Feb 2, 2022, 11:40 pm
Last edit by: canadiancow
The gist of this thread is that if you board while waiting for an upgrade, and someone no-shows for J, there is a decent chance the agent will not come on to upgrade you. There are no guarantees either way though.
YBYL (You Board You Lose) on AC?
Jun 27, 2018, 4:15 pm
#106
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Depending on the circumstances/situation/IRROPs/airport/whatever, sometimes the GAs will chirp at passengers milling around waiting to board near last or last, to hurry up and get their BP scanned.
Jun 27, 2018, 4:37 pm
#107
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
This explains why it's impossible to upgrade at an intermediate stop on a flight with a through flight number - even if you missed an upgrade on the first leg and it's R9 on the next leg. The system will not allow a "boarded" passenger to upgrade, AC has apparently made it impossible to do a work around and GAs are so afraid of retribution, they will not do anything - even if a copay is involved.
Jan 20, 2019, 7:22 am
#108
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Jan 21, 2019, 7:08 pm
#109
Join Date: Nov 2016
Programs: SE100K
Posts: 67
This happens often. Even when people offer to pay.
I have seen people upgraded on oversold flights and have also asked to upgrade and was told to go back to the gate, where they upgraded me.
Jan 21, 2019, 7:17 pm
#110
Join Date: Nov 2016
Programs: SE100K
Posts: 67
I consider having to check an APP for current status as upward delegation from service provider to client.
AC needs to become far more pro-active in all manner of customer service exchanges...
Like LH who recently brought me iPad on-board in J enroute from Seoul to Frankfurt, apologizing for not loading my bag in error, and if I would kindly fill in the details on the electronic form, they would deliver my bag directly to me in Rome, so I could by-pass the arrivals baggage hall/service counter which in Rome is a zoo at the best of times. On the form was option for extra LH points or cash rebate for my inconvenience.
Time and again AC drops the ball and ultimately boils down to poor service culture, lack of incentives to staff for getting the job done right the first time, and for CanadianCow, he should never ever have to go through what he did to deal with such a simple request.
footnote: and this year my money is definitely following my view of proper service offering really means...yes, will make SE again just because of my client's desired routings, yet, will do less than half my flying on AC this year...
AC needs to become far more pro-active in all manner of customer service exchanges...
Like LH who recently brought me iPad on-board in J enroute from Seoul to Frankfurt, apologizing for not loading my bag in error, and if I would kindly fill in the details on the electronic form, they would deliver my bag directly to me in Rome, so I could by-pass the arrivals baggage hall/service counter which in Rome is a zoo at the best of times. On the form was option for extra LH points or cash rebate for my inconvenience.
Time and again AC drops the ball and ultimately boils down to poor service culture, lack of incentives to staff for getting the job done right the first time, and for CanadianCow, he should never ever have to go through what he did to deal with such a simple request.
footnote: and this year my money is definitely following my view of proper service offering really means...yes, will make SE again just because of my client's desired routings, yet, will do less than half my flying on AC this year...
This because they are a monopoly in Canada. CRTC etc they keep out any form of competition.
So, service can’t be compared.
Jan 22, 2019, 1:16 pm
#115
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Jan 22, 2019, 2:40 pm
#117
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
).
Mar 11, 2019, 5:07 pm
#118
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
Ac 7669 went from J8R7Y7 to closed, with J full, in 5 minutes. GA rushed zone 1 aboard (slightly late), half intermingling with an inbound US steam of PAX heading to customs.
At least my jacket has 12B to itself.
At least my jacket has 12B to itself.
Mar 11, 2019, 6:25 pm
#119
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Mar 11, 2019, 6:58 pm
#120
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Data point: I was 2nd on a list with a full cabin and fully checked in. Decided to go ahead and board because I wanted space for my stuff and YVR-YYZ narrow bodies are notorious for being way overloaded.
SD came and got me and brought me up front when boarding was complete.
It seems YBYL is not at play lately.
SD came and got me and brought me up front when boarding was complete.
It seems YBYL is not at play lately.