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MLLs - information & experiences (July 2022 onwards)

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Old Aug 24, 2022, 3:05 pm
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Access

Please see this thread for questions on access to the MLLs and where they're located. Moderator note: questions about access posted in this thread will be deleted.

Directory of Lounge Threads

AC has three types of lounges. Each has its own thread. This thread is for MLLs. If you have questions about another type of lounge, please visit the relevant thread.
  • Maple Leaf Lounges (“MLLs”): essentially, regular lounges
  • Café: café-style lounge with limited access and grab-and-go food
  • Signature Suites: essentially, only for long-haul international business class passengers

Showers

YYZ
  • Dom - open
  • Intl - open
  • TB - open

YVR
  • Dom - closed, pending renovation (inquired on April 20, 2023) (Inquired 22Jun2023, and again on 27-March-2024, "No idea when they will reopen".)
  • Intl - open
  • TB - open

YUL
  • Intl - open
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MLLs - information & experiences (July 2022 onwards)

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Old Aug 28, 2022, 12:39 pm
  #121  
 
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,166
Originally Posted by Adam Smith
There's no hummus in the hummus vegetable wraps at the YYT MLL today, which is odd, because (a) they're hummus vegetable wraps, and (b) because they could really use some hummus or mayo or something other than vegetables in the wrap.
There was also no cranberry in the cranberry and turkey wraps.
D582, bcnfish, canadiancow and 3 others like this.
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Old Aug 28, 2022, 1:02 pm
  #122  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
Originally Posted by Adam Smith
There's no hummus in the hummus vegetable wraps at the YYT MLL today, which is odd, because (a) they're hummus vegetable wraps, and (b) because they could really use some hummus or mayo or something other than vegetables in the wrap.
Chicken noodle soup is, in fact, chicken and penne and conchiglie soup.
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Old Aug 28, 2022, 2:18 pm
  #123  
 
Join Date: Aug 2022
Location: YYZ
Programs: E50K
Posts: 61
YEG MLL has begun hot food service… with soup. Slight improvement from a few weeks ago, but the same selection in the fridge ain’t that special.
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Old Aug 31, 2022, 3:35 pm
  #124  
 
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
YUL International MLL

There was a bit of a lineup extending into the terminal for the International MLL in YUL. Wasn’t so bad by the time I got there, only about a 5-minute wait or so, but it could’ve been much shorter had there been more than 1 person working the desk.

However, there was an announcement shortly after I made it inside that the lounge was full and that if anyone left they’d probably have to wait about 40 minutes (!!!!) to get back in. Ouch.
ffsim is offline  
Old Aug 31, 2022, 3:39 pm
  #125  
 
Join Date: Dec 2020
Programs: QF, CoUniHound Refugee
Posts: 360
Originally Posted by bocastephen
Any recent experiences at the LAX MLL? I saw quite a few Air Canada passengers in the United Club, except Shawn of course , so is the MLL even open? Or just bagged snacks that no one wants?
Recent? No. But I'd recommend heading for the United Club which is fairly close to the MLL anyway. Even pre-pandemic the MLL at LAX was a joke, cramped and not much of anything on offer. I'd take the taco station and terrace views of the United Club any day of the week there.


Originally Posted by YVRtoYYZ
In the midst of this now albeit I change on the plane so I have fresh clothes for the ground portion.

With that being said, YVR DOM showers remain closed (Aug 27).
Will they ever open up the showers? Like c'mon everything else has reopened and it makes a huge difference coming off a long haul international flight.

Originally Posted by ffsim
There was a bit of a lineup extending into the terminal for the International MLL in YUL. Wasn’t so bad by the time I got there, only about a 5-minute wait or so, but it could’ve been much shorter had there been more than 1 person working the desk.

However, there was an announcement shortly after I made it inside that the lounge was full and that if anyone left they’d probably have to wait about 40 minutes (!!!!) to get back in. Ouch.
Yikes! Have never been to the International MLL but I wonder why it got so crowded? Is it a tiny lounge? Are they letting too many FoTSGs in?

-RooFlyer88
kangarooflyer88 is offline  
Old Sep 1, 2022, 2:02 am
  #126  
 
Join Date: Mar 2021
Posts: 764
Originally Posted by ffsim
There was a bit of a lineup extending into the terminal for the International MLL in YUL. Wasn’t so bad by the time I got there, only about a 5-minute wait or so, but it could’ve been much shorter had there been more than 1 person working the desk.

