Originally Posted by
djjaguar64
Will have the objective to encourage engagement of Cabin Crew from complacent to optimum performance in order to become a top 10 global airline.
That seems to be an unbelievably vague and subjective goal.
"Engagement" is an interesting choice of words - I would be really interested in the KPIs that go along with this. Doubtful we'll ever know what they are though.