R space oddity / 2017 IKK devaluation?
Jan 14, 2017, 8:10 am
#151
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
How do you know that this is the case? What is your source of knowledge on these facts?
Jan 14, 2017, 8:12 am
#152
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,324
Well my initial query on this matter went in on January 4, a Wednesday and it was immediately replied to. It was "publicly" acknowledged on Twitter Jan 10.
One would think this would have high priority for attention.
If it was a simple fix, it would be fixed. Obviously, pulling back the cobwebs revealed a rat's nest without any easy fix.
Perhaps they could just give us R space while they are working on a fix (or is the fix in?
). This has gone on for too long.
One would think this would have high priority for attention.
If it was a simple fix, it would be fixed. Obviously, pulling back the cobwebs revealed a rat's nest without any easy fix.
Perhaps they could just give us R space while they are working on a fix (or is the fix in?
). This has gone on for too long.
Jan 14, 2017, 8:12 am
#153
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
YYZ princess stated that Ben Smith of AC should be emailed about this problem.
But this is both a AC and an Aeroplan problem. Should an email not be sent to whoever is the head of Aeroplan as well as to Ben Smith?
But this is both a AC and an Aeroplan problem. Should an email not be sent to whoever is the head of Aeroplan as well as to Ben Smith?
Jan 14, 2017, 8:16 am
#154
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
Well my initial request went in on January 4, a Wednesday.
One would think this would have high priority for attention.
If it was a simple fix, it would be fixed. Obviously, pulling back the cobwebs revealed a rat's nest without any easy fix.
Perhaps they could just give us R space while they are working on a fix (or is the fix in?). This has gone on for too long.
One would think this would have high priority for attention.
If it was a simple fix, it would be fixed. Obviously, pulling back the cobwebs revealed a rat's nest without any easy fix.
Perhaps they could just give us R space while they are working on a fix (or is the fix in?
). This has gone on for too long.
Jan 14, 2017, 8:46 am
#155
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
I agree. I am planning my travels for all of 2017 - with the intention of qualifying for SE status for 2018. This includes buying a type of J class flight pass within Canada or within North America. If I find out that this SE benefit of IKK for J class seats is more or less eliminated, then I will have to re-think my travel plans for this year.
Jan 14, 2017, 8:47 am
#156
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,357
I wonder if you can send a follow up email. I think AC's response to your question was based not on the issue that there is a glitch leading to lack of IKK business class availability; but based on their interpretation of your question whether in a generic sense whether R class availability and IKK availability are equivalent or not (they answered the latter question that strictly speaking, they are not equivalent). I believe they misunderstood the intent of your question.
Jan 14, 2017, 10:42 am
#157
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,324
The response was a resounding NO--nothing has changed. We know that something has changed but that was not the intent. Still no bottom here though.
Jan 14, 2017, 10:58 am
#158
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,357
I didn't ask about R space--I asked if anything had changed. The R space comment was an aside to make sure I wasn't equating that.
The response was a resounding NO--nothing has changed. We know that something has changed but that was not the intent. Still no bottom here though.
The response was a resounding NO--nothing has changed. We know that something has changed but that was not the intent. Still no bottom here though.
There's a technical issue somewhere, but there is no intention to change IKK availability, and they're working to fix it.
Jan 14, 2017, 11:11 am
#159
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
As I am sure is the case with most FTers I will believe it when I (or someone else here) sees it.
I don't have any expectation that Ben Smith is a) completely knowledgeable about the actual situation or b) being entirely honest about it.
I don't have any expectation that Ben Smith is a) completely knowledgeable about the actual situation or b) being entirely honest about it.
Jan 14, 2017, 11:17 am
#160
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,357
yyzprincess suggested we email Ben Smith, but I'd assume your point a) would prevent much good from happening there.
Ben Lipsey is aware of the issue.
Jan 14, 2017, 11:19 am
#161
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
And at this point AC/AP have either had 10 days to work on it, or Ben Smith neglected to tell anyone about it for up to 6 days. Or perhaps he didn't tell anyone, and it was discovered in another fashion.
Your call.
Jan 14, 2017, 11:23 am
#162
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
Nevertheless the basic facts remain.
Jan 14, 2017, 11:30 am
#163
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
Jan 14, 2017, 3:58 pm
#164
Join Date: Jul 2005
Location: YYZ
Programs: AC*SE,MM
Posts: 363
I have been lurking but am getting seriously annoyed. This is going to cost AC money soon (in terms of my spend, anyways). This isn't good communication or customer service.
(Love the title of this thread btw! very clever)
(Love the title of this thread btw! very clever)
Jan 14, 2017, 4:51 pm
#165
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
I think this might be the longest I've seen a benefit flat out not work for everyone in AC's FF recent history. 2 weeks now.
I would suggest that whoever is incharge of Altitude should fly over to Aeroplan and get it taken care of, but they probably wouldn't be able to IKK a seat.
I would suggest that whoever is incharge of Altitude should fly over to Aeroplan and get it taken care of, but they probably wouldn't be able to IKK a seat.