However, there was an announcement shortly after I made it inside that the lounge was full and that if anyone left they’d probably have to wait about 40 minutes (!!!!) to get back in. Ouch.
At what time did you enter the lounge?
Stil is offline  
Old Sep 1, 2022, 2:50 am
  #127  
 
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Another pleasant experience at LHR MLL this morning (Sep 1). Usually prefer the Senator Lounge but they seem to be having some air conditioning / ventilation issues and have a couple massive fans blowing. The MLL was half empty (as is AC867 this morning).
capedreamer is offline  
Old Sep 1, 2022, 7:46 am
  #128  
 
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
It's simply indicative of the volumes of Customers travelling around the globe. This seems to be the new norm for lounges. I was FT'd from the Turkish Airlines IST lounge which is inarguably one of the best around the world. Looked like a day care centre and a transient pit stop rather than an exclusive business class facility.
ACYYZ/SD is offline  
Old Sep 1, 2022, 8:13 am
  #129  
 
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Originally Posted by Stil
At what time did you enter the lounge?
It was around 4:30, so definitely in rush hour.

I think ACYYZ/SD is right, the volume of people travelling right now is such that we’re going to be seeing this congestion for a while longer. Heck, it took me about 30 minutes to check into my hotel just now because everyone at some convention it’s hosting wanted their room all at the same time.
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Old Sep 1, 2022, 10:44 am
  #130  
 
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
YUL Domestic on Sep 1 around 12:30pm. Lounge is around 85% full. Food options look surprisingly good. Full salad and crudités bar + meatballs, spanakopita, pasta, rice, Thai curry, and of course smoked meat sandwiches.
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Old Sep 2, 2022, 4:45 am
  #131  
 
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
Live from the YYZ TB. Shower room is still closed.
SilverChris is offline  
Old Sep 2, 2022, 10:25 am
  #132  
 
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,374
Quick to get in to the YYC MLL this morning, but quite a line up for breakfast. And, they were out on several items, which necessitated a second trip to the line. I miss the old order to table!

Menu:
  • Western Omlette
  • Smoked Salmon Sandwich
  • Mini Pancake Bites
King Chung Huang is offline  
Old Sep 2, 2022, 10:46 am
  #133  
Moderator, Air Canada; FlyerTalk Evangelist
Original Poster
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
Originally Posted by ACYYZ/SD
It's simply indicative of the volumes of Customers travelling around the globe. This seems to be the new norm for lounges. I was FT'd from the Turkish Airlines IST lounge which is inarguably one of the best around the world. Looked like a day care centre and a transient pit stop rather than an exclusive business class facility.
I disagree. While lounges were getting more crowded before COVID, and AC's aren't the only lounges that are overcrowded right now, AC is significantly worse in this area. I've been bouncing around Canada, Europe and the US quite a bit over the summer, and the lounge overcrowding has consistently been worse at AC's lounges than other airlines' lounges or 3rd party lounges, based both on both my observations and my increased monitoring of other bits of FT.

I've not had or seen any wait to get in to lounges operated by LX, AF, KL, SK, WS, LH, OS, AY, or others (just off the top of my head) even at peak times. Busy inside, yes, maybe a minute or two for someone to scan a BP, but 45 minutes to get in, nothing like it.

I've seen PP/other pass holders turned away at a couple contract lounges when they've been at or near capacity and reserving the space for the airlines J customers, but massive lines being a daily occurrence has been only AC.
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Old Sep 2, 2022, 12:58 pm
  #134  
 
Join Date: Dec 2007
Posts: 3,607
Originally Posted by Adam Smith
I've seen PP/other pass holders turned away at a couple contract lounges when they've been at or near capacity and reserving the space for the airlines J customers, but massive lines being a daily occurrence has been only AC.
You have way more experience than I do but just as one data point, I flew from YUL on Aug 18 and I didn't have MLL access. I had dragonpass though which includes both the AF Plaza-operated lounge and the NB lounge. The NB lounge had a lineup going out the door down the corridor of the terminal. The AF Plaza-operated lounge and they had a sign up saying they were full and only accepting AF customers.

When the AF flight left I went back and they let me in. The lounge was pretty full -- you could get a seat but you didn't really have a choice where, you had to take the first seat you saw.

The terminal itself was also super crowded. Every restaurant had lines, even the stall selling chips and snacks had a long line. It was downright challenging to navigate the corridor. I never saw that in Montreal pre-COVID.
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Old Sep 2, 2022, 1:31 pm
  #135  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Originally Posted by zkzkz
You have way more experience than I do but just as one data point, I flew from YUL on Aug 18 and I didn't have MLL access. I had dragonpass though which includes both the AF Plaza-operated lounge and the NB lounge. The NB lounge had a lineup going out the door down the corridor of the terminal. The AF Plaza-operated lounge and they had a sign up saying they were full and only accepting AF customers.

When the AF flight left I went back and they let me in. The lounge was pretty full -- you could get a seat but you didn't really have a choice where, you had to take the first seat you saw.

The terminal itself was also super crowded. Every restaurant had lines, even the stall selling chips and snacks had a long line. It was downright challenging to navigate the corridor. I never saw that in Montreal pre-COVID.
When a flight is delayed, people spend a lot more time than usual in the airport.

And it's even worse when the airlines and airports are telling you to show up 18 hours before your flight.
canadiancow is offline  


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