canada will no longer even offer M or U fares making your SWU certificate pretty much useless, unless you decide to buy a full fare Y ticket...

Good-bye upgradeable NRT-YYZ-NRT or NRT-YVR-NRT or KIX-YVR-KIX M or U fares. That makes the SWU worth as much as a post-it if you have to fly for work originating in Japan regardless of being and E or SE member.:(

The Lev Mar 11, 2008 5:33 pm


Originally Posted by bibu (Post 9394039)
[I]Good-bye upgradeable NRT-YYZ-NRT or NRT-YVR-NRT or KIX-YVR-KIX M or U fares. That makes the SWU worth as much as a post-it if you have to fly for work originating in Japan regardless of being and E or SE member.:(

Just route via HKG, PEK or PVG and enjoy the extra miles you earn. ;)

bibu Mar 11, 2008 7:57 pm


Originally Posted by The Lev (Post 9394921)
Just route via HKG, PEK or PVG and enjoy the extra miles you earn. ;)

Please remember that the return portion to any of the above mentioned is a whole new ticket! $1,000CDN as the flights double in price as per AM dept from NRT and eve return dept to NRT -- double--the price.

Air China offers only 70% mileage to Air Canada and tickets to PEK, PVG are minimum Y100,000 or $1,000CDN and that is with Air China PLUS transit visa cost for PVG--plus your valuable time which all adds up!

sartech Mar 13, 2008 7:26 pm


Originally Posted by ChrisA330 (Post 9361919)
If you booked with Expedia, then your issue is with Expedia not Air Canada. And FYI, Expedia does provide you with the fare class that you are booking in, in the fare rules. AC.com also does the same if you were using them.

Same thing happened to me last month. I booked by phone directly with AC. They never informed me verbally, and said they were unable to send me an itinerary before payment.

I called after paying and seeing the problem on the ticket. Agent said they were not taught about fare class effects on points at all.

Rather than choosing a remedy that keeps a customer, the only option I was given was to refund the ticket.

wongnog Apr 12, 2008 9:48 am


Originally Posted by Andrew Yiu (Post 262473)
TOURIST
  • They earn 0 Aeroplan miles, booked in R, K, N, G, P.
  • on-refundable, no changes permitted.
  • Bookable as roundtrips only.
  • No standby permitted.
  • Non-upgradeable.
  • Up to 500 bonus Aeroplan miles per roundtrip when purchased on AC's website.
  • Free seat selection.

Hey everyone, I'm very new to this forum and have just booked a round-trip fare in Oct from YYZ to FCO (Rome) for my family. They all collect aeroplan and this is actually my first flight on AC so I just applied for a card after I bought my ticket. This is the first time I had ever heard of a booking class not collecting any miles! How long has this rule been in effect for? I think our tickets are all booked in either K or N class.


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