KenHamer

Reasonable? Compared to what?

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canadiancow

All my issues were with IKK.

Aeroplan was not able to help.

I just had to get added to the onload list for J on the flights in which I was confirmed in Y.

Diabeetus

Does that mean you had to spend eups?

I wonder how long this will go on with no news from AC for before we just have to assume that IKK for J is dead.

Ia Ora

Given that the agent I spoke with found a corresponding system message, one has to wonder whether it is

(a) a change in rules, and they "phase it in" as a glitch and don't tell their own people
(b) a system glitch and they don't really find it too important to fix it
(c) a system glitch and they are unable to fix it


Either way, an acknowledgment or customer service message would sure be nice.

I sent an inquiry to the Aeroplan SE e-mailbox but I'm not holding my breath.

KenHamer

https://www.tickcounter.com/countup/354/glitch

canadiancow

No, it was a J ticket with most of it confirmed in Y.

Anyone can book that and get put on the onload list for J, but it's not nearly as certain as just confirming J at time of booking.

it's a mix of (c) and "there it's fixed!" (followed by a complaint the next day of "no it isn't!")

lcohen999

Let us know what good ol' Marc has to say

KenHamer

It's a combination of all 3:
48% a
56% b
35% c
29% other

InTheAirGuy

Just received from an email to SE desk:

Dear Mr. ITAG:

Thank you for your email. Please accept our apologies for this late reply.

(NOTE : IT TOOK FOUR DAYS!)

Our systems administrators confirmed that we are experiencing technical issues that are impacting availability of Priority Rewards. We sincerely apologize for any inconvenience this may cause. Although we are currently unable to advise our membership of a specific timeframe for the resolution of this unfortunate occurrence, rest assured our technical team is currently working with Air Canada towards fixing this problem. As indicated upon sending this correspondence, queries regarding bookings cannot be handled by e-mail. To obtain immediate assistance with a booking, please call the Air Canada Altitude Super Elite 100K line at xxxxxx.

KenHamer

Time for a time frame pool.

I'm guessing January 2018.
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PS they had 4 days. Couldn't they have come up with a better story?


PPS so is it an Aeroplan problem is it an Air Canada problem?
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ridefar

If they had any balls (apologies for the vernacular) they would allow IKK if R>0 for any SE who called in until they fixed the issue. Subject to the maximum of 10 bookings, and to a maximum of 4 pax domestically or 2 internationally on any single flight.

As is always the case, there are lots of ways to fix a problem if you want to. Just because something isn't normal, or costs more, doesnt make it not the right thing to do.

Let me finish by quoting myself: "there are lots of ways to fix a problem if you want to."

Argonaut1000

At least they agreed with you there was an issue - quite different than the reply they just forwarded me.

Thank you for your email. Please accept our apologies for this late reply.

Air Canada like other airlines with similar programs, must control the number of seats allocated for reward travel on any given flight. As you are aware, these seats are subject to capacity controls. On occasion, revenue seating is available when reward seating is not, especially for travel in Business Class. However, as revenue seats must remain in inventory until the last minute, they are not allocated to Aeroplan. In fact, most business travellers are not able to preplan their travel and generally book their flights a day or two before departure. Therefore, unpurchased seats are left in inventory until the last minute to meet this need. These particular parameters are established by Air Canada’s Yield Management Group according to the demand, the flight frequency and the season and unfortunately, they cannot consider requests for additional reward seating.

KenHamer

And so the transition begins...
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KenHamer

PS how "late" was the reply?
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canadiancow

I think most of you fail to understand the complexity of systems that power airlines.

This is a glitch. There is no change in policy. It's still being worked on.