Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 27, 2019, 3:49 pm
#1098
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,605
I was attempting to upgrade a B fare today and it indicated 4 credits which seemed significantly higher than it once was (it used to be 1 for a domestic flight). I sent a message via Twitter but haven't had a reply as of yet.
Nov 27, 2019, 3:53 pm
#1099
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
FYI
Mine was a B fare as well
Datapoint:
When I upgraded a flight well before the migration, it took the correct 2 credits.
After the migration, this appeared on my eUpgrade page:
This flight is now showing 4 credits taken (info included name, route and new PNR #)
Then this appears right below it. "Agent" manually adds back 2 credits.
The total credits available did not change, but the math of what was deducted for the flight did. No idea if this means new mileage charts are coming or if it was a blip caused by the migration.
When I upgraded a flight well before the migration, it took the correct 2 credits.
After the migration, this appeared on my eUpgrade page:
This flight is now showing 4 credits taken (info included name, route and new PNR #)
Then this appears right below it. "Agent" manually adds back 2 credits.
The total credits available did not change, but the math of what was deducted for the flight did. No idea if this means new mileage charts are coming or if it was a blip caused by the migration.
Nov 27, 2019, 3:55 pm
#1100
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
But domestic B fare can cost 2 credits if the distance was over 1500 miles I thought.
Nov 27, 2019, 4:28 pm
#1102
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,068
Nov 27, 2019, 4:29 pm
#1103
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,605
I am also getting an error message on trying to book two different open jaws.
This migration is really really problematic.
Nov 27, 2019, 4:34 pm
#1104
Join Date: Jan 2008
Programs: AC SE100K MM,, HHonors Diamond,
Posts: 103
I don't know if this should be in this thread or in the AQD thread but here it goes....
Anyone had their AQD post for a flight that was booked pre-change over where the flight happened during the conversion or post conversion?
I had a YYZ-HKG-YYZ flight where the miles posted fairly quickly but the AQD still hasn't shown up and it's been 9-10 days (depending on which flight).
Anyone had their AQD post for a flight that was booked pre-change over where the flight happened during the conversion or post conversion?
I had a YYZ-HKG-YYZ flight where the miles posted fairly quickly but the AQD still hasn't shown up and it's been 9-10 days (depending on which flight).
Nov 27, 2019, 4:44 pm
#1106
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,570
AQM/AQS is having your BP scanned + fare bucket + absurd 4-forever day delay.
AQM always involved some other process, getting the priced paid.
Technically long after the early recognition date, I'm sure fixing this link is far down the list of priorities.
AQM always involved some other process, getting the priced paid.
Technically long after the early recognition date, I'm sure fixing this link is far down the list of priorities.
Nov 27, 2019, 4:50 pm
#1107
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Priority #2 : Making sure customers can book tickets and we get payments, doesn't matter if we charge 'em multiple times
Priority #3 : Making sure the change/cancellation fees can be charged properly
Priority #4 : Making sure the bid upgrade and LMU work
...
All things that benefit customers are the least of our worries.
Nov 27, 2019, 5:20 pm
#1109
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Same here, 5 eUP Credits deposited today for a total of 25.
I have to admit, I'm very impressed with how quickly it was fixed. Kudos ^
Now I wish the same could be said about this transition/stabilization... Baby steps, baby steps.
I have to admit, I'm very impressed with how quickly it was fixed. Kudos ^
Now I wish the same could be said about this transition/stabilization... Baby steps, baby steps.
Nov 27, 2019, 5:40 pm
#1110
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
But... When I do things on the web, everything has worked for me. Well, the website still doesn't work right outside of Canada. So strike that...
But... I have been able to book FP flights, upgrade them, check in, get pre-check and OSS, etc. I have to say that things do seem to be getting better (there were a couple hiccups with my pre-check/KTN on a flight last week but none this week). Overall, I am actually quite pleasantly surprised at how much has gone right and just worked. Of course I am not thrilled about the new eUp situation (although I almost never wait til the gate to get upgraded). Etc. But on balance a lot more has worked and worked well than has not.