Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Nov 28, 2019, 2:35 pm
#1126
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
First call to AE today post-Amadeus because my YYT-YYR flight was cancelled for tomorrow morning (and I don't know why). Hold time for P25K was 7 minutes!
The only trouble is the agent did not believe that my flight was cancelled because I was using FA for the information. Checked the AC app again and it had changed to cancelled, so I passed this on to her. I can't imagine this call would go well for someone with no FT level of knowledge. I have been on hold now for over 15 minutes while she tries to book YYT-YQX-YYR. How could it possibly take that long to switch me onto those flights instead?
The only trouble is the agent did not believe that my flight was cancelled because I was using FA for the information. Checked the AC app again and it had changed to cancelled, so I passed this on to her. I can't imagine this call would go well for someone with no FT level of knowledge. I have been on hold now for over 15 minutes while she tries to book YYT-YQX-YYR. How could it possibly take that long to switch me onto those flights instead?
Nov 28, 2019, 2:41 pm
#1127
Join Date: Nov 2015
Location: YOW
Programs: AC 75K
Posts: 583
Perhaps this occurred pre-Amadeus, but I’ve found in bookings made after the switch my 2 middle names are merged together? I’ve been signing in with my Aeroplan credentials and it prefills most of my personal details. Anyone else noticing similar? Should I just be manually inputting my name? Not that it’s a huge deal but would prefer the BPs had them separated. Also noticed that my pre-Amadeus has now changed to mrwesterncdn
Nov 28, 2019, 2:47 pm
#1128
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
Because you are going from one segment to two segments, and with the new system agents are still learning how to attach coupons and issuing FIM equivalents so that your boarding pass doesn't show "coupon required". They know how to do it in RES III, but not many know how to do it in Amadeus yet.
This is a nuisance, I probably should have just called AC in the beginning, but I was worried they would direct me to AE.
Nov 28, 2019, 3:06 pm
#1129
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
My apologies, I misread your earlier post that you called AE, not AC. Yes, in order for AE to book you on a new YYT-YQX-YYR flight, your check-in for YYT-YYR needs to be cancelled (so you are offloaded from that flight first). When you are already within the 24 hour window to your flight, it is faster calling AC to have it sorted out than AE. Although, in this case, since you got through to AE rather quickly, it doesn't hurt. If SEs have to wait more than an hour to get through to AC SE desk, I can't imagine you even get queued as a nobody.
Nov 28, 2019, 3:46 pm
#1130
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
My apologies, I misread your earlier post that you called AE, not AC. Yes, in order for AE to book you on a new YYT-YQX-YYR flight, your check-in for YYT-YYR needs to be cancelled (so you are offloaded from that flight first). When you are already within the 24 hour window to your flight, it is faster calling AC to have it sorted out than AE. Although, in this case, since you got through to AE rather quickly, it doesn't hurt. If SEs have to wait more than an hour to get through to AC SE desk, I can't imagine you even get queued as a nobody.
I tried to check-in for the flights, but the app/website won't let me, so I am praying that I really am "good to go"...
After the call failed, I tried calling the "altitude priority line", but the wait time was at least 60 minutes. Talk about priority eh...
Just glad everything is sorted...
Nov 28, 2019, 3:55 pm
#1131
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,570
Is the general rule not "once travel has started, which is to say deal with the first/most-important/plated/operating carrier... but some carrier, for sure"?
Nov 28, 2019, 4:06 pm
#1132
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I've also been getting these notifications for 4 minutes schedule changes. The side benefit is that it locks you out of the booking and can no longer manage it from your account on AC.com. It takes away the possibility to change seats, add travel options, add the flights to the calendar, etc... Come on AC, you can fix this!
I received a notice the day after the migration for a flight this coming Monday... and my reservation under View My Bookings was similarly fubar'd... so after calling in, the agent confirmed that they could still all of my bookings correctly, but he had to call the service desk to have that changed flight (that was moved to 5 minutes later) "reattached" to my booking... after that was completed, I could see my booking in its fully glory again with full options available.
