Sep 9, 2016, 9:35 pm
Last edit by: jaysona
Update: 14-Jan 2016, 00:50
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Most of the old website URLs now redirect to the new "beta" website.
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
New Air Canada Website!
Jan 16, 2017, 10:57 am
#886
Join Date: Mar 2013
Location: YYZ
Programs: SE MM
Posts: 75
I'm struggling with the new site as well. Not an improvement at all.
When booking, is the 'Fares eligible for upgrade' option still available? I just can't see it.
I like it as it provides the option to buy into a higher FLEX fare (to save eupgrades) and also provides a preview of whether you will be upgraded (especially if buying a latitude fare).
When booking, is the 'Fares eligible for upgrade' option still available? I just can't see it.
I like it as it provides the option to buy into a higher FLEX fare (to save eupgrades) and also provides a preview of whether you will be upgraded (especially if buying a latitude fare).
Jan 16, 2017, 1:24 pm
#887
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I was looking at the bottom part of the website and under the line "General Conditions of Carriage and Tariffs", I saw this.
Interesting reading.
https://www.aircanada.com/ca/en/aco/...vice-plan.html
.
Interesting reading.
https://www.aircanada.com/ca/en/aco/...vice-plan.html
.
Jan 16, 2017, 1:38 pm
#888
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Making a booking for 5 people and
The itinerary you selected doesn't allow for searches with more than 4 passengers.
Why not?
Your itinerary includes a flight with another airline:
- Other airlines only provide availability for a maximum of 4 passengers at a time.
Or
The flights in your itinerary are operated by Air Canada, but there are not enough seats available at the same price.
What can I do?
You can view our flight schedule to get an idea of the price.
To do so, start a new search for 4 passengers or less. Please note that the price may be different at time of booking because the number of seats at a given fare is limited.
Modify my search
When you're ready to complete your booking:
Call Air Canada Reservations at the number below. Our agents will be happy to help you find and book your flight.
In Canada and the U.S.: 1-855-831-1435
Other countries Opens in a new window
So if only 4 people are traveling I have many more options to fly to my USA destination PSP with air canada and united, as soon as I put in 5 passengers I only get the Air Canada flights to that destination PSP which means overnight stays in vancouver to take rouge the next day. I have never had this before or is this new? Is this a way for Air Canada to discourage people from flying partner air lines? West Jet will take us there now.
The itinerary you selected doesn't allow for searches with more than 4 passengers.
Why not?
Your itinerary includes a flight with another airline:
- Other airlines only provide availability for a maximum of 4 passengers at a time.
Or
The flights in your itinerary are operated by Air Canada, but there are not enough seats available at the same price.
What can I do?
You can view our flight schedule to get an idea of the price.
To do so, start a new search for 4 passengers or less. Please note that the price may be different at time of booking because the number of seats at a given fare is limited.
Modify my search
When you're ready to complete your booking:
Call Air Canada Reservations at the number below. Our agents will be happy to help you find and book your flight.
In Canada and the U.S.: 1-855-831-1435
Other countries Opens in a new window
So if only 4 people are traveling I have many more options to fly to my USA destination PSP with air canada and united, as soon as I put in 5 passengers I only get the Air Canada flights to that destination PSP which means overnight stays in vancouver to take rouge the next day. I have never had this before or is this new? Is this a way for Air Canada to discourage people from flying partner air lines? West Jet will take us there now.
What's new though are airplanes flying infinitely in circles until you give up on booking
Jan 16, 2017, 9:46 pm
#890
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
Has anyone noticed schedule oddities on website?
Looking at CDG-YYZ in June. Flight has always left around 10:30 or 11 am in summer and 11:30 in winter. YUL flight has always left around 1 pm or 1:30 (seasonal variation). From middle of June onwards, website lists opposite (ie, YYZ departs around 1 pm and YUL at 11 am).
Glitch or real schedule change?
Looking at CDG-YYZ in June. Flight has always left around 10:30 or 11 am in summer and 11:30 in winter. YUL flight has always left around 1 pm or 1:30 (seasonal variation). From middle of June onwards, website lists opposite (ie, YYZ departs around 1 pm and YUL at 11 am).
Glitch or real schedule change?
Jan 16, 2017, 11:23 pm
#891
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Has anyone noticed schedule oddities on website?
