theranj

Thanks - was afraid of that

yyztozag

https://www.aircanada.com/ca/en/aco/...lounge@toronto

This is certainly showing showers as operational, and others have reported working showers in MLLs as of recent. I’d count on them being open.

Adam Smith

That doesn't show that the showers are operational, it shows that they exist in that lounge. The YYZ TB lounge, which is completely closed, shows the little shower icon too.

On top of that, that website has frequently been incorrect about such basic information as whether lounges are open and operating hours, so I wouldn't call it a reliable source.

This thread appears to have only one report of a shower being open, at YUL Intl.

That doesn't mean the showers at YYZ (although @theranj didn't specify which YYZ lounge) are closed, but none of it indicates they're open.

lcohen999

I noticed going through YYZ TB that after customs there is a new flight of stairs going up!

Here's hoping they lead to the lounge

theranj

Flying YYZ to PUJ on Thursday - I am not sure if International is open or Domestic only...I'm flying overnight from YVR

yyzgigi

Just waiting at the YYZ TB express. Started with four people in front of me and two gave up. Now two in front, but no one is leaving so thinking it may be pretty futile as they are closing in just over an hour.

Update:

looks like I was wrong. Cleared in about ten minutes and has been mostly at or below capacity since. Enjoying having two attendants keeping the food and beverage flowing for the small group without a line.

Adam Smith

The problem of arrivals BPs not scanning properly is maybe being fixed? I had been unsuccessful in a couple dozen consecutive instances over the past few weeks until a few days ago in YVR. Also worked at YYZ today. But in between, another red X at YUL. So... not 100% sure what the deal is.

MillennialMiles

I've never had arrival BPs work but its great to have lounge dragons that know 50k and above have MLL access on arrival. A few months back/year ago, none of the dragons knew and I had to waste 5-10mins pulling up the T&Cs showing that we do have access.

yyzgigi

Strange, as an SE I’ve never had it not just work.

Adam Smith

Showers at YYZ Dom were roped off yesterday, and when I asked at the desk, the agent told me they were closed. Now, she did work at the airport, but @theranj, I wouldn't expect to be able to get a shower on Thursday at the domestic lounge. As for Intl, she didn't know.

I didn't have time to have a detailed chat or try to ask other agents as there was usually a (small) line of people waiting to get in. I snagged one agent during a brief lull, but when a bunch of people emerged from the elevator, I figured I should leave her be so they didn't have to wait to get in.

26left

Hi all

Usually fly BA for YVR-LHR but flew AC this time due to a domestic connection. The stopover was 10.5 hours (!) at YVR so paid for an upgrade to J for two of us. I was looking forward to trying the Signature Suite and comparing to BA - only to find it shut with no alternative arrangements in place.

At no point were we warned the lounge would be shut - when buying the upgrade or when checking in.

Has anyone successfully secured compensation for this? If so how best to go about it? I don’t have status with AC.

Any tips or advice much appreciated.

26left
BA Gold / OW emerald

yyztozag

1. Sucks that you missed the Signature Suite, it’s one of the best lounges in the world.

2. Upgraded pax don’t have access to the Signature Suite, regardless of whether or not it’s open. You have to have purchased J/C/D/Z/P for a flight to Asia, Europe or South America - no exceptions.

3. You can’t claim compensation on closed lounges. You cannot expect anything beyond what’s in the contract to be offered to you - for example, you must be offered 2x32 checked bags, and you must be seated in J, but that’s about it. They could not serve you water on the flight to LHR and block the seat recline function and there’s very little you could do about it (unfortunately).

4. Did you not have access to the Maple Leaf Lounge?

26left

I must have missed that in the fine print - still a heads up that the MLL lounge we were entitled to as J pax was closed would have been helpful.

That’s pretty poor customer service - and I would claim for any of the above degradations of the expected service standard with BA or any other business class carrier.

No. Both MLL and Signature suite were closed in YVR terminal D / international.

yyztozag

When was this? The YVR lounges have been open for quite some time now. Regardless, you were eligible for the MLL, and should have been informed whether or not it was open.

canadiancow

I assume the domestic connection was prior to YVR-LHR? If so, you had access to the domestic MLL.

You really need to research things during COVID, as things change all the time.

But as was stated, you'd never have had access to the Signature Suite on this trip, and that seems to be your biggest complaint.

I'm not even sure why you'd think you would, as the upgrade marketing only ever talks about Maple Leaf Lounge access.