So it might behoove those who received such notices to call in to make sure that everything is ok... at least for now.
Nov 28, 2019, 4:11 pm
#1133
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Looks like these "slight" changes of a few minutes do matter, at least for now... notwithstanding the old wording of "15 minutes"...
I received a notice the day after the migration for a flight this coming Monday... and my reservation under View My Bookings was similarly fubar'd... so after calling in, the agent confirmed that they could still all of my bookings correctly, but he had to call the service desk to have that changed flight (that was moved to 5 minutes later) "reattached" to my booking... after that was completed, I could see my booking in its fully glory again with full options available.
So it might behoove those who received such notices to call in to make sure that everything is ok... at least for now.
I received a notice the day after the migration for a flight this coming Monday... and my reservation under View My Bookings was similarly fubar'd... so after calling in, the agent confirmed that they could still all of my bookings correctly, but he had to call the service desk to have that changed flight (that was moved to 5 minutes later) "reattached" to my booking... after that was completed, I could see my booking in its fully glory again with full options available.
So it might behoove those who received such notices to call in to make sure that everything is ok... at least for now.
Nov 28, 2019, 4:15 pm
#1134
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Reattching a flight... and "RC" on EF
Ouch, and I thought this was bad.
Aside from the long wait for reservations.On another note, has anyone noticed on EF with R space showing "RC" instead of something like "R0" for upcoming flights? I see them for widebodies where it's J-low... will do a screenshot later.
Nov 28, 2019, 4:19 pm
#1135
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
In the past I have seen things like V7 GC WC SC TC ..., which means V is available for booking, but G or lower are blocked from booking. This usually pops up in married segments only.
Nov 28, 2019, 4:24 pm
#1136
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Inventory RC means the R inventory is closed for reservations, and no waitlisting is permitted, if it means what it used to mean.
In the past I have seen things like V7 GC WC SC TC ..., which means V is available for booking, but G or lower are blocked from booking. This usually pops up in married segments only.
In the past I have seen things like V7 GC WC SC TC ..., which means V is available for booking, but G or lower are blocked from booking. This usually pops up in married segments only.
So this is different than "R0" in that they might decide to make it positive again (like someone undoes their eUpgrade or rev mgmt decides to release some)... and RC means that it is literally closed, even if someone undoes the eUpgrade? So in such a case, J would increment by one but R would remain RC instead of becoming R1?
I've seen the "C" for Y cabin fares but this is the first time I've seen it for J cabin.
Nov 28, 2019, 4:29 pm
#1137
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
I see.
So this is different than "R0" in that they might decide to make it positive again (like someone undoes their eUpgrade or rev mgmt decides to release some)... and RC means that it is literally closed, even if someone undoes the eUpgrade? So in such a case, J would increment by one but R would remain RC instead of becoming R1?
I've seen the "C" for Y cabin fares but this is the first time I've seen it for J cabin.
So this is different than "R0" in that they might decide to make it positive again (like someone undoes their eUpgrade or rev mgmt decides to release some)... and RC means that it is literally closed, even if someone undoes the eUpgrade? So in such a case, J would increment by one but R would remain RC instead of becoming R1?
I've seen the "C" for Y cabin fares but this is the first time I've seen it for J cabin.
Nov 28, 2019, 4:40 pm
#1138
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Inventory RC means the R inventory is closed for reservations, and no waitlisting is permitted, if it means what it used to mean.
In the past I have seen things like V7 GC WC SC TC ..., which means V is available for booking, but G or lower are blocked from booking. This usually pops up in married segments only.
In the past I have seen things like V7 GC WC SC TC ..., which means V is available for booking, but G or lower are blocked from booking. This usually pops up in married segments only.
I know there's "multiple" ways to "0 out" inventory, but I don't remember this ever being a thing on EF (for AC).
Nov 28, 2019, 4:46 pm
#1139
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Usually you only run into this problem if you are intentionally trying to turn a simple direct flight into three segments.