Looking at CDG-YYZ in June. Flight has always left around 10:30 or 11 am in summer and 11:30 in winter. YUL flight has always left around 1 pm or 1:30 (seasonal variation). From middle of June onwards, website lists opposite (ie, YYZ departs around 1 pm and YUL at 11 am).
Glitch or real schedule change?
Looking at CDG-YYZ in June. Flight has always left around 10:30 or 11 am in summer and 11:30 in winter. YUL flight has always left around 1 pm or 1:30 (seasonal variation). From middle of June onwards, website lists opposite (ie, YYZ departs around 1 pm and YUL at 11 am).
Glitch or real schedule change?
I haven't looked in a long time, but IIRC, that 77W that completed the YULCDG pairing does it quite a few times back to back until it gets swapped out, spending what seemed to me an inordinate amount of time on the ground.
I think the flight from YYZ used to arrive after the YUL flight but departed before.
I wonder if they may have changed something in the aircraft schedule to allow for a better rotation...
Jan 17, 2017, 1:00 am
#892
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
So dumb. Apparently my browser (mozilla android) isn't supported and may experience getzkee speeds.
can't even do late night shopping anyway. When I click a day on the calendar, it switches to that same day but a month later. Jeez.
can't even do late night shopping anyway. When I click a day on the calendar, it switches to that same day but a month later. Jeez.
Jan 17, 2017, 5:10 am
#893
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,585
issues with new site
I have # issues with the new site:
- takes longer to load;
- the flexible dates icon has disappeared;
- does not allow for 4+ passengers;
- no longer lets me revert to old site.
Did AC say why "exactly" it was upgrading the site?
I also note that other Alliance carriers (e.g. TK) simultaneously introduced similar "Upgrades". Was this a Star Alliance mandate?
- takes longer to load;
- the flexible dates icon has disappeared;
- does not allow for 4+ passengers;
- no longer lets me revert to old site.
Did AC say why "exactly" it was upgrading the site?
I also note that other Alliance carriers (e.g. TK) simultaneously introduced similar "Upgrades". Was this a Star Alliance mandate?
Jan 17, 2017, 9:59 am
#894
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,426
Site currently has a warning at the top. Due to technical issue it is not possible to book a flight online or with our call center. Check in online and other features may also not be fully functional.
Jan 17, 2017, 10:14 am
#895
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
Just when you thought the level of incompetence on display could not increase, AC manages to take their entire direct sales channel out of commission. Brilliant.
Jan 17, 2017, 11:39 am
#896
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
I was told in Vancouver that Air Canada system was down across the country. They were unable to check passengers in at the airport etc. Checked in on line and waiting in MLL for flight to calgary. The board does not show delays so maybe up and running now
Jan 19, 2017, 3:26 pm
#897
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Same pig, just lots of new lipstick and a new dress. ;)
I have # issues with the new site:
- takes longer to load;
- the flexible dates icon has disappeared;
- does not allow for 4+ passengers;
- no longer lets me revert to old site.
Did AC say why "exactly" it was upgrading the site?
I also note that other Alliance carriers (e.g. TK) simultaneously introduced similar "Upgrades". Was this a Star Alliance mandate?
- takes longer to load;
- the flexible dates icon has disappeared;
- does not allow for 4+ passengers;
- no longer lets me revert to old site.
Did AC say why "exactly" it was upgrading the site?
I also note that other Alliance carriers (e.g. TK) simultaneously introduced similar "Upgrades". Was this a Star Alliance mandate?
Just sayin'.....
Last edited by jaysona; Jan 19, 2017 at 5:05 pm Reason: Spelling correction
Jan 20, 2017, 10:54 am
#899
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Still have periodic issues logging in with Chrome, where I just get the spinning flight indefinitely. Not sure why they can't just keep you logged in if you click "remember my Aeroplan".
Anyway, clearing cookings for just 'aircanada' resolves the login issues:
chrome://settings/cookies
Anyway, clearing cookings for just 'aircanada' resolves the login issues:
chrome://settings/cookies
Jan 20, 2017, 1:27 pm
#900
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Still have periodic issues logging in with Chrome, where I just get the spinning flight indefinitely. Not sure why they can't just keep you logged in if you click "remember my Aeroplan".
Anyway, clearing cookings for just 'aircanada' resolves the login issues:
chrome://settings/cookies
Anyway, clearing cookings for just 'aircanada' resolves the login issues:
chrome://settings/cookies
On another matter, the new site's customer relations form does not support Chrome autofill.
I am not typing my email, email, name, address, and phone number manually.
