Weird or just plain incorrect things FAs/SDs have said while on board
Aug 29, 2017, 7:11 am
#437
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So finally AC is hiring a In-Flight Service Recognition Manager whose job will be besides other things to:
Will have the objective to encourage engagement of Cabin Crew from complacent to optimum performance in order to become a top 10 global airline.
Will have the objective to encourage engagement of Cabin Crew from complacent to optimum performance in order to become a top 10 global airline.
Aug 29, 2017, 10:36 am
#438
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"Engagement" is an interesting choice of words - I would be really interested in the KPIs that go along with this. Doubtful we'll ever know what they are though.
Aug 29, 2017, 10:43 am
#439
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AC has been doing this for a while now. There is a list of 15 headings with sub KPIs.
Aug 29, 2017, 1:11 pm
#440
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Aug 29, 2017, 7:41 pm
#442
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Aug 30, 2017, 8:39 am
#443
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Geez Wheezy!
Aug 30, 2017, 9:00 am
#444
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Is "In-Flight Service Recognition Manager "another new position?
If yes, then what is the difference between one of these managers and the OSMs they had on my flights earlier this year. At least one of them explained their job and position and what AC's plan/expectation was for this position.
If no, never mind
If yes, then what is the difference between one of these managers and the OSMs they had on my flights earlier this year. At least one of them explained their job and position and what AC's plan/expectation was for this position.
If no, never mind
Oct 15, 2017, 2:55 am
#445
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Yesterday in PE, soon as doors closed and before pushback I asked the FA whether I could move to another PE seat, same row across the aisle as the seat next to it was empty. She told me I could not move till we were in the air and seat belt signs were off due to 'weight and balance issues" What ? Weight and balance issues in moving in the same row in PE on a 777 ? Anyway, I moved later but thought it was funny as did the passenger in the seat next to me. I think that's the rote answer trotted out to keep people from moving around when they are getting ready for takeoff.
Oct 15, 2017, 8:33 am
#446
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Yesterday in PE, soon as doors closed and before pushback I asked the FA whether I could move to another PE seat, same row across the aisle as the seat next to it was empty. She told me I could not move till we were in the air and seat belt signs were off due to 'weight and balance issues" What ? Weight and balance issues in moving in the same row in PE on a 777 ? Anyway, I moved later but thought it was funny as did the passenger in the seat next to me. I think that's the rote answer trotted out to keep people from moving around when they are getting ready for takeoff.
Oct 15, 2017, 8:51 am
#447
Join Date: Dec 2008
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The only reason that I can see this being said, and the same thing has been said to me on occasion, is that they don't want everyone else moving when it might actually affect W&B based on the areas of the cabin. So to KISS, go to the LCD and don't let anyone move until after takeoff.
Oct 15, 2017, 8:53 am
#448
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Maybe if a 777 was 1/2 empty that would be valid. The real reason is more closely associated with "door closure", which means the crew's objective is a secure cabin as push-back can begin at any time after door closure. Passengers must be seated, belted, tray-tables up, etc, etc before the cabin can be declared secure; allowing people to move means the cabin is by definition unsecure.
Then why can't the crew just say what you just said? Sounds like an even more valid reason to me.
Having said that, I've been able to move just before doors closing or after the doors have closed, with full permission of the SD.
TBH, I have not seen a legit rhyme or reason to any of the seemingly inconsistent application of cabin protocol. And this is just based on my 300+ AC flights in Y and J this year alone.
Oct 15, 2017, 10:07 am
#449
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Have you considered that this FA doesn't consider herself to be qualified to make W&B calculations and doesn't understand what goes into It? As a result, she may have erred on the side of safety. Isn't that what you would want an airline employee to do?
Oct 15, 2017, 10:15 am
#450
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In cases where the FA is not sure, no need to make something up.
Just tell the pax to move after takeoff and leave it at that.