canadiancow

I think you would have had to read back 3 posts at the time the question was asked in order to get a sufficient answer. I'm not sure that's reasonable.

ericw

I submitted my request for refund for a Dec 2020 flight on April 23. (I had to wait for ACV to refund my used travel voucher first.)
The value of the voucher disappeared when I checked on Tuesday April 27.
No email from AC.
I was a bit paranoid that someone used my voucher, because I did use it with ACV and AC was not supposed to process anything for Dec flights yet...
Fingers crossed that they actually started processing the refund based on what's mentioned here....

spamboymeister

Similar to what other posters have mentioned, I noticed my voucher go empty last week, after I'd submitted a refund request several weeks ago. I called Air Canada's customer line, and a sympathetic agent told me that the refunds department doesn't take phone calls but that it was worth leaving an online message using the online contact form. When I pointed out that picking any Covid-19 related refund option in the contact tree booted me back to the covid-19 refund page, she told me to use any option that took me to a form. I filled out the form on May 4th and got a receipt of refund on May 5th... now just need to wait for the refund to hit my CC. This may be worth trying if you're impatient, like me

TTC900Rocket

The fine folks at AC just sent me an email telling me that my summer 2020 flight cancellation was due for my choice of voucher, refund, or miles. I had made the request already 4 months back. So, back to the drawing board.

YYJMSP

Did AC cancel your flight first and then you made your choice?

TTC900Rocket

Yes - and now when I clicked on the option to convert the ticket amount into miles, it says it doesn't recognize my AP #. Such a circle of fails. I'll have to call it in on the weekend when I'm not working.

*I called yesterday to find out where it is in the queue; they said it was input manually in January because there was some kind of error with my Aeroplan # (a number I've had for 25+ years), and they retried at the end of March. Now they said they are working on March requests and still cannot give me an ETA for crediting my account with the 110K points.

Not the biggest deal in the world, since the dates of travel, flights, and airlines don't align for me yet, but all the same, it's better within my account than without.

Gorji

Thank you spamboymeister .
I also have seen my e-voucher being "depleted" although I did not knew up to a few days ago that it could be checked.

Which form did you use to contact customer service. It seems like I have to fill original flight info with a few of them.

Thanks.

Gorji

Well last night I employed the technique spamboymeister had employed before(5/11/2021). Within minutes I got an email telling me that they will look into it. Did not look like an auto reply email.

This afternoon, I got a message saying that I have a refund to my credit card (the numbers marked out except the last 4).

Now I will wait for the refund to post on my CC.

Will keep people posted.

ericw

I just received the refund email for my Dec 25, 2020 flight. I requested on April 24 and the travel voucher got depleted around Apr 28. It appears to be standard procedure for them to deactivate the travel voucher shortly after the refund request is submitted.

TTC900Rocket

Just got my points posted to my account. I had submitted the request in January 2021 for a July 2020 flight; my file has gone through manual review twice due to problems with my Aeroplan #.
I've submitted two Twitter requests, sent in 1 request via AC's site, and called in using the E35K phone number.

**Just checked the exact totals...and they posted the incorrect number of miles. I'll need to make another call to follow up.**

dtman85

lucky you.

I submitted my request on April 13, and followed up a week ago. I was pretty much told to wait for my turn. I’m still waiting for a refund.

TTC900Rocket

They told me they were processing late-March requests when I called last weekend.

TTC900Rocket

Can anyone recall what the formula or methodology was for converting a fare into the Aeroplan points?

I remember the AC calculator gave me one figure when I did not sign in, but when I did log into my AC account, the system quoted me a higher figure.

As I wrote a couple of posts above, I finally got my points conversion after many months but it was about 20K off the total I should have received.

Thanks.

Adam Smith

The way it was supposed to be calculated was at the usual selling price of $0.03 per Aeroplan point + 65% bonus points, but netting off applicable sales taxes.

But the handful of times I looked at it, the number of miles they actually offered was always lower than what that calculation should have generated.

When you cancelled tickets, did the website not explicitly tell you how many points you were going to get when you did it?

CanadianMike

I've requested refunds but to credit cards that I've since closed. Is AC emailing a confirmation when this has been processed?
Or will I just have to check back with each respective card issuer... ?