pmax

They posted it on twitter. That's pretty public. That's how I found out about it.

ridefar

how many SEs follow the AC twitter account?

Oh, you don't know? Neither do I.

But it I don't. Follow them that is. And obviously lots of others don't too. (Unless you want to argue that the number is almost all.)

Here is a reasonable expectation: send an email to their SEs saying "hey we f'd up but we are fixing it so hold tight." That doesn't sound very difficult to me. It also sounds like a good idea and like the right thing to do.

But hey keep arguing that it isn't. Suit yourself.

ffsim

Look, I get that you're upset. But as an outsider who has absolutely no IKK skin in the game, I'll offer this sincerely because I genuinely appreciate your contributions in this forum: you tend to lose real credibility when you keep moving goal posts during a debate.

Ben says something privately? Fine, you can question it and keep playing the "it's a huge conspiracy theory" angle. You can even call them out and question why they haven't made a public statement on the issue. But to then dismiss a public statement because it wasn't in your preferred medium? You're better than that.

FWIW, I think not making a mass announcement via email blast or whatever is the absolute right move. What percentage of SEs do you think will try to IKK during this outage, or bug, or snag, or whatever you want to call it? I think it's a reasonably small enough subset that it simply isn't worth the bad press to announce to everyone that you've got a problem.

ridefar

Its not that you don't have a point, its that I don't want to concede it.

(They could also do an email to all SEs that have logged into AE and done a search for the duration of the issue... All I know is that their communication leaves a lot to be desired. And I have very little forgiveness in me due to the track record of responses by Ben and Ben to me -- and others -- on this specific subject that was just misderection and nonsense. Does it distort my perspective? Probably.)

YYZFlyboy

I don't follow AC on twitter (or anyone, for that matter) and I certainly don't check out AC's Facebook page.

I do, however, have email and I do check into the Aeroplan and Altitude websites fairly frequently. I've also tried IKK with no luck.

Why not even a simple message for SE's on the website? Since it really affects only SE's anyhow that would make more sense.

I thought I was going crazy until I saw this thread explaining that there was a problem. This is not leaving me feeling all gooey inside about AC.

AC MMSE

I logged in as always. Saw lots of economy class availability with priority rewards...

I had this same thing happen last year and it was a battle to get business seats. Aeroplan operators told me then that AC doesn't fully open up business for rewards even if you have priority that comes with rewards...

canadiancow

http://www.flyertalk.com/forum/air-c...valuation.html

AC MMSE

Thanks for the tip. Not sure what the "issue" is but hope they acknowledge it needs to be fixed. I'm sure I speak for the vast majority of hyper travellers when I say decent rewards is a large part of the program for us.

expert7700

I elected to avoid a family trip this and next month due to this issue.

So during a 'system issue' that is now on its 10th day, shouldn't the right thing to do be to manually override if agents can see there likely would have been space (R>0)?

Is AC/AE going to give an extra half month to use priority rewards and SE as a result? ummm no.

You can bet that AC/AE would address this MUCH sooner if the site errored in the opposite extreme.. offering IKK all the way to last seat avail. based on J.

Sean Peever

I agree. It has been 10 days now. And Aeroplan Agents have said they can see the availability but not book it. So why not allow a manual override for call-in and wave the booking fee?

Sure it's not ideal but at least it's an option rather than not being able to book anything.

KenHamer

Glitches don't typically happen spontaneously in previously operational systems. Moreover "glitches" don't normally take 10 days to fix.


Which leads to the conclusion that a significant and unannounced change has been made to that program/benefit.

On a balance of probabilities I'm inclined to believe the current situation is more feature than bug.

canadiancow

First, I do not believe anyone at either company was aware there was an issue until Monday January 9. That is a separate issue that actually pisses me off a bit. They should have been aware sooner. A properly written email would have attracted attention (i.e. "I'm seeing J9C9D9Z9P9R9 but I can't IKK 1 seat in J"), but I don't think that happened until the 8th or 9th. On the 10th, they Tweeted an acknowledgement of the issue.

As for Aeroplan being able to see it but not book it, are you sure about that? I'd call in and test it right now (I have something I want to book), but they're closed. My understanding was that they weren't even seeing the availability. Not that this changes the end result.

First, you assume they've been aware of it for 10 days.

Second, you assume they haven't been trying to fix it for the three days they've known about it.

"Never attribute to malice that which is adequately explained by stupidity"

I'm still willing to make a decent wager that things will be back to "normal" (the way it was in December) in a reasonable amount of time (though, because I know which two organizations are involved here, I'm defining "reasonable" as "this month").

KenHamer

If they've been working on it for 3 days without fixing it then it's not a glitch.

canadiancow

Please refer to the line immediately after the one you quoted.

KenHamer

Be obtuse as you want.

Stupidity or not, glitches don't take 3 or more days to fix. Clearly a major change was made to the system. And that change resulted in the current situation.

Whether it was due to a flawed implementation or some other cause remains to be seen.

Nevertheless it appears very likely that an intended change was implemented at the turn of the year. The question is what was that intended change.