Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Aug 21, 2018, 4:32 pm
#376
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Key variables seem to be length of flight (eg. TPAC vs transcon), status, ticket perhaps ( e.g. paid vs award). I don't know the order of importance.
Amount of "deflation" is a whole other conversation.
Aug 21, 2018, 5:00 pm
#377
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Sep 2, 2018, 12:19 pm
#380
Join Date: Sep 2017
Programs: AC E50K (MM) FB (Platinum)
Posts: 215
Seat 6A on AC 857 LHR-YYZ Tuesday Aug 28. Seat was deflated on Boarding (which makes we wonder if it was written up on the inbound or if anything remedial was done at LHR). IC and one other FA managed to work the magic spell and after 15-20 minutes it was re-inflated. And then 2 hours later deflated again. My seat was then exchanged with "somebody flying on a pass" which embarrassed me somewhat as of course I met the said pass holder as we changed seats. Upon deplaning I noticed that the seat had indeed deflated again.
This should surely have been fixed by now. I fly at least 4 r/t in paid BIZ to Europe per year, and while I fully realize this is minuscule beans as far as AC is concerned, I am reluctant to buy another such ticket from AC until there is firm evidence that they are seriously working on and fixing this issue.
This should surely have been fixed by now. I fly at least 4 r/t in paid BIZ to Europe per year, and while I fully realize this is minuscule beans as far as AC is concerned, I am reluctant to buy another such ticket from AC until there is firm evidence that they are seriously working on and fixing this issue.
Sep 2, 2018, 2:07 pm
#381
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Seat 6A on AC 857 LHR-YYZ Tuesday Aug 28. Seat was deflated on Boarding (which makes we wonder if it was written up on the inbound or if anything remedial was done at LHR). IC and one other FA managed to work the magic spell and after 15-20 minutes it was re-inflated. And then 2 hours later deflated again. My seat was then exchanged with "somebody flying on a pass" which embarrassed me somewhat as of course I met the said pass holder as we changed seats. Upon deplaning I noticed that the seat had indeed deflated again.
This should surely have been fixed by now. I fly at least 4 r/t in paid BIZ to Europe per year, and while I fully realize this is minuscule beans as far as AC is concerned, I am reluctant to buy another such ticket from AC until there is firm evidence that they are seriously working on and fixing this issue.
This should surely have been fixed by now. I fly at least 4 r/t in paid BIZ to Europe per year, and while I fully realize this is minuscule beans as far as AC is concerned, I am reluctant to buy another such ticket from AC until there is firm evidence that they are seriously working on and fixing this issue.
Sep 3, 2018, 1:37 pm
#382
Join Date: Mar 2011
Posts: 20
Another data point: Had deflated back rest on AC803 from ZRH to YVR on Aug 19. In-charge reset the seat using the 'secret' reset button on the aisle and gave me 2 extra mattress pads and a green form. Flight was OK with the extra mattress pads. Received 40,000 aeroplan points last week.
Sep 3, 2018, 3:07 pm
#383
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Another data point: Had deflated back rest on AC803 from ZRH to YVR on Aug 19. In-charge reset the seat using the 'secret' reset button on the aisle and gave me 2 extra mattress pads and a green form. Flight was OK with the extra mattress pads. Received 40,000 aeroplan points last week.
Sep 3, 2018, 6:56 pm
#384
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Its one thing when this affects FFs, especially if they are travelling on business and have to do something on arrival that is impacted. But then there’s the people who fly AC J as a once in a lifetime experience who don’t know about this.
Agree that this is completely ridiculous now. Surprised media and bloggers haven’t picked it up. Or maybe I missed that they have.
Agree that this is completely ridiculous now. Surprised media and bloggers haven’t picked it up. Or maybe I missed that they have.
Sep 3, 2018, 7:45 pm
#385
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Its one thing when this affects FFs, especially if they are travelling on business and have to do something on arrival that is impacted. But then there’s the people who fly AC J as a once in a lifetime experience who don’t know about this.
Agree that this is completely ridiculous now. Surprised media and bloggers haven’t picked it up. Or maybe I missed that they have.
Agree that this is completely ridiculous now. Surprised media and bloggers haven’t picked it up. Or maybe I missed that they have.
Sep 3, 2018, 9:01 pm
#386
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
I have no idea what your situation so I don't want to assume. But for my own - I've been flying paid J the last few years instead of eup etc - AC seems to compensate a lot higher for paid J. Got a 30% off last time for me.
Sep 3, 2018, 9:13 pm
#387
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
This has happened to me a few times now, and I've been offered everything from eCoupons ranging from $50 to $500 in value to 20,000 in AP miles. ¯\_(ツ)_/¯
Sep 3, 2018, 9:20 pm
#388
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
Sep 3, 2018, 10:03 pm
#389
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Not sure about bloggers, but I suspect the likes of CBC believe (likely correctly) that "Lie-flat Beds at 30,000 Feet Not as Comfortable as Advertised" wouldn't generate the same kind of sympathy clickbait as "95-Year Old Cancer-Survivor Separated from Great Grandchild on Portable Ventilator".
Welcome back. I’ve never even heard of a 30% off, thought they topped out at 25%. I’d probably take the 40k miles unless we panning a major AC J trip with my own $ though.
Sep 3, 2018, 10:06 pm
#390
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
I guess that’s true, any article like that is going to lead to the sort of comments the SE suspension article led to. Still if one of the bloggers got a deflated seat I think we’d hear about it. But oddly AC doesn’t get used much it seems
Welcome back. I’ve never even heard of a 30% off, thought they topped out at 25%. I’d probably take the 40k miles unless we panning a major AC J trip with my own $ though.
Ya, I've got the miles etc, so I'm pretty happy with the 30% off - will use it for a longer paid J for sure.