One Stop Security
#181
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
First time I've actually had a chance to use OSS. It was a bit disappointing. If there has been a NEXUS kiosk and secure corddior to walk down, it would have been a massive improvement. But between having to talk to a CBSA officer and the long wait for and on the Cobus, it was a bit underwhelming. Probably still a win, but less clear-cut.
#182
Join Date: Aug 2010
Location: YQR
Programs: AC*E35 and decreasing
Posts: 664
Flew ORD-YYZ-YQR today. At YYZ, the line was at least 30 persons, with only three CBSA officers. I just kept going through regular immigration (long line for the kiosks) and security, and 20 minutes later I was at the lounge. As it stands now, OSS at YYZ looks like a pointless exercise.
And the OSS area still is marked as "E gates"... At least there was an employee yelling at the entrance to guide passengers in.
And the OSS area still is marked as "E gates"... At least there was an employee yelling at the entrance to guide passengers in.
#183
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,570
This manages to be superior to the traditional process, however.
#184
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
I know how to airport, and I support this message.
#185
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Bolding mine. Right.
On recent multiple AC 4s, crew went around with Canadian and U.S. forms but asked if you had Nexus and if yes, they said you don't need a form.
On my recent AC 6, FA handing out forms was told by another pax that we don't need them. She disagreed....and then went and asked another crew member.
When she got to me and the person in front of me, we told her no need for the form and I mentioned I had not used them on other recent inbounds.
I know it was posted here
Canada to Dump the Paper CBSA Declaration Card for Passengers Arriving by Air ..
Canada to Dump the Paper CBSA Declaration Card for Passengers Arriving by Air
but I recall it also being mentioned on the AC forum.
It would be nice if AC cabin crew were all on the same page.
If we don't need the form, then crew should know.
#186
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,428
@Adam Smith
Bolding mine. Right.
On recent multiple AC 4s, crew went around with Canadian and U.S. forms but asked if you had Nexus and if yes, they said you don't need a form.
On my recent AC 6, FA handing out forms was told by another pax that we don't need them. She disagreed....and then went and asked another crew member.
When she got to me and the person in front of me, we told her no need for the form and I mentioned I had not used them on other recent inbounds.
I know it was posted here
Canada to Dump the Paper CBSA Declaration Card for Passengers Arriving by Air ..
Canada to Dump the Paper CBSA Declaration Card for Passengers Arriving by Air
but I recall it also being mentioned on the AC forum.
It would be nice if AC cabin crew were all on the same page.
If we don't need the form, then crew should know.
Bolding mine. Right.
On recent multiple AC 4s, crew went around with Canadian and U.S. forms but asked if you had Nexus and if yes, they said you don't need a form.
On my recent AC 6, FA handing out forms was told by another pax that we don't need them. She disagreed....and then went and asked another crew member.
When she got to me and the person in front of me, we told her no need for the form and I mentioned I had not used them on other recent inbounds.
I know it was posted here
Canada to Dump the Paper CBSA Declaration Card for Passengers Arriving by Air ..
Canada to Dump the Paper CBSA Declaration Card for Passengers Arriving by Air
but I recall it also being mentioned on the AC forum.
It would be nice if AC cabin crew were all on the same page.
If we don't need the form, then crew should know.
#187
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
I saw a bunch of forms collected at the baggage hall exit.
#189
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
AFAIK, going form free is currently only for Nexus holders, except Ottawa and Vancouver where you can use the new e-app
I'm guessing when that starts in YYZ, no one will need the form anymore (thank g-d)
I'm guessing when that starts in YYZ, no one will need the form anymore (thank g-d)
#190
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,428
I just googled it and for some airports incl YYZ, there is now primary inspection kiosks where you no longer need to fill out the paper declaration handed out on the plane.
http://www.cbsa-asfc.gc.ca/travel-vo...k-bip-eng.html
The video on this link specifically says no paper declaration required. You can also complete the declaration on a beta app before arriving at customs.
EDIT : I know the link says YOW, YVR and YYZ Term 3 but I thought that I saw somewhere that they had installed in YYZ, Term 1 too but I could be wrong. Perhaps someone who used the regular line can comment
#191
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,570
They are not turned on.
#192
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Adam, have you tried the Canada Customs eDeclaration app?
#193
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Agreed with the above. With the infuriatingly slow bus ride in YYZ, I honestly doubt the new OSS process is quicker than the old process of going through the baggage hall, taking the elevator to D gates and going through security.
The only positive thing I see with the new process is the views of the apron during the bus ride.
The only positive thing I see with the new process is the views of the apron during the bus ride.
#194
Join Date: Mar 2003
Location: USA
Posts: 1,291
I would say that CATSA definitely needs to work on either signage or education for OSS. Couple recent experiences: Montreal, asked CATSA employee about OSS. Neither he nor his work colleague spoke english. (Or pretended not to.) So AC has to provide services in both official languages but CATSA doesn't? Fast forward to this week. Asked CATSA employee in Toronto about OSS. She had less than no idea what I was talking about. And resented me interrupting her personal phone call. (She was sitting at a work desk supposedly directing incoming pax traffic at YYZ.)
#195
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
I assume that your BP needs to have the OSS designation to use the OSS area for a cnx to domestic? Is that correct?
I recently flew HND-YYZ-YOW. My BP did not say OSS. A Concierge met me and escorted me through for a tight cnx, but we went through the regular immigration lines and back through Security.
I recently flew HND-YYZ-YOW. My BP did not say OSS. A Concierge met me and escorted me through for a tight cnx, but we went through the regular immigration lines and back through Security.