Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
May 27, 2018, 6:01 am
#317
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
Fin 831, seat 8K.
How can AC possibly not fix this? I am above 50% hit rate and I don’t fly TATL or TPAC very much. Unbelievable that AC doesn’t have a better response. Or a lawsuit for the seat manufacturer.
How can AC possibly not fix this? I am above 50% hit rate and I don’t fly TATL or TPAC very much. Unbelievable that AC doesn’t have a better response. Or a lawsuit for the seat manufacturer.
May 27, 2018, 10:21 am
#319
Join Date: May 2012
Posts: 492
its luck of the draw?. I had every flight for 2months and now all fine for 6m
May 28, 2018, 3:08 am
#320
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,954
Added into tracker
May 28, 2018, 4:54 am
#321
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
May 27 AC15 FIN 702 Seat 11G
Deflated 4 times in-flight:
Take-off + 1hr
Take-off + 7hrs
Take-off + 10hrs
Take-off + 13hrs
After the initial deflation, asked the FA if I could re-inflate it. FA stated she hadn't seen it done so wanted me to show her. After deflate #4 , SD came asking for the code since he wasn't using the correct one.
And yes....comp form was asked for - and given - after the second deflate.
Deflated 4 times in-flight:
Take-off + 1hr
Take-off + 7hrs
Take-off + 10hrs
Take-off + 13hrs
After the initial deflation, asked the FA if I could re-inflate it. FA stated she hadn't seen it done so wanted me to show her. After deflate #4 , SD came asking for the code since he wasn't using the correct one.
And yes....comp form was asked for - and given - after the second deflate.
May 31, 2018, 9:03 am
#322
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,954
Its almost been seven months and AC still haven't resolved this issue. But it had time to come up with marketing rebranding BS of their business class.
Claiming
Claiming
"Our new Air Canada Signature Service and Air Canada Signature Class brands reflect the ongoing refinements to our premium travel service. We know our premium customers travelling on longer flight itineraries place a high value on convenience and comfort when in airports or onboard an aircraft, and with Air Canada Signature Service we provide a level of service unsurpassed in North America on every widebody flight," said Benjamin Smith, President of Passenger Airlines, Air Canada.
May 31, 2018, 10:11 am
#323
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Its almost been seven months and AC still haven't resolved this issue. But it had time to come up with marketing rebranding BS of their business class.
Claiming
Claiming
"Our new Air Canada Signature Service and Air Canada Signature Class brands reflect the ongoing refinements to our premium travel service. We know our premium customers travelling on longer flight itineraries place a high value on convenience and comfort when in airports or onboard an aircraft, and with Air Canada Signature Service we provide a level of service unsurpassed in North America on every widebody flight," said Benjamin Smith, President of Passenger Airlines, Air Canada.
Jun 4, 2018, 9:49 am
#324
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
Concerning that this is happening relatively frequently (and almost certainly under reported). I have yet to hear anything from AC regarding the green onboard compensation form the SD filled out for me almost 2 months ago. Sent a follow up email to AC.
Are people getting email responses acknowledging the issue and given their desired compensation?
Is there anyway someone can tell me which plane is scheduled for AC3 YVR - NRT on 21-Jun-2018? I want to crossref it with the wiki list, if I get a deflated pod on that flight.....getting anxious about that- first time wife is flying TPAC J and she's excited ... maybe shouldn't have chosen AC...
Jun 4, 2018, 10:01 am
#325
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Is there anyway someone can tell me which plane is scheduled for AC3 YVR - NRT on 21-Jun-2018? I want to crossref it with the wiki list, if I get a deflated pod on that flight.....getting anxious about that- first time wife is flying TPAC J and she's excited ... maybe shouldn't have chosen AC...
Jun 4, 2018, 10:01 am
#326
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,954
Concerning that this is happening relatively frequently (and almost certainly under reported). I have yet to hear anything from AC regarding the green onboard compensation form the SD filled out for me almost 2 months ago. Sent a follow up email to AC.
Are people getting email responses acknowledging the issue and given their desired compensation?
Is there anyway someone can tell me which plane is scheduled for AC3 YVR - NRT on 21-Jun-2018? I want to crossref it with the wiki list, if I get a deflated pod on that flight.....getting anxious about that- first time wife is flying TPAC J and she's excited ... maybe shouldn't have chosen AC...
Are people getting email responses acknowledging the issue and given their desired compensation?
Is there anyway someone can tell me which plane is scheduled for AC3 YVR - NRT on 21-Jun-2018? I want to crossref it with the wiki list, if I get a deflated pod on that flight.....getting anxious about that- first time wife is flying TPAC J and she's excited ... maybe shouldn't have chosen AC...
Maybe you should reduce her expectations
Jun 4, 2018, 10:06 am
#327
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
lol Maybe.
For this particular flight we are both working the night beforehand and expect to get a few hours of decent lie flat sleep, and I've expanded expectations because of AC's announcement of the new signature service, i.e. sipping champagne on a comfy mattress with duvet. ...
I did temper expectations somewhat - not to be fooled by the new amenity kit and to still bring her own sleep mask (even I'm a convert for Slip silk eye masks hah)
For this particular flight we are both working the night beforehand and expect to get a few hours of decent lie flat sleep, and I've expanded expectations because of AC's announcement of the new signature service, i.e. sipping champagne on a comfy mattress with duvet. ...
I did temper expectations somewhat - not to be fooled by the new amenity kit and to still bring her own sleep mask (even I'm a convert for Slip silk eye masks hah)
Jun 4, 2018, 10:19 am
#328
Join Date: Jul 2009
Location: YWG
Programs: Free Agent
Posts: 1,478
Concerning that this is happening relatively frequently (and almost certainly under reported). I have yet to hear anything from AC regarding the green onboard compensation form the SD filled out for me almost 2 months ago. Sent a follow up email to AC.
Are people getting email responses acknowledging the issue and given their desired compensation?
.
Are people getting email responses acknowledging the issue and given their desired compensation?
.
re worrying- print the instructions off the wiki on how to reset. If deflation occurs- notify SD; let them fumble for a time or two themselves unless they have experienced this; then request/insist on a green form. If switching seats isn't an option, then get ready to self-reinflate-possibly every 3 hrs. Sucks, but I would rather have the option in hand/on phone than suffer the entire flight.
Jun 4, 2018, 2:02 pm
#329
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Concerning that this is happening relatively frequently (and almost certainly under reported). I have yet to hear anything from AC regarding the green onboard compensation form the SD filled out for me almost 2 months ago. Sent a follow up email to AC.
Are people getting email responses acknowledging the issue and given their desired compensation?
Are people getting email responses acknowledging the issue and given their desired compensation?
Jun 4, 2018, 9:03 pm
#330
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904